topic Re: 21 day funds hold policy in Selling

21 day funds hold policy

bentbitz-retrogaming — Fri, 05 Dec 2014 10:08:22 GMT

Can anyone find the actual listed policy for the 21 day holds?

I have contacted paypal several times in the last week and had them clear my funds yet everytime something sells Im back in the same loop.

So when did they ammend the terms and conditions and when did we agree to them?

Where is the policy on eBays website as according to their customer service team the policy doesn't exist online.

I have met all the requirements that I can see 25 sales over 90 days since first sale and over $250 in sales so I dont see how the can continue holding our funds.

Until the issue is resolved I'm considering removing all my listings from eBay as its getting beyond a joke ringing paypal everytime an item sells.

Re: 21 day funds hold policy

harley_babes_hoard — Fri, 05 Dec 2014 10:20:42 GMT

you are not alone unfortunately. There have been many threads about this. Not sure what the answer is. The policy was last updated the 18th November

https://www.paypal.com/au/webapps/mpp/security/sell-saferpayments click on the see terms link in the first paragraph it will take you to the policy

Re: 21 day funds hold policy

clarry100 — Fri, 05 Dec 2014 10:29:16 GMT

We opened a formal complaint with the FOS.

Within 48-hours they had released all our funds and sent us an email saying so and that it should not happen again.

Our paypal account is connected to more than one selling ID. One of them more than 10-years old without any kind of disputes opened against us at all. They were withholding funds against the newest selling ID which is under 90-days old.

It was based on these grounds that I asserted that they have no right to withhold our funds.

But they would not listent to reason over the phone first, only when the FOS got involved.

Re: 21 day funds hold policy

harley_babes_hoard — Fri, 05 Dec 2014 11:01:17 GMT

That's good to know Clarry. I have a new ID ready to go but I was hesitant to start using it because of this stoopid rule even though it has the same paypal account linked.

Surely if the FOS gets so many complaints they will have to do something, at least one can only hope so.

Re: 21 day funds hold policy

i-love-my-sheep — Fri, 05 Dec 2014 12:57:50 GMT

See the thread "OMG I nearly fell off my perch" for a copy of the email my mate got from PayPal. Lodging a complaint if you have a new account linked to an established linked account, using the same PayPal account WORKS! Sooner ot later they are going to get sick of the complaints.....not to mention the fines they get hit with each time we send one.

Re: 21 day funds hold policy

bentbitz-retrogaming — Sun, 07 Dec 2014 01:55:04 GMT

Paypal have been fantastic, they release the funds as soon as I call.

What is FOS?

I didnt think eBay could enforce this without listing to policy change on eBay website and notifing us when we log in that the policy has changed?

Re: 21 day funds hold policy

clarry100 — Sun, 07 Dec 2014 03:57:58 GMT

FOS = Financial Ombudsman Service

Re: 21 day funds hold policy

putney32 — Sun, 07 Dec 2014 10:22:28 GMT

@bentbitz-retrogaming wrote:
Paypal have been fantastic, they release the funds as soon as I call.

What is FOS?

I didnt think eBay could enforce this without listing to policy change on eBay website and notifing us when we log in that the policy has changed?

it is a paypal policy change and all paypal account holders were sent an email

Re: 21 day funds hold policy

i-love-my-sheep — Sun, 07 Dec 2014 10:33:38 GMT

@putney32 wrote:
it is a paypal policy change and all paypal account holders were sent an email

No they weren't. My mate knew nothing about it. First he knew about it was when his 12th sale had a message under it saying funds wouldn't be released until early December (9th from memory). He opened his new account before the 18th, so by rights, should have got an email if that's how they notified people.

Bentbit, I think it's a bit rough that you have to ring every time, especially when they specified the reasons that would get the funds released early. Sadly, you could do exactly what they say and you still have to ring to get the funds released. Why issue that statement saying uploading tracking numbers, marking as posted etc, etc if they're not going to do it without a phone call?

Re: 21 day funds hold policy

cq_tech — Sun, 07 Dec 2014 14:35:42 GMT

I haven't received anything from Paypal to let me know they've had a policy change either, not for several months. By the same token, my funds weren't put on hold and the entire balance has remained available for withdrawal if I'd required it.

Re: 21 day funds hold policy

grah_coo — Mon, 08 Dec 2014 05:12:32 GMT

From what paypal told me....''this is an ebay decision that makes sure people get their items prior to christmas,if the buyer can leave you a positive feedback we will release the funds'' **bleep**.ok so i will hold the item for 21 days,let the guy who bought it stand here for that long as it is collection only,or in future do buyers have to bring a fookin laptop or iphone,check my gear,leave a feedback and wait till paypal release the money.

think many of us are now looking to go to another sale site huh......

Re: 21 day funds hold policy

c_mount — Mon, 08 Dec 2014 09:11:29 GMT

This policy to hold funds is a disgrace. I don't know how anyone can think Paypal are brilliant. This must be illegal somehow? And how is one supposed to send items when funds to cover postage are locked away in Paypal high investment account? Utter gutter rubbish all in the name of "security".........................

Re: 21 day funds hold policy

in2fabric — Mon, 05 Jan 2015 06:59:52 GMT

I also have a 14 yr old paypal account and opened another ebay id which has both the same profiles eg names addresses bank details .

Paypal have been very good in releasing the funds but they seem to have instructions from Ebay not to do so. It seems however that if one uses a ebay postage label which resricts one to a satchel or box which is dearer that a padded bag then one can get one's funds in 3days. All my packages have been sent by registered trackable mail and but for paypal I would have not been able to post the items because of the tied up funds...go figure.

Ebay have or are in the processs of selling off Paypal and substituting their own buyer protection policy which seems like its going to be a nightmare for sellers

Re: 21 day funds hold policy

blackeye_au — Mon, 05 Jan 2015 07:53:04 GMT

I have just got of the phone from Paypal..............

It is NOT Paypal who are holding fund.....

It's e-bay .....

If you a new member with no account then your only way is with the

FINANCIAL SERVICE OMBUDSMAN...

put a claim in against e-bay.......

I will be calling e-bay till I get answers

will update ....

Re: 21 day funds hold policy

2106greencat — Mon, 05 Jan 2015 07:54:23 GMT

Don't waste a thread - continue it here

http://community.ebay.com.au/t5/Selling/21-DAY-HOLD-FINANCIAL-SERVICE-OMBUDSMAN-WANTS-TO-HEAR-FROM-YOU/td-p/1649917/jump-to/first-unread-message

Re: 21 day funds hold policy

blackeye_au — Mon, 05 Jan 2015 08:11:43 GMT

well that was a waste of time .....
you need to have over $250 in sale and 25 feedbacks
then the hold will be lifted.....
come from e-bay .....

Re: 21 day funds hold policy

2106greencat — Mon, 05 Jan 2015 08:20:26 GMT

Which is why I said to go to the thread that is currently contacting the FO -

http://community.ebay.com.au/t5/Selling/21-DAY-HOLD-FINANCIAL-SERVICE-OMBUDSMAN-WANTS-TO-HEAR-FROM-YOU/td-p/1649917/jump-to/first-unread-message

if you don't want to waste your time looking at it, then best you don't waste our time complaining.

Re: 21 day funds hold policy

mbselections00 — Thu, 21 May 2015 03:17:32 GMT

Thanks greencat - old thread I know, but another complaint just lodged for new ID ! Paypal won't consider I've had a blemish free account for over 5 years unless I link the new and old ID's, so maybe they'll consider what the FOS has to say