topic Re: Automatic relist feature not working. in Selling

Automatic relist feature not working.

bridiestreasures4680 — Thu, 16 Oct 2014 00:59:59 GMT

Hi Everyone, the automatic relist up to three times free option has vanished, off the new listing page, any ideas? Thank you.

Re: Automatic relist feature not working.

twyngwyn — Thu, 16 Oct 2014 01:10:08 GMT

Hi...I still have it, but have noticed it disappear for a few hours ad hoc

Re: Automatic relist feature not working.

twyngwyn — Thu, 16 Oct 2014 01:11:06 GMT

Until it's back try using 'sell similar' 🙂

Re: Automatic relist feature not working.

bridiestreasures4680 — Thu, 16 Oct 2014 01:31:46 GMT

Yes I've done that and no luck, just been onto live chat and he said that, since I am a power seller and a store holder and I am not eligible for the automatic free re list. They are only filtering through accounts now apparently. So anyone that is the same as me power seller with a store, needs to get in quick.

Re: Automatic relist feature not working.

twyngwyn — Thu, 16 Oct 2014 02:40:32 GMT

Oh no....another kick in the teeth....it used to be that 'if you are a business you miss out'

Re: Automatic relist feature not working.

bridiestreasures4680 — Thu, 16 Oct 2014 02:46:47 GMT

I told them I was not a business seller and he said that it makes no difference

Re: Automatic relist feature not working.

i-love-my-sheep — Thu, 16 Oct 2014 09:00:06 GMT

Try clearing out your browser cache and restart your browser. They told me i wasn't entitled to them any more, but suggested that (clear chache) any way and it worked. It can't hurt to try!

Re: Automatic relist feature not working.

cq_tech — Thu, 16 Oct 2014 16:09:02 GMT

Forget about the auto-relist check box on your listing as there's a far better method you can use. Once your listing has been created, go to your Active Selling page in Selling Manager, tick the check box to the left of your listing (and any others you wish to relist automatically) then click on 'Automation Rules' which appears at both the top and bottom of the Active Selling page.

You then click on 'Assign' and you will be given a number of options, one of which is to relist continuously until sold. I have done that to all of my listings and as you can see, it actually tells you below each listing that the item will now be relisted continuously. As you can see it's clearly a much simpler method and you don't have to worry about the relist box missing from your listing page, or forgetting to tick it even if it's there. Best of all, it will relist continuously until you actually tell it to stop, and not just 3 times.

Re: Automatic relist feature not working.

pennyforum14 — Thu, 16 Oct 2014 22:30:41 GMT

cq, don't you get charged relisting fees with that option?

Re: Automatic relist feature not working.

cq_tech — Fri, 17 Oct 2014 00:36:38 GMT

No, I've never been charged any relisting fees although by the same token I make sure I don't exceed my monthly allocation of 40 free listings. Could be worth a call to CS though, now that you mention it.

Re: Automatic relist feature not working.

cq_tech — Fri, 17 Oct 2014 01:15:21 GMT

Further to the above, it turns out that you ARE charged a listing fee each time your item relists under the automation rules so I'm glad I was able to remove the rule before any items fell due for relisting! It's quite misleading as there's no indication that you'll be charged when you assign the rules, but if you check the help files, it's very clear that relisting fees are indeed charged.