topic Re: What the... in Selling

What the...

van_werkhoven — Wed, 03 Dec 2014 21:29:58 GMT

I sold a business shirt. A white business shirt.

I've just gotten a message complaining that the shirt is the wrong SHADE of white! Her idea of white is the crisp white, the one with a slight blue tint. The shirt was flat white (she is calling it cream).

Am I really supposed to just refund money because she wanted a different shade of white?

This is the second one this week that, as far as I can tell, is angling for a partial refund/discount. This is getting ridiculous.

Re: What the...

horizon1907 — Wed, 03 Dec 2014 21:34:47 GMT

OMG. Could she Bleach it ? Sorry for my attempt at humour. That really is just nonsense. What is her FB like ? Ridiculously picky I bet. 😞

Re: What the...

van_werkhoven — Wed, 03 Dec 2014 21:49:02 GMT

Actually her feedback is suprisingly good. The only neg she has left was legitimate. That doesn't nececarily mean she isn't a whiner though, she hasn't left me feedback yet either, so she might be one who doesn't leave feedback for items she gets picky about at all.

After the lady with the single pulled thread, and the idea that the BABY dress was supposed to come with a belt, earlier this week I am rather unamused. It's not like I am selling $40 shirts here! But actually, I half expect not to even get a response, since the baby dress buyer is yet to respond (I think she was hoping for full refund without return due to the 'damage' so my partial refund offer, and insistence it is returned if she wants a full refund, has thrown her off)

But honestly, if you want a specific shade of ANY colour, ask the seller BEFORE purchase! How many times do buyers need to be told photos are not colour accurate (though, my camera tends towards slight red tint, so there's no way the shirt is more creamy than the picture in this case anyway)

Re: What the...

treasuress.4207 — Wed, 03 Dec 2014 22:01:12 GMT

Here I go relying on people to have common sense again, but

wouldn't you think, that if you were so picky about different shades of white (for goodness sake), you would inquire about it PRIOR to buying/bidding?

Re: What the...

4green2000 — Wed, 03 Dec 2014 22:01:40 GMT

Tell her to get a new pair of glasses from her optometrist NOT ebay as they clearly aint working.

Maybe even a new monitor which are on special at the moment at officeworks.

Re: What the...

aps1080 — Wed, 03 Dec 2014 22:11:31 GMT

Tell her that White it is natural colour is that colour and above that is a different shade of white.

Just look at Bulb temperatures, 5000k being neutral.

Was the photo representative of the item ?

Re: What the...

2106greencat — Wed, 03 Dec 2014 22:29:21 GMT

Just checked out your listings, couldn't find a mens shirt to see what price the buyer paid, but going by the other listings it would have been very reasonable and your postage costs are very fair.

So all this carp is about an item that cost the buyer, what $20 ?

Seriously, I don't know how you guys sell here at all anymore, a nob like this would have me screaming!!

Kudos to you OP for sticking with it.

Re: What the...

davidc4430 — Wed, 03 Dec 2014 22:29:53 GMT

why would anyone with more than 1 braincell be buying clothing online if there was nessesity for accurate colours of said clothing? me thinks buyer with brain malfunction here.

Re: What the...

harley_babes_hoard — Wed, 03 Dec 2014 22:35:08 GMT

looking for a freebie

Re: What the...

van_werkhoven — Wed, 03 Dec 2014 22:39:44 GMT

@2106greencat wrote:
Just checked out your listings, couldn't find a mens shirt to see what price the buyer paid, but going by the other listings it would have been very reasonable and your postage costs are very fair.

So all this carp is about an item that cost the buyer, what $20 ?

Seriously, I don't know how you guys sell here at all anymore, a nob like this would have me screaming!!

Kudos to you OP for sticking with it.

Item number was 291300368019

$8 item (less than my other shirts since it's easy to find white shirts, there's nothing special about a white business shirt) and $8 postage. $16 all up.

The good buyers outweigh the bad, but boy I've had a few bad ones this week! Just hoping neither of them feedback me until after the 20th, as I will be getting top rated seller status back this month I think if I don't get another defect in the meantime. As much as ebay frustrates me, husband got unfairly fired after being diagnosed with a chronic condition, so my ebay hobby for a bit of spending money has suddenly turned into our only income other than centerlink while he deals with medical issues. So, that is how I sell here lol.

And,yes to the previous poster who said, if you need a specific shade of colour why on earth are you shopping online!

Re: What the...

aps1080 — Wed, 03 Dec 2014 22:45:25 GMT

The funny thing is, you have the shirt hanging up against what I would call a Cream wall / background !!!

To me, that shirt looks White as I would expect a white shirt to look.

Oh, by the way, I think your iron needs replacing or did your maid go on strike

(Alternatively, have you tried putting some water in it, setting it to steam and turning it on ! LOL)

Re: What the...

bakeandfry — Wed, 03 Dec 2014 22:46:15 GMT

Agree with you Greencat, i dont know how any one is willing to sell anymore, just before the new rules came in i decided not to sell, and did a post on the selling board, the thing that put the icing on the cake was the post got moved to the spring seller thing board.

I thought "suss"

Re: What the...

van_werkhoven — Wed, 03 Dec 2014 22:51:01 GMT

Email sent:

"I'm sorry the shade of white was not what you were after. It sounds like you were looking for crisp white, which is actually made by giving it a very slight blue tint, while the shirt I sent, I believe, was flat white. Photos should never be considered colour accurate due to the different colour settings of different monitors. It might be worth nothing, in future, if you are looking for a specific shade of colour that it is worth asking the seller for more information before purchase. Any colour description can take in a wide variety of shades within a single term. However, I will take your feedback under advisement, and begin differentiating between crisp white and flat white in my men's shirts listings.

What can I do to help resolve this issue?"

-----------

What I will probably do is what I have taken to doing for buyers looking for freebies/discounts. I will offer to either refund 50% of the item cost (in this case $4) and they can keep it. That means I am not out any money, fees, item cost, etc are still covered, just less/no profit. Or I will offer full refund on return of item, but I am really hesitant to let anyone return things now, because they will tell ebay it was my fault and ebay will have me cop the return postage cost. So I am banking on the idea they actually want to keep the item, and will take a partial. It sucks and it's unfair, they're getting exactly what they want, a discount. I'd prefer to just say 'ok please return at your expense for full refund' with no partial offered, but with the new money back garuntee system, that relies on the buyer being honest enough to say they changed their mind, which they wont be. They'll say item not as described, and the postage cost will be put on my invoice automatically. Damn I hate ebay sometimes. In what world does it make sense for the seller to be out BOTH lots of postage based on a buyer being honest.

Re: What the...

cmcoins2000 — Wed, 03 Dec 2014 22:57:50 GMT

@van_werkhoven wrote:

I sold a business shirt. A white business shirt.

I've just gotten a message complaining that the shirt is the wrong SHADE of white! Her idea of white is the crisp white, the one with a slight blue tint. The shirt was flat white (she is calling it cream).

Am I really supposed to just refund money because she wanted a different shade of white?

This is the second one this week that, as far as I can tell, is angling for a partial refund/discount. This is getting ridiculous.

She was very obviously looking for :

'A whiter shade of pale'.

Re: What the...

zeroninetyone091 — Wed, 03 Dec 2014 23:03:12 GMT

Hi there,

You sold a white shirt.

Your buyer means Cool White ( Has a blue tinge) ( Also called natural white)

Warm White has a yellow tinge often called cream.

I think flat white refers to a coffee ( The one you drink not the colour.)

So if your shirt does not have a blue or yellow tinge then your description is correct.

I would advise the buyer of the difference in whites and because it had no tinge you did not decribe it as cool or warm white but straight white.

Good luck.

Re: What the...

van_werkhoven — Wed, 03 Dec 2014 23:01:53 GMT

@aps1080 wrote:

Oh, by the way, I think your iron needs replacing or did your maid go on strike
(Alternatively, have you tried putting some water in it, setting it to steam and turning it on ! LOL)

I wash, hang and fold but don't iron before selling, it might lose me a few sales due to creases in the photos but it saves me a LOT of time, and as a stay at home mum that makes a big difference for me. I don't think the number of extra sales would be worth the amount of extra time for me. I've made a few choices like that which I know will give fewer sales but will slash the time taken per item to list, and for me and my system and lifestyle, that's what works here. Right now, washing, photographing, sorting and listing I think it takes me about 10 minutes per item total. Ironing would raise that by, like, 50%, but I seriously doubt it would raise my sales by more than 10% or 20%. It works out better for me to list more items with lower salethrough rate than less items with slightly higher chance of selling.

Plus, I am actually legally blind, and the last time I ironed I misjudged the distance and placed it directly on my hand. I don't touch irons anymore, and no one wants to iron all my ebay listings for me!

Of somewhere around 500 items sold in the past 8 months since I began selling again, I have never once had a complaint about lack of ironing so it doesn't seem to be a big deal.

Re: What the...

aps1080 — Wed, 03 Dec 2014 23:05:55 GMT

Van

I was just joking, hence the sticky tongue out face !

Hope you didn't take offence.

It just happened to be topical as I went over to my GF's this morning to drive her and her son to the station and she got the ironing board out to iron his trousers but with everyone running late for the train, I ended up doing the ironing !!! LOL

Now don't get the wrong impression, I am not becoming a SNAG !

Re: What the...

robinsonmarineparts — Wed, 03 Dec 2014 23:22:15 GMT

You SNAG you.

Re: What the...

aps1080 — Wed, 03 Dec 2014 23:29:01 GMT

My mother will have a heart attack if she found out !

Re: What the...

treasuress.4207 — Wed, 03 Dec 2014 23:57:24 GMT

If I may offer my usual suggestion....