topic Re: New Invoices in Selling

New Invoices

downeyas — Thu, 02 Oct 2014 22:57:00 GMT

Is anyone else experiencing problems with the awful new invoices?

If it's a single item bought then everything is ok - but, if someone buys (eg) 5 items, only the first item shows on the invoice - total due or paid is correct though - even the guy at customer support couldn't work it out lol

Re: New Invoices

lousbloomingarden — Thu, 02 Oct 2014 23:32:42 GMT

I just noticed that but hey!...isnt that the ebay way...ass up

Re: New Invoices

proud_co — Thu, 02 Oct 2014 23:50:19 GMT

It's terrible, if I print the 'printer friendly version' I get a bunch of links overlapping each other for feedback etc, printed out all over the top of the invoice. I have tried chrome and explorer and they are both terrible and look messy. Why change a good thing?

Re: New Invoices

downeyas — Fri, 03 Oct 2014 00:37:41 GMT

ep, the messy top part - not good is it - have just spent 20 mins writing all the items on the invoice that aren't showing up after printing (before printing as well actually lol)

It's been reported to the 'techies' and they are .................................yeah you got it 'working on the problem' lolol

Re: New Invoices

best.buys — Fri, 03 Oct 2014 01:10:18 GMT

i just spent 5 minutes trying to find the "mark as sent" button and could not find it on the new invoice - had to go back to the sell page and do it there.

Re: New Invoices

robinsonmarineparts — Fri, 03 Oct 2014 02:52:02 GMT

It's rubbish, i keep hard copies and they now don't show the tracking # on the invoice.

Re: New Invoices

mbselections00 — Fri, 03 Oct 2014 03:21:08 GMT

They're playing again by the looks. Yesterday when I printed off my Packing Slip/Invoices they were showing all Sellers details - I hadn't changed a thing. Today I print the same thing and details have disappeared again. Why don't they just leave things alone ?

As they say, if it ain't broken DON'T fix it !!

Re: New Invoices

stampingpaws — Fri, 03 Oct 2014 03:41:34 GMT

There are too many programmers with too little to do. So they change things "live", sometimes it works, sometimes its a real stuff-up. Wish they would put sellers details on invoices and order details so our buyers can get in touch with us.

Re: New Invoices

egglesdtp — Fri, 03 Oct 2014 04:33:59 GMT

I agree that the new invoices are terrible. Firstly when you print them, there is overlapping across the top of the page that makes it gibberish, and secondly, if the bank transfer information is printed (is this on all invoices? or only on those that nominate bank deposit on checkout?), there is no BSB number for the buyer. There are references to an IBAN - what is that? and also a BIC code - and what is this?

Re: New Invoices

stampingpaws — Fri, 03 Oct 2014 05:38:24 GMT

The International Bank Account Number (IBAN) is an internationally agreed system of identifying bank accounts across national borders to facilitate the communication and processing of cross border transactions with a reduced risk of transcription errors. It was originally adopted by the European Committee for Banking Standards (ECBS), and later as an international standard under ISO 13616:1997. The current standard is ISO 13616:2007, which indicates SWIFT as the formal registrar. Initially developed to facilitate payments within the European Union, it has been implemented by most European countries and many countries in the developing world, especially in the Middle East and in the Caribbean. As at September 2014, 66 countries were using the IBAN numbering system.

ISO 9362 (also known as SWIFT-BIC, BIC code, SWIFT ID or SWIFT code) defines a standard format of Business Identifier Codes approved by the International Organization for Standardization (ISO). It is a unique identification code for both financial and non-financial institutions.[1] The acronym SWIFT stands for the Society for Worldwide Interbank Financial Telecommunication. When assigned to a non-financial institution, the code may also be known as a Business Entity Identifier or BEI. These codes are used when transferring money between banks, particularly for international wire transfers, and also for the exchange of other messages between banks. The codes can sometimes be found on account statements.

Australian banks do not use IBAN, it is exclusively for European banks.

What is EBay doing? -- Stuffing it up again!!

Re: New Invoices

egglesdtp — Fri, 03 Oct 2014 07:02:47 GMT

Thanks for the explanation. However, the buyers aren't going to know what they mean, yet they appear on their invoices. And there is no BSB number given. Now I know ebay discourage use of bank tranfers, but I still get the occasional one, which means the buyer is going to have to ask for it to make their deposit. Is this ebay's sneaky way of introcing another reason for a defect?

Re: New Invoices

casbit33 — Fri, 03 Oct 2014 07:34:24 GMT

why is Ebay making it so hard for sellers.? This new invoice is rubbish. These upgrades and changes are supposed to make things easier not harder or ........impossible.

I agree - if it ain't broken -- DON'T FIX IT!

Re: New Invoices

egglesdtp — Fri, 03 Oct 2014 08:43:14 GMT

Oh **bleep**!!! these new invoices are a mess. I just had a buyer purchase two items from me, and as I offer combined postage, I went into the order details to change the postage (which automatically came up with the total of the individual postages). I changed the postage cost and then noticed there was no Preview Before Sending button, to check that all was OK. But I sent it off, assuming the postage was correct.

Then when I tried to have a look at the invoice, it came up with an error message. I had to go into Sold items and click on the link there to see it, and was horrified to see the postage was listed in US dollars, and for NOT the amount I had entered. I quickly emailed the buyer and told her not to pay until the glitches had been fixed.

But now I am wondering how I will get the opportunity to resend the invoice with the correct postage amount?

Re: New Invoices

downeyas — Fri, 03 Oct 2014 08:46:24 GMT

They did fix it casb - well & truly fixed it so it won't work correctly lolol

Re: New Invoices

phorum_junkie* — Fri, 03 Oct 2014 09:08:19 GMT

What makes you think Australian banks do not use IBAN? I transfer funds overseas using IBAN with ANZ.

Re: New Invoices

egglesdtp — Fri, 03 Oct 2014 09:34:53 GMT

@phorum_junkie* wrote:
What makes you think Australian banks do not use IBAN? I transfer funds overseas using IBAN with ANZ.

Because when you transfer funds WITHIN AUSTRALIA there is no such thing. I have never seen an IBAN on any invoice.

Re: New Invoices

egglesdtp — Fri, 03 Oct 2014 09:36:15 GMT

My buyer has just emailed me to say the correct postage was showing on the invoice she received, so it is just on the seller's copy it is wrong?

Re: New Invoices

i-love-my-sheep — Fri, 03 Oct 2014 11:00:15 GMT

I haven't seen the new invoices yet as my last few buyers paid straight away. However I did notice the order details page was different when I was addressing the parcels this morning.

Maybe this is another way for eBay to get sellers into strife with buyers so they will give bad feedback/DSR's and defect them out of business.

My next auction to go off that has bids is Sunday, so I'll have to check out this new invoice stuff. Sounds positively ghastly.

I wonder if those acronyms are showing on invoices due to this postage glich where buyers are seeing "will post to Australia" and not being able to see the postage cost?

Re: New Invoices

egglesdtp — Fri, 03 Oct 2014 12:20:18 GMT

When I looked at the invoice just now, the correct postage is showing for the two items (in AU$) BUT there is only one item listed.

May be it will all be correct tomorrow?

Re: New Invoices

egglesdtp — Fri, 03 Oct 2014 13:48:26 GMT

Latest thing I have noticed on the new look invoices - there is no date on it anywhere. it used to have the date the buyer paid (if by PP)..