topic Re: Can't get address to change? in Selling

Can't get address to change?

thecuriosityshoptas — Thu, 15 Sep 2011 01:27:10 GMT

On the items i sell it says the Location is Hobart, Tasmania. I am no longer in Hobart, Tasmania. I have changed this so many times, I even changed it on the Clothing i am selling before i listed and i saw the location as "Nsw" when i listed 4 days ago but i just got someone asking for local pick-up, and i checked again, and its back to Hobart, Tasmania.

:_| What am i doing wrong LOL.

Re: Can't get address to change?

nouveau_retro — Thu, 15 Sep 2011 02:24:57 GMT

You won't be able to revise the 2 items with < 12 hrs to go.
With the other two, go to your ebay active selling items. Where it says 'more actions' left click and select revise. Scroll down your item page and click on the link to 'change location'.

Re: Can't get address to change?

thecuriosityshoptas — Thu, 15 Sep 2011 02:30:24 GMT

I havent revised. I put my address is when i listed the item for the first time, I moved 4 months and have been trying to get that address to say NSW but it goes back to Tasmania, so i just left it.
But i just wondered why, Could it be i use google chrome someone else had this problem and said it was google chrome. ?:|

Re: Can't get address to change?

nouveau_retro — Thu, 15 Sep 2011 02:42:53 GMT

Changing addess in your personal detils does not change item location- you have to revise item listings. I think it may be an option in bulk editor, though not 100% sure. There's only a few items so it should be be fairly quick.

Re: Can't get address to change?

thecuriosityshoptas — Thu, 15 Sep 2011 03:09:42 GMT

when i am selling an item, Under postage, it says item Location, and i change this address, and then for me, it says NSW but for others it says Hobart.
I can see it says Hobart now but i am 100% sure i changed them to NSW on my 55th attempt to change it

Re: Can't get address to change?

the3coopers — Thu, 15 Sep 2011 05:18:11 GMT

As you have found, the Item Location is part of the LISTING. It can be different for every listing if you want.

If you are using templates or relisting old listings, then whatever Item Location is in THAT is what will carry forward into the new one.

All your four current listings show Hobart to me.

Re: Can't get address to change?

zastera3 — Sun, 15 Jul 2012 11:09:37 GMT

had the same problem, driving me nuts - it cost me a fair bit on the auction of my boat , as people can do specific postcode searches for your item. The adress just wouldnt bloody change. Anyway its nothing to do with google chrome its to do with ebay. I have spent the last hour and a half on the live (nearly dead its so slow) chat. There is a coding error. Tech team is working to resolve it. Fortunately for me i had written on my ad halfway through the auction that i couldnt change the adress. Ebay is adamant that this is a problem that has only just happened. But my auction was 6 weeks ago, and i tried to list another item tonight with the same hassle. Anyway due to the adverse effect this has on an auction ebay was good enough to refund my $55 in fees. My advice is go through the process with the live chat, it takes a looooong time, but then they were great:)

Re: Can't get address to change?

davewil1964 — Sun, 15 Jul 2012 14:53:31 GMT

Your ad was six weeks ago. This thread was nearly a year ago. Rather than spending your time dragging up old threads, just start one of your own.

Re: Can't get address to change?

***super_nova*** — Sun, 15 Jul 2012 23:14:14 GMT

I have found out that all sort details keep reverting to something I have done before. For instance international postage, which I do not want to offer on several things I have listed in this moment, but every time I went to revise, it also changed to offer international post. And item location has done that to me few time too. Just to make sure I put in my TOS in payment options ...... and cash payment on pick up from X is also welcome. That way should the gremlins do something to the item location I at least have that in there.

Re: Can't get address to change?

tula35 — Fri, 08 Apr 2016 08:55:26 GMT

2016 now and I'm having the same problem. I have changed all my addresses but when I list an item it still has my old suburb, but with the new postcode which doesn't match. Unfortunately there is no way of changing the item location, which makes it confusing for buyers. Why hasn't eBay fixed this???!!!

Re: Can't get address to change?

davewil1964 — Fri, 08 Apr 2016 11:25:08 GMT

Why not start a new thread?

The posts in this one obviously haven't worked for you, so it is a pointless exercise dragging it out of the depths.

Unless, of course, you haven't tried any of the solutions.

Re: Can't get address to change?

chris_random — Thu, 11 Aug 2016 05:11:52 GMT

The listing inserts the LAST LOCATION you attempted to sell from.

To change your location, you have to end your listing, and re-insert the ad.

Nifty huh? *Sigh*

Re: Can't get address to change?

davewil1964 — Thu, 11 Aug 2016 08:13:50 GMT

I don't move.

And it doesn't make the thread any more recent.

Re: Can't get address to change?

digital*ghost — Thu, 11 Aug 2016 09:11:04 GMT

With apologies to those irked by the zombie threads....

Item location is, for the most part, listing / item specific, because some sellers have warehouses all over the country, some have local stock as well as drop ship etc etc etc, so a global "seller location" isn't the same as "item location", although, yes, the info can be pulled from other addresses, previous listings and so forth, if the info isn't changed or updated elsewhere... in saying that, eBay doesn't always get it right, and sometimes will display an incorrect suburb based on the postcode, since they don't seem to understand that several suburbs can share the same PC (also, check all of your addresses listed under your account. Your primary / registered address is one thing, but eBay allows you to input several other addresses, including a pick-up address, return address, separate postage address etc, and I'm pretty sure they will use the pick up or return address if the primary registered address is different - my item location is where my return address is located, which is a PO box in a different suburb to my residence).

Anyway....

Here's where to change the item location on an individual listing (located after all of the postage options):

Re: Can't get address to change?

kole-jack — Sun, 15 Mar 2020 22:51:43 GMT

Have you spoken to an Ebay customer support officer? Maybe a gliche from their end?

Re: Zombie thread

go-tazz — Sun, 15 Mar 2020 23:22:55 GMT

@kole-jack wrote:
Have you spoken to an Ebay customer support officer? Maybe a gliche from their end?

Please look at the Re: at the top as you would see that you replied to a thread and person that posted on"

Can't get address to change?

on ‎15-09-2011 11:27 AM

So any problem from over 8 years ago would/could be very different to one that was posted recently.

They are called zombie threads as they keep coming back due to new posters not looking at the dates.

So please in future look at the dates before replying so that an old thread isn't resurrected.