topic Re: Unable to respond to messages in Selling

Unable to respond to messages

barbiesitter — Thu, 30 Oct 2014 11:41:48 GMT

Hi, wondering if anyone else has had this problem..

For the last 5 days I have been unable to respond to messages left to me by buyers and prospective buyers. When I click the Respond link either directly on the items selling page or on the message page, I get the normal page to respond but am unable to place my cursor in the text entry field - it won't accept it.

Hope someone can help, ebay suggested I delete cookies and cache - have done that to no avail.

cheers

Re: Unable to respond to messages

thecatspjs — Thu, 30 Oct 2014 11:48:12 GMT

Sounds like a browser issue.

Try a different browser.

My preference for eBay is firefox, others prefer Google Chrome.

If you need assistance re downloading and using these, or the problem is actually occuring via selling on eBay via your mobile, provide a few more details of what set up you have and more detailed assistance can be provided by boardies.

Re: Unable to respond to messages

amber-eyed-girl — Thu, 30 Oct 2014 12:07:50 GMT

Try what Cats said, when clearing cookies and cache does not work, it can be either an eBay maintenance issue that rights itself, or a specific browser problem. Both Firefox and Chrome are better at handling eBay quirks smoothly than IE. eBay has decided not to run at all on old versions of any browser, so make sure that your browser is up to date, too.

If you are using the mobile app, that is fraught with problems and it's best to do as much as possible on a PC or use the browser on a mobile. Select the full or classic view in the browser for best results on a mobile device.

Re: Unable to respond to messages

barbiesitter — Thu, 30 Oct 2014 21:20:03 GMT

Thank you both for your help. If I swap over to firefox it does resolve the issue. Cheers

Re: Unable to respond to messages

yicker2 — Tue, 11 Nov 2014 02:15:31 GMT

Did u ever solve this problem ? as I now have the same problem.

thanks

Re: Unable to respond to messages

onekiwi0 — Tue, 11 Nov 2014 04:25:50 GMT

i;'ve had this problem on my desktop for over a week. I've tried clearing cookies cache and am using google chrome.

in a previous thread someone said stop usng ebay compatibility mode icon next to the refresh icon, however I have no toolbar...and cannot see in the pull down menu where to install back the toolbar.. so thats not an option for me

I am stumped. in the end I answered on my iphone 4....typing replies with 1 finger is a lot slowerand inefficient

can anyone else help please?! i doubt its an ebay glitch...more like them phasing out earlier releases...

Re: Unable to respond to messages

lynne8221 — Tue, 11 Nov 2014 11:06:44 GMT

Had the same problem in IE. If you go into Tools & remove Ebay from your Compatibility View it fixes the problem instantly. Hope this helps.

Re: Unable to respond to messages

barbiesitter — Tue, 11 Nov 2014 21:48:52 GMT

MANY THANKS for your help. I was having to get out of IE and go into firefox every time i needed to answer a question from a buyer. So I tried removing Ebay from Compatibility mode and its now allowing me to respond to messages. Looks like this has solved the problem and I can stay in IE. Cheers