topic Re: Becoming more difficult by the hour in Selling

Becoming more difficult by the hour

mbselections00 — Mon, 10 Nov 2014 01:44:26 GMT

I just love seeing this at the top of Selling Manager (NOT)

Selling Manager Pro Summary
Last updated:Nov-10-14 12:06:25 EST*
Improve your selling experience on eBay

The best way for me to do that is for you to fix your hopelessly broken systems

Have just had a conversation with a gorgeous customer, ever so patient - she just wants to pay for her order !!

No longer a simple task !!

I will just state here, this has been going on since Saturday and is for 3 bracelets I made changes to suit her special requirements (at no extra charge) as they are very special breast cancer bracelets (I won't go into all the details, suffice to say, this lady of all people does not need these hassles)

After two attempts, my lovely lady received her second Combined invoice - noticed it in her emails, and decides to attempt payment from the email this time, so tries to log into eBay - wrong Password ! Next attempt - you need to reset your Password (now, she's already getting annoyed because she did this a few months ago). That now done, she proceeds to pay and realises, the invoice is not for enough - it has now uncombined itself and she is only paying for 2 same size bracelets and postage. So in desperation she pays and hopes to receive another invoice with adjusted postage. Fortunately (?) while all this is happening I notice she has paid for 2 instead of 3, so I ring her, to apologize profusely and try and explain, I am not incompetent, it is the system at fault - unfortunately I'm not sure she is convinced

She is not a regular eBay Buyer, so totally unaware of all the issues - her main point, (as we all know) was - most buyers would just give up and go elsewhere because it's just too hard here now !

And we wonder why sales are down !

When are eBay going to fix there stuffed up system so that we can go about running our businesses professionally and efficiently ?

Sorry, it's only Monday what a start to the week ! And sorry to vent - just had to let it out, so thanks for listening

Re: Becoming more difficult by the hour

bigbrickshop — Mon, 10 Nov 2014 01:51:35 GMT

@mbselections00 wrote:

I just love seeing this at the top of Selling Manager (NOT)

Selling Manager Pro Summary
Last updated:Nov-10-14 12:06:25 EST*
Improve your selling experience on eBay

The best way for me to do that is for you to fix your hopelessly broken systems

I second that!

Re: Becoming more difficult by the hour

dotm2004 — Mon, 10 Nov 2014 02:32:28 GMT

Never mind .... I actually beat you today with my whinge .... I started hours ago 🙂

My day started with almost an hour of complete and utter frustration about a simple problem (you can read 'buyer not able to pay') ... after spending almost an hour on the phone to eBay with no resolution, I turned to the discussion page .... another seller solved it for me in minutes !!

So .... I think we better just stick together ... I've completely given up hope for any help from eBay.

I rang recently and asked why the non-store sellers weren't getting any free insertion promotions. They assure me they are !! .. NOT 😞 There is no support base at all there .... I have turned to the Discussion Page, and quite honestly I get much more satisfaction from you guys

Re: Becoming more difficult by the hour

mbselections00 — Mon, 10 Nov 2014 02:51:17 GMT

@dotm2004 wrote:
Never mind .... I actually beat you today with my whinge .... I started hours ago 🙂

Haha, I did read it and glad you got it all sorted. My problem was that I had been sending invoices through the bleeped up system and she wasn't getting them - then when she did eBay had conveniently Un-Combined them and it seems she still hasn't received the last one I sent for the remaining bracelet - grrrrrrrrrr

Well, it'll be tough luck soon, I'll just send my Bank account details and she can direct deposit and I'll Mark it as Paid so I can post this arvo - then I'll deal with the same issue I'm having with yet another patient Buyer who collected and Paid Cash - I marked as Paid in my records (has been showing as Paid since last Friday) and eBay still sending her reminders and it's not showing as paid in her Purchase History !!

I couldn't agree more with you about the wonderful help received on the Boards - there are so many Sellers willing to share their time and expertise, I am always sooo grateful to the members here They have saved my sanity on more than one ocassion

Re: Becoming more difficult by the hour

wilk1149 — Mon, 10 Nov 2014 03:04:52 GMT

Buyers are able to mark it as paid themselves, maybe if she dies that the reminders will stop

Re: Becoming more difficult by the hour

wilk1149 — Mon, 10 Nov 2014 03:07:42 GMT

Does not dies

Re: Becoming more difficult by the hour

mbselections00 — Mon, 10 Nov 2014 03:51:56 GMT

Thanks, I have told her how to do it herself, but she says it won't let her - I've message CS to ask for help. Haven't got time to waste sitting on the phone to them

Haha, we'll probably all die waiting !!

Re: Becoming more difficult by the hour

jensmanchester-australia — Mon, 10 Nov 2014 05:47:23 GMT

Sounds like your buyer is using a mobile device to try and make payment - it is well known that there are big problems with combined invoices if buyers are using the ebay app.

As far as emails not going through - my guess would be that it is an issue at her end and nothing to do with ebay.

Re: Becoming more difficult by the hour

cmcoins2000 — Mon, 10 Nov 2014 05:54:47 GMT

@mbselections00 wrote:

I just love seeing this at the top of Selling Manager (NOT)

Selling Manager Pro Summary
Last updated:Nov-10-14 12:06:25 EST*
Improve your selling experience on eBay

The best way for me to do that is for you to fix your hopelessly broken systems

And we wonder why sales are down !

When are eBay going to fix there stuffed up system so that we can go about running our businesses professionally and efficiently ?

Sorry, it's only Monday what a start to the week ! And sorry to vent - just had to let it out, so thanks for listening

The truth is eBay should be apologising to this poor buyer.

No only is she 'new' but is a buyer - the very person eBay are trying to attract.

How on earth do they intend to do this with the way things are going.

Another truth is the Chinese rubbish & all those biggys (DS & TGGs etc) are doing their bit to ruin the whole site also.

Talk about NEGS & NEUTRALS.

THEY ARE GIVING US A BAD NAME.

Re: Becoming more difficult by the hour

dotm2004 — Mon, 10 Nov 2014 06:50:27 GMT

When I am selling multiple items, I send an invoice when we hit just over 3 weeks (minus postage), then keep adding the items to the pile.

Reason? eBay start 'dropping items off' when they reach 30 days, and you can't combine the invoice anymore .... I had a great one last month, when a buyer went on holidays and forgot (legitimately .. she's a very honest buyer). We ended adding items to the postage, etc ... sorted it in the end though.:)

That's it !! We can sort it out between us, but eBay can't help EVER !!

I have also found buyers are unable to pay on a mobile devise (as another suggested) if they try to pay for more than one item.

AND YES .... I've learned my lesson .... after being on the phone to them for nearly an hour this morning ... I resolved nothing,.. then went to the Discussion Page and solved it in a couple of minutes ....

You're a great bunch

Re: Becoming more difficult by the hour

mbselections00 — Mon, 10 Nov 2014 08:59:35 GMT

@jensmanchester-australia wrote:
Sounds like your buyer is using a mobile device to try and make payment - it is well known that there are big problems with combined invoices if buyers are using the ebay app.

As far as emails not going through - my guess would be that it is an issue at her end and nothing to do with ebay.

Thanks jen,

Yes, I've heard all the talk about the mobile app, but I've had it happen with customers using both a mobile and a desktop, this one was just the final straw.

And as for the emails, not so sure about that - because when I sent the Combined invoices, the number of invoices sent increased to 2 for all items - then after she was able to pay for two items, the remaining item then showed - no invoices sent - as I mentioned earlier this wonderful customer did not need nor deserve all this carp (she lost her sister just two weeks ago to breast cancer and was buying pink cancer awareness bracelets for herself and two other sisters). I cannot convey how distressed I have been over this bungled mess, not because of the system so much as because this should have been a simple transaction - the unreliable, inefficient & totally unprofessional system in no way reflects the way I like to operate and I feel so bad for my customer.

Sorry, I'm just really upset about the whole mess

PS She has now received the second invoice and paid and the bracelets are on their way to her

Re: Becoming more difficult by the hour

mbselections00 — Mon, 10 Nov 2014 09:01:59 GMT

@cmcoins2000 wrote:
The truth is eBay should be apologising to this poor buyer.

No only is she 'new' but is a buyer - the very person eBay are trying to attract.

How on earth do they intend to do this with the way things are going.

Another truth is the Chinese rubbish & all those biggys (DS & TGGs etc) are doing their bit to ruin the whole site also.

Talk about NEGS & NEUTRALS.

THEY ARE GIVING US A BAD NAME.

Yes Helen, they certainly should be and I'm quite sure this beautiful lady will not be rushing back here any time soon

Once again - Thanks eBay !

Re: Becoming more difficult by the hour

twyngwyn — Mon, 10 Nov 2014 09:06:28 GMT

Re: Becoming more difficult by the hour

imastawka — Mon, 10 Nov 2014 09:15:05 GMT

Is that what I think it is? Cos that just got scared out of me

Re: Becoming more difficult by the hour

cq_tech — Mon, 10 Nov 2014 12:30:35 GMT

I was hoping it was a chocolate soft-serve ice-cream, but I suspect it's actually Mr Happy.