topic Re: new "return request" is supporting scammers !! in Selling

new "return request" is supporting scammers !!

ordervania — Thu, 20 Nov 2014 04:03:58 GMT

Sold a dress to UK, then buyer opened a "return request" on ebay, says its quality is no good.

You have all seen the dreadful "return request" right? New stuff ebay came up to screw sellers.

We have been selling dresses for years, from what she said we know she's most likely a scammer; 99% of our customs loved our design and the quality.

We were still very polite to her, and finally made a agreement that we will refund half the amount and she can still keep the dress.

Then guess what, before we can issue 50% refund to her, we got a notice says "buyer has contacted ebay support".

And, just ONE mintute later, another notice arrived says "we have made a decision blah blah blah.... close this case at buyer's favor".

She got fully refunded.

Well~~~ I wasn't too **bleep** off to be honest, somehow I saw this one coming.

Before when buyer opens a case, you can find it in resolution centre, you can send message in it, you can add tracking in it, and you can check its status.

Now, this new "Return request", keeps every one in dark, you cannot see any details about the case.

AND, notice this, THEY ONLY TOOK ONE MINUTE TO MAKE DECISION, obviously there was no human interference, our fate is the hand of a dead machine.

When can ebay stop supporting scammers?

Didn't they have a new CEO now?

I still don't see any changes!! Why are they still screwing sellers, even harder than before??

Go to your purchase history, you can see that ebay is even promoting buyers to return item, by placing the "Return Item" link at the top and highlighted, instead of the "Leave Feedback" link.

I don't understand why....I can't understand why.

Re: new "return request" is supporting scammers !!

i-love-my-sheep — Wed, 19 Nov 2014 01:42:45 GMT

I would be ringing PayPal and tell them that a refund has been issued automatically and that the item has not been returned. As far as I'm aware, the item has to be returned before the buyer is refunded.

Re: new "return request" is supporting scammers !!

digital*ghost — Wed, 19 Nov 2014 02:08:37 GMT

If anyone wants to get a decent idea of what buyers in the UK expect from online sellers, I would suggest taking a good long read of the Distance Selling Regulations - I understand that the decision here doesn't seem fair, but it might at least provide some eye-opening insight.

Re: new "return request" is supporting scammers !!

ordervania — Wed, 19 Nov 2014 02:45:07 GMT

News Flash!

ANOTHER SCAMMER.

Open 3 "return requests" on ebay at the same time, reason being " I don't want them any more ".

She has owned those dresses for over a month.

HAHAHAHA........ I think I am about to go crazy.....

HAHAHA... need a psychiatrist soon.

Re: new "return request" is supporting scammers !!

digital*ghost — Wed, 19 Nov 2014 02:53:05 GMT

@ordervania wrote:
News Flash!

ANOTHER SCAMMER.

Open 3 "return requests" on ebay at the same time, reason being " I don't want them any more ".

This is a change of mind reason (buyer remorse). If you don't offer change of mind returns, or the buyer is outside of your terms for returns (eg past the time allowed, dresses have been worn etc), you do not have to accept these requests.

Re: new "return request" is supporting scammers !!

ordervania — Wed, 19 Nov 2014 03:00:23 GMT

Thanks, I put 14 days return in my listings, now it's way over 14 days.

I will give ebay a call now, hope to GOD that someone sensible will answer the call.

Re: new "return request" is supporting scammers !!

garfield_53 — Wed, 19 Nov 2014 03:53:17 GMT

I have found Red Wine at Night Sellers Delight......

Helps deaden the pain a little and cheaper than a Psych.

The last two weeks have been hell.

My finger has hovered over end all listings quite a few times this week.

But I am still here ..... I am the Defect Queen .....

Re: new "return request" is supporting scammers !!

ordervania — Wed, 19 Nov 2014 04:03:04 GMT

I called, 3 return requests were closed instantly.

They even gave me compensation for the UK case as well, says it was a system mistake.

So, I am happy, for now at least.

Really hope such drama doesn't happen again....

Re: new "return request" is supporting scammers !!

roseworthy11 — Wed, 19 Nov 2014 04:29:53 GMT

thank you so much for sharing what happened in the end - that the 3 return requests were instantly closed. Many sellers are feeling very frightened about what is going on - thank you for giving a glimmer of hope!

Re: new "return request" is supporting scammers !!

springyzone — Wed, 19 Nov 2014 06:03:22 GMT

Well done.

I am a buyer but even so, I find it outrageous that someone can buy an item of clothing, keep it a month and expect to return it.

Just who do they think they are?

I doubt I could get away with that in many real shops here, and if i tried even for an exchange, they would be checking all tags were attached and the item had not been worn.

It is a totally different situation if an item is faulty of course, but change of mind is just too bad.

I can't see why sellers have to offer a return at all. If you buy on the internet, without trying things on, it is a risk you take.

Re: new "return request" is supporting scammers !!

i-love-my-sheep — Wed, 19 Nov 2014 06:24:12 GMT

@ordervania wrote:
I called, 3 return requests were closed instantly.

They even gave me compensation for the UK case as well, says it was a system mistake.

So, I am happy, for now at least.

Really hope such drama doesn't happen again....

That really is great news. Hopefully it should ease the minds of some of the clothing sellers, who I know are terrified of this very thing happening. I'd say your buyer bought them for an event, wore them and is one of those people who wouldn't be seen dead in the same outfit twice. You have to wonder how many other clothing sellers have given into her demands, not realising that she really doesn't have a leg to stand on.

Shame this thread can't be pinned.

Re: new "return request" is supporting scammers !!

cq_tech — Wed, 19 Nov 2014 08:59:22 GMT

Whilst it can't be pinned, it can certainly be saved and printed at a later date if you wish. Grab yourself the browser add-on called Nimbus Screenshot as it allows you to save entire threads for posterity in one printable or viewable file at a single keystroke. Alternatively you can save just one page or even a selected part of the screen if you prefer. It is without a doubt the most useful and valuable add-on I have ever installed.

Re: new "return request" is supporting scammers !!

kane1417 — Wed, 19 Nov 2014 09:47:22 GMT

If Ebay are going to fully refund her, take it to Pay-pal and ask for a decision to be made, the item has not even been returned to you.If the buyer cannot provide Pay-pal with a tracking number for return of your goods, they may rule in your favour.Your buyer is seriously taking the Micky, they not only have your quality item in hand, but also their money refunded in full.I might do all my Xmas shopping on ebay this year, sounds like a plan, keep the goods and get my money back, thank you ebay !

I have had to reduce significantly, the amount of items I list on overseas ebay sites the last 6 months.It is just not worth the hassle and grief that these new rules and policys are creating.Could be time for my own web site I think !!

Re: new "return request" is supporting scammers !!

ozsse — Thu, 20 Nov 2014 02:52:17 GMT

that's exactly what happened to me today. And yes ebay is trying every way to encourage buyers to return or report a problem no matter how small it is.

http://community.ebay.com.au/t5/Selling/Outrageous-ebat-s-new-return-policy-and-insane-sale-cancellation/m-p/1624667#M83280

Re: new "return request" is supporting scammers !!

pancaket52 — Thu, 20 Nov 2014 07:46:26 GMT

Just happened to me. Received an email from ebay saying a buyer wished to return an item SNAD and to contact the buyer to sort it out. Their message also said that the item needed to be returned before a refund would be given.

I was given 4 options to choose from and chose Contact Buyer.

The item was damaged - I missed it ( a slight tear under the zip) No Excuses!!!- my bad - would have refunded immediately had the buyer contacted me.

I contacted the Buyer saying I was very disappointed that she had contacted ebay before contacting me, given that she is also a Seller, and should know about the defect system.( I know - wait before responding.) I shouldn't have written the message the way I did and apologised for it in a later message.

She was very apologetic (genuine buyer) and didn't know anything about the defect system.

Anyway, when I explained where to find the information she was very apologetic that she had caused me a possible defect and wanted to know how she could get ebay to reverse it. She also said that she would pay the return postage after I said I would reimburse that on receipt of item.

I know - I brought this upon myself!! As if the ebay rules aren't enough.LOL

We will wait and see.

Re: new "return request" is supporting scammers !!

itisabeautifulday — Mon, 24 Nov 2014 23:00:45 GMT

Ugh - I am in a similar situation, I have a buyer who says product is off. I know its not,my guess is she thought it was another product altogether. Anyways. I have a return request and am confused. On one bit it says wait till you get it sent back - should have had it but perhaps its delayed -who knows. I ask for a tracking number and she has not got one (it was a parcel) The number of emails -right from day one -is unreal -and they are rude -but hay ho I can cope with that .

I just need to know -to wait till I get it back to do a refund ? Or what? and also do I need to refund ? postage etc?

what happens if I dont get it back?

Paypal, I take it they have nothing to do with these disputes anymore? Is it all just done by ebay and are they just going to refund her themselves and I have no say? Just confused as to how it is all done !

What a silly system !

Re: new "return request" is supporting scammers !!

i-love-my-sheep — Tue, 25 Nov 2014 06:28:23 GMT

Wait until you get it back before refunding, otherwise if it's not been sent yet, it will never be sent.