topic Re: returned package in Selling

returned package

ppp3033 — Sat, 25 Oct 2014 20:52:24 GMT

Hello all,
I have just had a package of 3 items sold returned to me by Australia post. The buyer's address was a kiosk at a shopping Centre. The address/name was written correctly. The note by Australia post stated that no-one known by that name at kiosk.Upon receiving the return to sender package, I asked the seller if they had an alternate address and she has requested that I send the package to the same address again. She has also stated that I must pay for the re posting as it is 'not my fault'. given that the address is a very insecure one (with employees that cannot sign tracked item for buyer) I am unwilling to send it to that place again. Also I am reluctant to pay postage again as they are substantial-she bought a few items and I have done nothing wrong with the first sending. Any advice re how to handle this/ebay policies in this situation? many thanks

Re: returned package

putney32 — Sat, 25 Oct 2014 21:01:41 GMT

firstly, and most importantly, did you send to the address given to you by Paypal?

if yes and it obviously had to be signed for, then if she opens a dispute in paypal for non receipt you can prove that you sent it and it will be up to her to pay you agian to ''resend''

if however you sent to anothr address as she may have asked you to do.... you are not covered by paypals SEller Protection,

Re: returned package

ppp3033 — Sat, 25 Oct 2014 21:06:33 GMT

Hello,
Thank you very much for reply. Yes, item was sent via address listed on buyer's ebay account. By express post tracked service. Is there policy i can direct buyer to, as explanation that she must pay. Also, I can imagine even if she does pay the item will again be sent back if she is not at kiosk to sign for it. Painful!

Re: returned package

harley_babes_hoard — Sat, 25 Oct 2014 21:10:53 GMT

address sent to ebay account address or paypal notice address? sometimes they are different.

Re: returned package

ppp3033 — Sat, 25 Oct 2014 21:11:09 GMT

*Same address as on PayPal as well

Re: returned package

ppp3033 — Sat, 25 Oct 2014 21:12:06 GMT

Thanks for reply Harley, yes definitely same addresson both

Re: returned package

harley_babes_hoard — Sat, 25 Oct 2014 21:14:27 GMT

well then you don't have to pay for return postage. However in this situation I would go to australia post and say to them that the parcel was returned and the address on it is correct. normally they will resend for free. However if it happens again after that then too bad.

Re: returned package

ppp3033 — Sat, 25 Oct 2014 21:34:57 GMT

Thank you Harley. I just realized that in her last email to me demanding I pay for return of parcel she has told me to amend address slightly (from one listed with paypal/ebay). here is part of her message
"just send back as same address and put shopping (sic) name tailor to clothing alterations"
whilst it is probably helpful, I'm reluctant to alter official address from that listed with paypal/ebay. any more advice gratefully received

Re: returned package

harley_babes_hoard — Sat, 25 Oct 2014 21:44:25 GMT

well that puts a spanner in the works. It's up to her to make sure she has the correct address in paypal not you. She should have to pay for return postage as she instructed you to send it to a wrong address the first time. The problem is if you send it to that address now if anything should happen you will not be covered by paypal if she makes a claim. The trick is trying to get her to pay for postage again without making her narky so you get a neg or anything.
If you refund her payment. And she goes into her paypal account and changes the address then she repays you will be covered. explain to her you are require to send all parcels to the address in paypal to be covered should anything happen. With the cost perhaps suggest you pay half each?

Re: returned package

sueken4812 — Sat, 25 Oct 2014 21:47:40 GMT

I'd be inclined to alter the address as instructed. But make sure you keep a copy of all your emails with them, in case there's future problems, Then if you have to contact ebay for help, you have all the relative correspondence.

Re: returned package

curraone — Sat, 25 Oct 2014 21:52:53 GMT

I would just mark the additional information on the returned (unopened) parcel as requested; and give it back to Australia Post to try again. You do not have to pay any extra postage for this, I am sure.

Re: returned package

ppp3033 — Sat, 25 Oct 2014 21:58:46 GMT

Thank you. If it did happen to go astray (ie someone else at kiosk picks it up) am I still covered by paypal protection if I have changed address from what us listed. it was sent express not registered so easy for anyone working at kiosk to accept.

Re: returned package

harley_babes_hoard — Sat, 25 Oct 2014 22:03:07 GMT

I'm not sure you will be covered. Some say you might if you can produce email requesting it being sent to that address But I wouldn't risk it. You stand to lose the parcel (item costs), then have to refund her in full including postage.

Re: returned package

ppp3033 — Sat, 25 Oct 2014 22:08:25 GMT

That was my feeling Harley. reluctant to play around with it. I am thinking i will let her know i will send the item to exact address on PayPal. still haven't quite decided what to do if aust post won't resend for free very reluctant to pay $15 for something that is not my responsibility and has the risk of being returned again!

Re: returned package

bakeandfry — Sat, 25 Oct 2014 22:18:37 GMT

I'm going to be in same boat very soon, only difference is my buyer has not responded to me telling them to pick it up, search up "what to do?", digital*ghost gave me great advice.

Re: returned package

harley_babes_hoard — Sat, 25 Oct 2014 22:19:16 GMT

how much would it cost to send by regular mail instead of express? Then stick a SOD and fill out the lodgement form, get the PO to stamp it.. Then if she is not there to sign for it, it would be transferred to the nearest PO where she would have to go and pick up

Re: returned package

harley_babes_hoard — Sat, 25 Oct 2014 22:29:11 GMT

oh and don't forget to stick her on your blocked list.....she is too much hard work. sounds like a real pain.

Let us know how you get on.

Re: returned package

ppp3033 — Sat, 25 Oct 2014 22:45:06 GMT

Great advice. thanks everyone. definitely hard work this one and most definitely blocked!

Re: returned package

jensmanchester-australia — Sat, 25 Oct 2014 23:37:52 GMT

If you add the extra information onto the address it won't affect any Paypal claim. As long as you have the original address in full on the label the extra information won't cause any problems with Paypal.

Re: returned package

jimmyjoejoe_jnr — Sun, 26 Oct 2014 00:51:00 GMT

I have had things returned when they have been sent to right address and I just cross out RTS and write this is correct address please deliver,taken them back to AusPost and they wanted me to pay postage so now I just put them in red mailbox and have never had a problem always delivered.