topic Re: defamatory buyer feedback in Selling

defamatory buyer feedback

jbhobby2009 — Fri, 12 Dec 2014 16:29:41 GMT

what can be done to challenge defamatory buyer feedback?

Re: defamatory buyer feedback

lyndal1838 — Fri, 12 Dec 2014 18:24:53 GMT

Nothing.

There is nothing in that feedback that would prompt ebay to remove it.

The buyer is entitled to state their opinion of the transaction and that is what they have done.

Re: defamatory buyer feedback

springyzone — Fri, 12 Dec 2014 21:25:43 GMT

If I were you, I wouldn't worry. You have given them a reply and the beauty of it all is the buyer's feedback is so generalised it means nothing.

No one reading it has any idea what on earth the problem was and your reply intimated the person had some vague complaint that was possibly rejected by ebay itself. Readers will believe that when they see how vague the feedback itself is.

Re: defamatory buyer feedback

2106greencat — Fri, 12 Dec 2014 22:07:59 GMT

Absolutely nothing in that feedback that could be considered defamation of character.

Buyer simply states how they feel regarding the transaction.

Your reply however could be removed should the buyer request it, you can not mention disputes or claims in feedback or response to fedback and you have inferred the buyer is a liar and a cheat - that is defamation.

Re: defamatory buyer feedback

ajarnjenny — Sat, 13 Dec 2014 00:52:17 GMT

I took the 'case' to mean a iphone case or the like.

Re: defamatory buyer feedback

dylan11235813 — Sat, 13 Dec 2014 03:09:25 GMT

going by that feedback you must be a really bad seller and I don't want to buy from you. Good luck trying to get it removed.

Re: defamatory buyer feedback

dylan11235813 — Sat, 13 Dec 2014 03:15:32 GMT

I wasn't being serious in my last post.

Re: defamatory buyer feedback

jbhobby2009 — Sat, 13 Dec 2014 08:08:55 GMT

a tablet case/cover identical to previous perfect sales!

Re: defamatory buyer feedback

jbhobby2009 — Sat, 13 Dec 2014 09:07:02 GMT

I had to state the truth in the only place I found. The buyer stated they had received a rude response without being specific. I, however was specific when I sent messages trying to find what the buyer was expecting. I specifically aked them if item received was different to advertised & no reply. I have a perfect record (before this suspicious defamatory comment). I have still not received a PRECISE explanation of what was wrong with the sale. That was the first negative feedback against me in 50 sales. What would a reasonable person assume from that FACT?

If one states “Have never been treated so poorly by a seller” without a reason & seller with perfect record refutes it, a reasonable person would normally be sympathetic to the seller. Furthermore, the feedback obviously implies that I treated them badly or poorly. This is the problem when people do not deal in facts. I have not revealed the entire contents of messages, but you somehow defend the one insulting my reputation. See a simple definition of defamation:

“1. (Law) law the injuring of a person's good name or reputation. “

I claim I did NOT treat anyone poorly.

I do not think it is FAIR for a web auction site to allow injurious descriptions of feelings rather than actual facts.

It is VERY WORRYSOME that someone with a perfect record can have his reputation besmirched by UNSUBSTASNTIATED comments.

You sprung into action so fast you must be an expert. Can you explain what the probable purpose of publishing UNSUBSTASNTIATED bad feedback could be? On a world wide site.

I, on the other hand, was merely defending my reputation.

I am very concerned about the attacks on honest members who point out the lack of protection for well intended honest sellers.

Re: defamatory buyer feedback

jbhobby2009 — Sat, 13 Dec 2014 09:23:12 GMT

Isn't truth a requisite in ebay?

I think it is a MAJOR problem if members can state ANY opinions.

Any ill intentioned person could make UNSUBSTASNTIATED claims about their enemies, much like in East Germany, the Soviet Union. Etc.

(Yes, I am upset at the treatment I have received, often, in an increasingly deteriorating society.)

Re: defamatory buyer feedback

jbhobby2009 — Sat, 13 Dec 2014 09:43:29 GMT

The inference was claimed by you. I am even avoiding those words now.

I regarded the feedback an outrageous defamation & replied in the reply box that appeared in front of my eyes in the web site. I am not an expert ebay user.

Am I the only one not allowed to express his opinion?

Below is a definition of poorly:

poorly - (`ill' is often used as a combining form) in a poor or improper or unsatisfactory manner; not well;

Are you trying to claim such a statement does NOT injure my reputation??

Re: defamatory buyer feedback

lyndal1838 — Sat, 13 Dec 2014 10:45:42 GMT

To be honest, your over-reaction the feedback has done you more harm than the actual feedback.

The feedback is so non specific as to be almost eligible for removal for not pertaining to the transaction but your heated defence of your "reputation" would make the reader (and probably ebay) think that the buyer does indeed have a reason for complaint.

Re: defamatory buyer feedback

jbhobby2009 — Sat, 13 Dec 2014 13:50:55 GMT

So my defence “would make the reader (and probably ebay) think that the buyer does indeed have a reason for complaint.”

That's precisely THE problem.

A trading web site needs to deal in facts, like contracts.

Do not make INCORRECT presumptions according to your feelings.

I asked a simple question. I did not expect biased ignorant thoughts & feelings!

I think there is a palpable absence of integrity on this web site!

Note, The fact that your bias makes me angry does not make buyer's claim right.

Re: defamatory buyer feedback

cherry*135 — Sat, 13 Dec 2014 14:02:31 GMT

The feedback the buyer left is the buyer's opinion which eBay most likely won't negate.

The option available to you was to leave a professional reply to their feedback to share your side of the story.

The buyer has 81 feedback, have they left any other sellers negs? or have they been satisfied with all of their previous transactions?

Re: defamatory buyer feedback

jbhobby2009 — Sat, 13 Dec 2014 14:16:31 GMT

Just in case you don't realise, Lyndal 1838, I am not selling anything to you --- I don't have to be “nice” to someone posting rude inferences about me.

Every message to my buyer was cordial & showed great patience. I even suggested (twice, I think) that if case/ cover didn't fit they could probably sell it for a profit.

Buyer did Not answer my precise questions!!

Do not make a judgement without all the information in front of you!

Re: defamatory buyer feedback

jbhobby2009 — Sat, 13 Dec 2014 14:27:56 GMT

Another, with wrong assumptions (am*3).

There was nowhere to leave my side of any story. That’s why asked in forum.

I have NOT checked their feedback history. It is irrelevant.

My messages show exemplary customer service. You have just decided to take side of other party because you seem to have a dislike for me & my post. This is evident by your contrarian post (without evidence).

This instant taking of sides is common in all areas of societies. That is how mobs function.

Re: defamatory buyer feedback

jbhobby2009 — Sat, 13 Dec 2014 14:32:32 GMT

to am*3,

I even include complimentary slips thanking my buyers. Do you?

Re: defamatory buyer feedback

2011.narelle — Sat, 13 Dec 2014 15:06:40 GMT

If your responses here are any indication of how you communicated to the buyer,then i do believe they did feel they were poorly treated by you.An aggressive overreaction on your part & unpleasant customer service.You can't bully everyone without it coming back to bite you along the line in negs or DSR.

eBay will not remove it as it is the buyer's opinion & i think they are entitled to it.

You may continue to prove the point by yelling at me since i don't agree with you

Posters here are not taking sides,they are giving an opinion that you might want to think about.

However i see that you are too obstinate to ever think that everyone else may be right or that you may be wrong.

I would annoy me no end to have to deal with you.

Re: defamatory buyer feedback

i-love-my-sheep — Sat, 13 Dec 2014 21:15:35 GMT

@jbhobby2009 wrote:
Another, with wrong assumptions (am*3).
There was nowhere to leave my side of any story. That’s why asked in forum.
I have NOT checked their feedback history. It is irrelevant.

My messages show exemplary customer service. You have just decided to take side of other party because you seem to have a dislike for me & my post. This is evident by your contrarian post (without evidence).
This instant taking of sides is common in all areas of societies. That is how mobs function.

A buyers feedback left for others is VERY relevant. It pays to ALWAYS check feedback left for others because it can give you an indication of who you are dealing with. There are plenty of serial neggers out there. You could jump through hoops for a buyer and they will still neg you because they can and because that's what blows their skirt up. They do it as a matter of course.

I have cancelled a few bids on my items because the buyer will be someone who leaves more red dots than anything else, or has a lot of feedback showing they are the worlds unlukiest buyer. I'm not risking my feedback by selling to someone that thinks they always have to have the upperhand and red dots or opens INR/SNAD just because they can.

Check your buyers feedback left for others. You might be surprised.

Re: defamatory buyer feedback

black*poppy — Sat, 13 Dec 2014 21:52:05 GMT

Do not make a judgement without all the information in front of you!

See, this is precisely the point.

People (including potential buyers) can only use the information they have in front of them.

So the buyer writes that comment which is a bit nasty and vague. Instead of writing a professional follow-up reply, something like "No communication from buyer prior 2 leaving fb, happy to help" or whatever, you leave a really aggressive comment that seems to reinforce it.

Bit of a shame.