topic Re: New paypal buyer protection program in Selling

New paypal buyer protection program

wanwanwhere — Wed, 15 Oct 2014 04:20:30 GMT

Dear fellow ebayer seller,

How do you feel about the new 'buyer protection program' to be introduced 18 Nov.

I have absolutely no problems that buyers should be protected but I am really scared as a seller that someone can claim up to 6 months after sale. How am I protected, how can be sure that buyer does not abuse this?

How should I reflect this to paypal. I am really worried.

Re: New paypal buyer protection program

Anonymous — Wed, 15 Oct 2014 04:41:13 GMT

sell elsewhere.

Re: New paypal buyer protection program

lizzy6107 — Wed, 15 Oct 2014 05:30:37 GMT

To be honest, the more I think about it, the less I worry about it.

I mean, to date buyers have had 45 days and I have had few returns and no paypal disputes, so can't see how making it longer will cause buyers to increase their rates of returns or disputes. Having said that, it will without a doubt be a great system for scammers and dishonest buyers who will obviously take up this generous paypal offer..

I think shortening it might have a worse effect...buyers anxious to get in before cut off period. Perhaps I am wrong..but am not too worried..

but I am VERY CONCERNED about the dsr system

Re: New paypal buyer protection program

robinsonmarineparts — Wed, 15 Oct 2014 06:00:13 GMT

Some buyers will abuse it, some selling will go broke, but it is what it is, so we all have to live with it or get out.

Re: New paypal buyer protection program

mic-s-korea — Wed, 15 Oct 2014 07:29:25 GMT

selling on consignment just died

Re: New paypal buyer protection program

phorum_junkie* — Wed, 15 Oct 2014 08:15:47 GMT

If they apply the policy in the way they say they are going to then it is a good thing IMO. There are several posts every day from buyers who have relied on a seller saying an item has a warrenty but when they try to claim on it the seller ignores them or says tough luck, the new policy is meant to make them live up to the terms of any warrenty up to 180 days. It will also stop the sellers who use shady tactics to get buyers to wait until over the 45 day limit with tales of postal delays etc.

I am sure that if Paypal try and issue refunds for items like clothing after nearly six months they will find themselves on the pointy end of a report to the financial ombudsman.

Re: New paypal buyer protection program

muppet_detector — Wed, 15 Oct 2014 08:50:59 GMT

Give PayPal a call. Explain your concerns to them. Listen to what they have to say and how they intend to implement the new policy. Also ask them what documentation you need to keep in order to defend any claims against you. Ask them how best to protect yourself. I think you will find relief in the answers.

Re: New paypal buyer protection program

mydiyau — Wed, 15 Oct 2014 17:04:47 GMT

http://www.bloomberg.com/news/2014-10-15/ebay-merchants-lamenting-neglect-bid-paypal-good-riddance.html

Have a read in the comments sections.

Most US sellers are considering leaving, they got plenty of options over there.

We always get short end of the stick here down under.

Re: New paypal buyer protection program

wilk1149 — Wed, 15 Oct 2014 21:01:04 GMT

I figure it is best to stop selling for a while to see what does happen but I don't make any money I just get rid of stuff I don't want. If one can afford a break from selling and if everyone did stop selling that would send eBay a definitive "we're not happy" and eBay would be forced to look at it sensibly.

Re: New paypal buyer protection program

mccrae2007 — Wed, 15 Oct 2014 21:50:33 GMT

I agree its a bit daunting:-

I can understand when they are brand new items, which should have a warranty / guarantee etc.

But as a seller of second hand books, I think it is a bit over protecting.

eg: can a buyer read a book & say they didn't like it and ask for a refund?

I am just going to continue on as I have and see what happens

Re: New paypal buyer protection program

casbit33 — Thu, 16 Oct 2014 03:57:36 GMT

Normally a person would buy a book, read it, then decide to keep it or sell it themselves. With this new 180 day policy, they just get their money back, and still keep the book. Maybe they will still sell it themselves.

Re: New paypal buyer protection program

mydiyau — Thu, 16 Oct 2014 04:15:00 GMT

It's insane

Re: New paypal buyer protection program

lalala-au — Thu, 16 Oct 2014 05:29:06 GMT

I guess we will all find out what will happen. I am going to go about things like I normally do. If issues start to arise I will just stop selling stuff through paypal. If things are fine then I will continue, I bet their will be a few buyers who will try to and be successful for starters by taking advantage of this but I think it will settle down and buyers will realise they will lose many great sellers who offer the best and brilliant deals if they do try to take advantage of this. Don't worry now, worry if it happens to you. You maybe unaffected but some people will be, hopefully the honset sellers will all be fine!!!

Re: New paypal buyer protection program

laptopro71 — Thu, 16 Oct 2014 07:38:08 GMT

180 Day is Joke

Even Auspost Not Keep Tracking Record Online For 180 Day

Any Courier Company Keep Tracking Record 180 Day?

Re: New paypal buyer protection program

lalala-au — Thu, 16 Oct 2014 08:59:27 GMT

I agree with you but until paypal sees it as a joke there is nothing we can do so why worry about it now. We are better worrying about it when it happens and spend our energy on it then. Let's in embrace the time we have left without it! Of course a large global company would do as it likes without checking smaller services like Auspost whether their services would match and be viable. It's typical big business making decisions for the majority while the minority could suffer from these descisions that is when they start amending policy to offer services for all. And that is what we will have to wait for, when or if it happens we all will have to unite and scream and shout to get things changed but until we have proof it is all speculation to them. They forget we only have the population of Los Angles.