topic Re: Cancelling Transactions No LOnger Works?? in Selling

Cancelling Transactions No LOnger Works??

character_parties_aus — Wed, 03 Dec 2014 19:59:43 GMT

A buyer bought too many of an item that qualified for combined freight and after combined invoice was sent messaged me asking to cancel two items. So the requests were sent with the reason code of buyer changed mind. Buyer has claimed they have cancelled them the items are still present in the awaiting payment section ( used to disappear after they were cancelled) but showing as cancelled but still appear in a combined invoice and I cant manually remove them?! ANy ideas other than talking to the customer service minions?

Re: Cancelling Transactions No LOnger Works??

harley_babes_hoard — Wed, 03 Dec 2014 20:18:56 GMT

I was able to just delete mine the other day. Something must have changed.

If you didn't get a cancelled notice email then I doubt your buyer has agreed to them

Re: Cancelling Transactions No LOnger Works??

aunty_vera — Wed, 03 Dec 2014 20:39:42 GMT

Wow, was just going to post something along the same lines.

Here is MY problem......

I opened a case against a buyer who did not pay (2 weeks).

Buyer then apologised and requested a paypal invoice as she was having troubles paying through ebay (shock!)

Invoice paid, buyer paid, item sent. All good.

SO - I cancel the dispute.

Or so I thought.

Case is still open in dispute centre and only option that comes up under 'take action' is ' receive fee credit'. What happened to the ' the buyer and I have agreed' option?? If I choose the receive credit option then the case will close but in my favour and my buyer will receive a strike against her!

And ideas??

Re: Cancelling Transactions No LOnger Works??

horizon1907 — Wed, 03 Dec 2014 21:13:09 GMT

Vera, there was a post on here a couple of days back regarding the same thing and the seller was awarded a defect. ( for doing the right thing 😞 ) I would call ebay about it and let them know, so it is documented. It seems sad that it has come down to this. Your dinged for doing the right thing. 😞

Re: Cancelling Transactions No LOnger Works??

harley_babes_hoard — Wed, 03 Dec 2014 21:20:02 GMT

if the buyer has paid now what is it showing in your sold folder is it showing as waiting for payment or paid for.

Re: Cancelling Transactions No LOnger Works??

harley_babes_hoard — Wed, 03 Dec 2014 21:22:09 GMT

I'm guessing here that vera yours is a non payment dispute in which case you should be able to mark the item as paid for and it will close.

Re: Cancelling Transactions No LOnger Works??

character_parties_aus — Wed, 03 Dec 2014 21:59:22 GMT

After attempting to speak to the unhelpful minions who were as much use as a crate of empty beer bottles I simply archived the items and then I could combine. What I dont understand is how a process that used to work fine is now broken completely.

Wasted 15 - 20 minutes of my time.

Where do I send my labour invoice donkeybay?

Re: Cancelling Transactions No LOnger Works??

harley_babes_hoard — Wed, 03 Dec 2014 22:09:53 GMT

I know I had a drama with cancelling last week (buyer requested). Stupid ebay sent the buyer a message saying did you receive a refund but the thing is the buyer hadn't even paid. So the buyer didn't know what to press and ended up paying I then has to refund just so he could tick yes he received a refund. STOOPID

Re: Cancelling Transactions No LOnger Works??

twyngwyn — Wed, 03 Dec 2014 22:30:40 GMT

Had the same thing yesterday.....I ended up sending individual invoices, but only 1 item with postage fee...& now I've got a defect for the cancelled transaction (requested by buyer) that I will have to sort out AGAIN...getting very tiring

Re: Cancelling Transactions No LOnger Works??

sueken4812 — Wed, 03 Dec 2014 22:37:36 GMT

I had one the other day.

The cancelled ones were still appearing in the invoice.

I clicked the box next to the unwanted ones (that removed the tick mark) and clicked recalculate.

The invoice amount changed to the correct amount, even though the unwanted ones were still listed.

I sent her the revised invoice, and she paid.

Re: Cancelling Transactions No LOnger Works??

harley_babes_hoard — Thu, 04 Dec 2014 00:03:31 GMT

in future If someone wants to cancel I'm opening a non payment dispute telling them to ignore the reminders to pay telling them it will close in 4 days so I can get my fees back. it's much easier.

If ebay can't provide a simple solution then I can't be stoofed. having items tied up in the cancellation process for 10 days now if a buyer fails to answer the cancellation is just not on either.

Re: Cancelling Transactions No LOnger Works??

character_parties_aus — Thu, 04 Dec 2014 00:41:16 GMT

I've got some idiot buyer who has opened 4 INR cases against me and the stuff is sat at the post office waiting for her to pick it up. No message or anything and the tracking is on eBay. So I now have 4 defects as as result of that. The assumption that the seller is immediatley guilty unless proven innocent with no evidence required and the buyer is innocent unless 15 phone calls and various e-mails are made to prove guilt is frankly BS, time consuming and I am very very close to giving eBay the finger as my website sales are more than enough to sustain me. The only thing I am not sure of is how many website sales I get as a result of buyers who look on here then see its cheaper on my site by googling. Even if its all closed down no doubt I will get 4 negs for slow post - hardly my fault!

There are far more scamming buyers than scamming sellers from what I have seen and can see.

Re: Cancelling Transactions No LOnger Works??

character_parties_aus — Thu, 04 Dec 2014 00:59:27 GMT

Amazing I just range ebay and they have closed all 4 cases in my favour and are removing the defects. first call. wonders never cease.

Re: Cancelling Transactions No LOnger Works??

aunty_vera — Thu, 04 Dec 2014 01:52:31 GMT

Hi Harley

Yes, it's a payment dispute. I have marked as paid but that didn't close it. I had thought that this would automatically close it as you suggested, but no. Something is very very broken.

Re: Cancelling Transactions No LOnger Works??

kidsthings3145 — Thu, 04 Dec 2014 02:03:43 GMT

Similar issue.

Sent item, tracking numbers etc, Aust Post state delivered but client states she has not received.

I get a strike as she has lodged not received with ebay.

Get a strike while the dispute is still open!

Proof of shipment given, Aust Post state delivered!

Still talking to her.

Maybe she should check at her local PO.

What am I ment to do?

New system is a little bit "stupid".

Re: Cancelling Transactions No LOnger Works??

aunty_vera — Thu, 04 Dec 2014 02:26:10 GMT

Ok, so here's the thing....after talking to an actually helpful CS person when you click on that 'take action - receive fee credit' link it opens another page AND if you have marked item as paid, it then says 'item has been paid - cancel the dispute' so all good with mine.

Here's another fun tidbit - had a customer buy 17 items.... then decide to purchase them on my website instead so cancelled these, and she agreed to the cancellation at her end. All transactions coming up as cancelled in resolution centre but no green tick of fvf refund on my selling page. New system I am told is those refunded fees don't show until your monthly invoice is released. They are there as credits on my invoice but not showing on seller page. Why???

Ebay CS told me there are still many problems with the new dispute system and this is just one of many

Ah well.....I guess it wasn't broke so SOMEONE had to go and "fix it"

Re: Cancelling Transactions No LOnger Works??

character_parties_aus — Thu, 04 Dec 2014 02:44:47 GMT

My problem buyer called me up and ended up ordering directly from my website as she was so fed up with eBay and spent twice as much. Onya eBay!

Another victory for the little person

Re: Cancelling Transactions No LOnger Works??

harley_babes_hoard — Thu, 04 Dec 2014 03:02:20 GMT

@aunty_vera wrote:
Hi Harley

Yes, it's a payment dispute. I have marked as paid but that didn't close it. I had thought that this would automatically close it as you suggested, but no. Something is very very broken.

yes it should close. I agree the whole site is getting to hard. nothing works as it should.

Re: Cancelling Transactions No LOnger Works??

aunty_vera — Thu, 04 Dec 2014 03:20:51 GMT

Yep. In so many years on ebay I've never had to call CS.

Until last 2 days - 2 calls in 2 days. *sigh* to fix things that should be happening automatically.