topic Re: postcodes and click and send in Selling

postcodes and click and send

citychic4you — Tue, 22 Jan 2013 02:32:51 GMT

Hi all,

What do you do if you are using c&s and its saying postcode is not valid?

the postcode is 3938(McCrea) its saying on australia post website that this is correct but not click and send?

any help would be great

citychic4you

Re: postcodes and click and send

kangarooislandleathercraft — Tue, 22 Jan 2013 02:55:54 GMT

Just a thought.

When I looked up the postcode the area is spelled Mccrea (not McCrea).

Would this make a difference?

Re: postcodes and click and send

gassani4men — Tue, 22 Jan 2013 03:04:51 GMT

Check if it's the right State, then check if the Suburb name is in the right box marked "City/Suburb"

Re: postcodes and click and send

davewil1964 — Tue, 22 Jan 2013 03:35:03 GMT

Has C&S imported the city into the suburb box? That's the usual reason. If so, put mccrea in the suburb. Also check that the state is correct. If there is anything awry with the imported address, the state defaults to ACT.

Re: postcodes and click and send

travelling_agoraphobic — Tue, 22 Jan 2013 03:40:50 GMT

Do a Google search on the street name and the postcode and see what it turns up.

Re: postcodes and click and send

travelling_agoraphobic — Tue, 22 Jan 2013 03:42:40 GMT

McCrae VIC 3938

Spelt with the 'a' before the 'e'

Re: postcodes and click and send

ambridgebuckskins — Tue, 22 Jan 2013 04:06:56 GMT

Also, a fullstop or comma after the town name will make it throw a hissy fit.

Re: postcodes and click and send

pruetrading — Tue, 22 Jan 2013 04:16:41 GMT

Hi All,

There are other postcode problems besides spelling mistakes and the State defaulting to the wrong one - both of these can be fixed by the seller.

The BIG problem is that some postcodes are just completely missing, even though they appear in Aust Post postcode search. I have written a number of emails asking for this to be fixed - apparently its been a problem for a long time.

The only solutions that C&S have when the postcode is missing are:
1. Send it by parcel post (more expensive/no tracking/not what was offered on the listing)

2. Search by the postcode and substitute the missing suburb with one that appears on the C&S list. This solution offered by C&S amazed me - you are changing the address all together, it invalidates Paypal protection, and is not the address the Buyer supplied.

If anyone else experiences the utter frustration with missing postcodes, it would be beneficial to put something in writing to C&S customer service, otherwise its never going to be fixed.

Prue

Re: postcodes and click and send

kangarooislandleathercraft — Tue, 22 Jan 2013 05:17:23 GMT

I am so glad I decided not to use Click and Send after having the system drop out on me halfway and take forever and a day to negotiate.

I am very happy sticking with the AP satchels with tracking - more expensive but I do not seem to be losing sales because of this.and the satchel never argues with the addresses I write in.

The supposed seller protection for Click and Send seems to have too many loopholes in it.

Re: postcodes and click and send

phorum_junkie* — Tue, 22 Jan 2013 05:23:37 GMT

I have never had a missing postcode, I sometimes get an error and it is invariably a spelling mistake or the buyer has filled their suburb in as South Narnia when AP call it Narnia South!

A search of the street address and state on google maps usually solves the mystery.

Re: postcodes and click and send

fred_fred_2004 — Tue, 22 Jan 2013 06:52:31 GMT

I have to agree never had a missing postcode, it's always spelling or the capital city in the suburb box

Re: postcodes and click and send

putney32 — Tue, 22 Jan 2013 06:55:09 GMT

only problems I have ever had on Click and Send (and Ive been using it since it started) is when the buyer doesnt know how to spell their own suburb or switches the words around, like Western Marrickville instead of Marrickville West.

Re: postcodes and click and send

lane-ends — Thu, 24 Jan 2013 13:08:45 GMT

search google maps can often locate street in correct suburb. Sometimes buyers mess suburbs if they are borderline. If you have to put diff suburb than buyer address. Eg buyer puts East Sydney, when that isnt offical suburb, then put in box what AP will accept and in the address line put address as per official paypal addy. That way you have paypal addy on there as well as what auto sorting will accept. Usually obvious to delivery centre when it gets there what you mean

Re: postcodes and click and send

citychic4you — Thu, 24 Jan 2013 23:05:26 GMT

hi everyone

Thank you for all your info, I have reported the missimg postcode to c&s.

I ended up sending by normal AP a little more expensive but at least its gone,

citychic4you

Re: postcodes and click and send

travelling_agoraphobic — Fri, 25 Jan 2013 04:59:05 GMT

It's not missing

I just did a test on C&S - MCCRAE VIC postcode came up as 3938

Re: postcodes and click and send

davewil1964 — Fri, 25 Jan 2013 05:10:46 GMT

hi everyone

Thank you for all your info, I have reported the missimg postcode to c&s.

I ended up sending by normal AP a little more expensive but at least its gone,

citychic4you

I doubt AP will allocate a postcode to a nonexistent suburb.

Re: postcodes and click and send

extra-keen — Fri, 25 Jan 2013 05:23:38 GMT

I had one a while back, so I just put in a postcode it would accept, then crossed it out after printing and hand wrote the correct postcode in. It got where it was going OK.

But Oh so annoying, especially the state defaulting.

Re: postcodes and click and send

cardbizinvitations — Fri, 25 Jan 2013 22:22:38 GMT

This link to the Post Code search is handy when using C&S, save it in your favourites 🙂

http://auspost.com.au/apps/postcode.html

Re: postcodes and click and send

judyfidella — Sat, 26 Jan 2013 23:33:02 GMT

I had all sorts of postcode issues when I first used C&S: it felt like I spent two half-days on their support line, but they are very good.

One issue was that my OWN postcode was upsetting the system: I had my own address as Suburb-city- suburb postcode. The beast was happier with me after I removed the city bit and just left suburb and postcode- I had to change it in my eBay profile, because that's where C&S get it from.

The phone number for their help line is on the back of the satchels, and they answer pretty fast. Not like calling Centrelink !

Re: postcodes and click and send

fred_fred_2004 — Sun, 27 Jan 2013 00:08:52 GMT

What's really staggering is how many people don't have the correct address on file

it's a credit to AP that so much arrives safely