topic Re: Location glitch. in Selling

Location glitch.

bridiestreasures4680 — Sat, 20 Sep 2014 19:49:51 GMT

Hi, I have had two buyers email me to say why don't I post to their location, one is in Qld and one is in Vic. I post to Australia only and have never had issues like this, can anyone shed some light on this for me please. I wonder if this is why my sales have been extremely slow the last couple of days. Thanks.

Re: Location glitch.

curraone — Sat, 20 Sep 2014 20:01:34 GMT

I had a buyer who could not pay because the postage location said it could not be calculated, even though the listing had a standard postage of $2.10. Definitely a glitch. Just what we need.

Re: Location glitch.

bridiestreasures4680 — Sat, 20 Sep 2014 20:03:18 GMT

I'm wondering how many sales have we all lost because of this "glitch" I hope they get on to it and fix it asap.

Re: Location glitch.

collectibles_in_canberra — Sat, 20 Sep 2014 20:04:23 GMT

I had a customer yesterday email me with the same issue.

They live in the same city as me and can't buy the item.

When you search by seller does the page display correctly?

Also some of my postage quotes are not showing or coming up as 'Varied' when they are flat rate postage. Asks for a valid post code but when you enter a postcode it comes up as error.

My sales are also very slow.

Re: Location glitch.

foxette-in-sox — Sat, 20 Sep 2014 20:09:41 GMT

JMO but go read Kiwi's thread (ebay is boring), as AGAIN, ebay was defaulting to ME being in the US and stating you don't post to me, even though I'm in QLD.

I then went out of the listing I was looking at and noticed at top of your listings, something I've never seen before, an option to change the country and input my postcode !! That was under the option box for Sort By Ending Soonest etc etc

Until I changed that information, your listings, when I clicked on postage, gave the option of choosing ANY country in the world to find the postage rate for.

This has to be some issue with ebay as I have NOT gone on to any other ebay site in YEARS, I am NOT using a mobile phone and last night was 1st time ever ebay was doing this.

Re: Location glitch.

curraone — Sat, 20 Sep 2014 20:17:36 GMT

I don't understand it - when I click on my sold item the postage says

Posting cost can't be calculated. Please enter a valid postcode.

But the listing was just standard postage $2.10. How many buyers have been put off by this? grrrrr

Re: Location glitch.

curraone — Sat, 20 Sep 2014 20:25:27 GMT

oh oh - CUSTOMER SUPPORT

We're making some updates and will be back soon.

Re: Location glitch.

harley_babes_hoard — Sat, 20 Sep 2014 20:56:43 GMT

even more worrying. I have had 2 people now tell me they can't pay by paypal through ebay. I resent the invoice hoping that would help but no. I have had to send invoice directly from paypal.

Re: Location glitch.

falconsportspack — Sat, 20 Sep 2014 21:07:00 GMT

I just checked all the sellers in this thread just now & all your postage costs are showing ok for me in your listings. I checked with Chrome & Firefox browsers.

Re: Location glitch.

curraone — Sat, 20 Sep 2014 21:33:58 GMT

I agree - but when I check the sold item it says

Will post to Australia. Read item description or contact seller for postage options. | See details

“Posting cost can't be calculated. Please enter a valid postcode.”

which is why my buyer sees

Re: Location glitch.

curraone — Sat, 20 Sep 2014 21:57:37 GMT

catch this from customer support:

Kyle Vincent So

Basically this error message will show up if the package details or the size indicated in the package details did not meet the requirements you used in the postage option.

curraone

Kyle Vincent So

Have you been using the "Standard delivery" option?

curraone

Yes

Kyle Vincent So

And when were you able to observe that this issue is coming up?

curraone

When the buyer contacted me and said she could not see postage - I checked the listing this morning - and it had this error

curraone

When I duplicate the listing by choosing "sell similar" I can see that I did in fact list it as Standard Delivery $2.10

Kyle Vincent So

It seems this is caused by the postage amount since the site does not offer any postage cost amounting to $2.10 only.

curraone

I'm sorry that is not a reasonable answer - if the item is a large letter, obviously the postage can be $1.40; $2.10; or $3.50

Kyle Vincent So

Sorry but the eBay site does not offer any letter postage options.

Kyle Vincent So

Basically the postage section will show the said error if there is something wrong with the postage option used and it did not meet its minimum requirement.

curraone

That's right, that's why we choose "Standard Delivery" with the option to put in your own postage

curraone

It is not calculated postage, it is flat rate postage

Kyle Vincent So

If you can check, you will not get the said error if you provide a postage cost of $7

Kyle Vincent So

The system or the eBay site do not have any records that can charge the postage for only $2.

Re: Location glitch.

twyngwyn — Sat, 20 Sep 2014 22:16:00 GMT

For Crying Out Loud What next????

Re: Location glitch.

collectibles_in_canberra — Sat, 20 Sep 2014 22:56:10 GMT

Just had another buyer wanting to buy 2 items but apparently I don't post to Northern Territory!!

Starting to really pi** me off

Re: Location glitch.

curraone — Sat, 20 Sep 2014 23:16:32 GMT

just got off the customer support phone - apparently it is not really happening - my error was a "one-time corrupted listing" - yeah right - and "no other sellers had reported a problem"

Re: Location glitch.

collectibles_in_canberra — Sat, 20 Sep 2014 23:22:41 GMT

I had better report the non existing problem as well then.
I have a couple of emails from buyers I can show them, but they might not exist either.

Re: Location glitch.

curraone — Sat, 20 Sep 2014 23:24:26 GMT

good luck - I am feeling a bit battered - particularly after the first episode when CS told me I couldn't list postage at $2.10.

Might go back to bed.

Re: Location glitch.

pennyforum14 — Sat, 20 Sep 2014 23:52:58 GMT

I had a repeat customer contact me yesterday to say she was trying to reorder and the system was telling her she can't buy from me because I don't ship to her location. I checked the listing and there was nothing wrong there that I could see, so I added her to my block exceptoin list and asked her to try again. She managed to buy the second time, but it makes you wonder how many others might have got that message and just given up and gone elsewhere?

Re: Location glitch.

bridiestreasures4680 — Sat, 20 Sep 2014 23:57:11 GMT

Thats what worries me too, being a buyer as well if something is "too hard" I just move on. Well I'll be complaining to ebay as well 😞

Re: Location glitch.

foxette-in-sox — Sun, 21 Sep 2014 00:02:19 GMT

OMG-was that bloke serious curraone ????

There is obviously something wrong and just because it isn't affecting every buyer and seller, ebay could care less ????

Re: Location glitch.

collectibles_in_canberra — Sun, 21 Sep 2014 00:04:22 GMT

My sales are beyond slow.

Usually on a Monday morning I have 50-70 items to pack.

At this point I have 19, and 9 of those are from Friday evening.

I have sold 2 items in the last 12 hours

Something is not right!