topic Re: And so it begins :( in Selling

And so it begins :(

prettypaperprints — Thu, 23 Oct 2014 05:46:34 GMT

Yep ... it has started for me I have just received a negative ..... the 1st in over 4 years.

It was for a $3.00 sale !!!!

This seller never even contacted me to say it hadn't arrive.

I never had the chance to offer a refund, replace the items or give a store credit.

Just WHAM, out of the blue, hit me with the neg.

I emailed the customer, nicely, to ask what else I could do as I didn't know they hadn't received it. But, thet are ignoring me...no reply back.

Ebay won't do anything as it is not against feedback policy.

It was a large letter, so no tracking

Just miss the way ebay used to be 😞

Re: And so it begins :(

cmcoins2000 — Thu, 23 Oct 2014 05:52:12 GMT

Put your head on my shoulder.

I am still 'gobsmacked' - the other day I was told - wait for it.

This was from someone I know.

'Good manners are soo old fashioned'.

Blocked from my Christmas Card List.

You'll live - they are out there.

Re: And so it begins :(

jemimaseyes — Thu, 23 Oct 2014 05:54:25 GMT

And as a seller there is nothing you can do. It is so unfair. 😞

Re: And so it begins :(

repentatleisure1952 — Thu, 23 Oct 2014 05:55:13 GMT

Sorry to hear of your plight.

However I'm not so sure that it is eBay as such.

I think it is the Nablos(let the mods deal with that one if they speak Romisch) that are trading on the site.

We have a country pub & even some of our staff don,t give a s..t when it comes to service,courtesy & a willingness to accept responsibilty for the own actions or the impact their lack of respect has on others.

IMO......"Anti Social Media" has a lot to answer for !!!

Re: And so it begins :(

prettypaperprints — Thu, 23 Oct 2014 05:57:35 GMT

It is very unfair and so sad there are people out there like that.

You work so hard all these years, to make ebay and customers happy and get no support in return.

I cannot control what Aussie post to with the mail I post 😞

Re: And so it begins :(

lizzy6107 — Thu, 23 Oct 2014 06:01:03 GMT

Do you think ebay have sent out a letter to all buyers... ( those that do not sell also, as that would let the cat out of the bag),

to ensure they leave negative feedback for buyers if not perfectly happy.. I have had some close calls lately, something is going on with the buyers... they have become the enemy, its like a them versus us thing happening, instead of part of the community that was here before, that allowed mistakes, and trust and friendly resolution.. there is hostility and suspicion. What is going on!

Re: And so it begins :(

lizzy6107 — Thu, 23 Oct 2014 06:04:15 GMT

Its so unfair. Once upon a time we hated negative feedback because it was bad for our reputation, and usually untrue, but a good reply was all it took to let it go..

Now a negative feedback means a possible loss of livelihood.

Oh to go back to those days which seemed so tough, what bliss!

Re: And so it begins :(

prettypaperprints — Thu, 23 Oct 2014 06:08:14 GMT

Nothing will change my negative feedback but I have refunded them the cost of the item, but not postage.

I included the following message with the paypa refund and will see how it goes. I will at least try to stand up to them somehow.

Refund is for items purchased.

I do not refund postage costs, as I don't have it ...Australia post have it.

They lost the letter.

I suggest you make a claim to them to get your postage costs back.

Thankyou

Re: And so it begins :(

jimmyjoejoe_jnr — Thu, 23 Oct 2014 06:20:26 GMT

Well done I like that,you can reply to there feedback perhaps saying would have been nice to be told didn't receive item before leaving neg feedback,at least buyers will be aware it wasn't your fault.I had a buyer leave neutral feedback saying not to deal with me as I was abusive when all I had asked was when was she going to pay.There is just no pleasing some people but I do believe most buyers are genuine.Take heart she is in the minority.

Re: And so it begins :(

prettypaperprints — Thu, 23 Oct 2014 06:25:01 GMT

Thanks everyone. I hope you go to my feedback and see the person. At least that way, you can block them if you choose.

Even their ID is threatening to me.

I will be leaving a response to the neg, but just waiting to calm down. We aren't given a lot of words to say and I want to use them to my best advantage

Cheers 🙂

Re: And so it begins :(

pentney97 — Thu, 23 Oct 2014 07:02:07 GMT

Ebay allows feedback reply. Reply to this feedback in a factual manner stating the facts. If you havent left them feedback yet then leave another factual statement for them- highlighting their lack of communication, patience and that if you knew about it you could have helped.

Leave a factual mark on their feedback as they have to you. Worded within ebay guidelines but alerting others of course.

Re: And so it begins :(

twyngwyn — Thu, 23 Oct 2014 07:16:34 GMT

We can't see who they are: when you respond, you need to put their id in the response 🙂

Re: And so it begins :(

prettypaperprints — Thu, 23 Oct 2014 07:18:29 GMT

Am I allowed to do that.

Also, just left a feedback response. How does it sound /

Cheers 🙂

Re: And so it begins :(

prettypaperprints — Thu, 23 Oct 2014 07:26:21 GMT

What the heck ...here it is. I don't want otheres to get burned. They haven't bought much for 6 months and then do this 😞

godzillarexrainia

Re: And so it begins :(

twyngwyn — Thu, 23 Oct 2014 07:42:51 GMT

OK...that ^^^ will probably get removed, if the mods are open-eyed tonight....but in "responses" you can legitimately state: dear........(put their name there)...and continue your response...then EVERYONE can see it...but on my BBL...thanks!

Re: And so it begins :(

twyngwyn — Thu, 23 Oct 2014 07:44:34 GMT

That's not to say that they didn't get their item.....just that their communications are poor

Re: And so it begins :(

mydiyau — Thu, 23 Oct 2014 07:47:02 GMT

Thanks, straight to my BBL

Re: And so it begins :(

twyngwyn — Thu, 23 Oct 2014 07:48:23 GMT

Any chance they're in Qld??

Re: And so it begins :(

mccrae2007 — Thu, 23 Oct 2014 07:53:22 GMT

Such a shame for such a small amount of money.

Communication could have fixed the situation so easily.

Re: And so it begins :(

prettypaperprints — Thu, 23 Oct 2014 07:51:10 GMT

No ..... NSW