topic Re: Cancelling a transaction in Selling

Cancelling a transaction

bigbrickshop — Mon, 03 Nov 2014 08:32:41 GMT

How do we send a cancellation request to buyers now? 😄

Re: Cancelling a transaction

lozyginns — Mon, 03 Nov 2014 08:41:00 GMT

Dont do it, take an unpaid claim out, YOULL BE SORRY, thats how I got my little dot!

Re: Cancelling a transaction

bigbrickshop — Mon, 03 Nov 2014 08:46:08 GMT

The buyer purchased the incorrect item so I do need to cancel.

I worked it out 😄 I had to refund first then the Resolve a Problem option was available.

Re: Cancelling a transaction

digital*ghost — Mon, 03 Nov 2014 08:51:32 GMT

@bigbrickshop wrote:
How do we send a cancellation request to buyers now? 😄

With a great deal of trepidation

Plus one of these

Whatever you do, don't forget the cherry.

Re: Cancelling a transaction

bigbrickshop — Mon, 03 Nov 2014 08:54:26 GMT

Can you tell it's something I haven't done very often 😄

Re: Cancelling a transaction

digital*ghost — Mon, 03 Nov 2014 09:01:52 GMT

I have to do a few a week lately, but it's more to with eBay / app errors, so they're all unpaid extra items - which means I get the fun process of contacting buyers to confirm whether they wanted 5 of the item (the never get in touch with me, lol) or just the one they paid for, then explain everything that needs to happen to cancel out the extra purchases if they don't want them. 90% of the time it's newer buyers who keep pressing 'buy now' on the same item, but recently it was because some buyers were getting the error message about not posting to their (Australian) location, so they kept buying to try and get it to work.... Then, after I've confirmed they don't want the extra stuff, explained how the cancellation process works, send off all the requests, it's a fun 8 day wait to cancel them cos at least half the time I never hear from them again.

Sorry for hijacking your thread with a little rant, but you can have that sundae up there.... 😄 😛