topic Re: Posted before checkout complete in Selling

Posted before checkout complete

partytrekker01 — Fri, 19 Dec 2014 01:40:35 GMT

Just started selling seriously 2 weeks ago and although i have sold the odd item over the yrs i decided to go with PayPal to simplify things.

I'm very much a newbie and i've realized ive made a big newbie mistake.

I've sold a number of the same items and through all the excitement of seeing my phone pop up with sale i'd go and post it off.Concentrating on the buyer and not the completed sale.

So in short i have 2 buyers who have just received said items but are still yet to complete checkout.

I also have 1 buyer who has received the item but has cancelled payment.

I received the email below.

XXXXXXXXXXXXX has cancelled the unclaimed payment of $XX.XX AUD made with PayPal on 15 Dec 2014. For information about this cancelled payment, please contact XXXXXXXXXXXXXXXX.

How am I to claim anything on a 21 day freeze? If that’s how it works!

I’m just wondering how I should message them about payment?

Re: Posted before checkout complete

curraone — Fri, 19 Dec 2014 02:00:32 GMT

So do your sold sales show that the amount is unpaid?

And have you made your paypal "premium" so you can accept payments. I don't understand why "unclaimed"

Re: Posted before checkout complete

i-love-my-sheep — Fri, 19 Dec 2014 02:54:36 GMT

Unless your buyers are honest, it is unlikely you will receive payment for the items they have already received. You could try contacting them if they don't pay and see what they say. If they refuse to send payment, you could try opening an unpaid item dispute, which might force them into paying (or they get a strike against their account if they don't), but if they do pay, you risk getting a negative from them. Given the amount of money you are likely to lose on those sales, getting a negative would be worth it in my view because it's more than a few $$.

Sadly, in this day and age, you have to treat buyers as though they are all thieves. NEVER EVER send anything until you have received a cleared payment (although I think you know that now!). I know it's easy to get caught up in the moment, but at what cost to you? We're talking a couple of hundred bucks here.

To open an unpaid dispute, go to your sold section and to the right of the listing, click on more actions, then select resolve a problem. On the next screen, select that you sold an item and haven't been paid for it, then submit. That will open the case for you. If the buyer hasn't paid in exactly 4 days (clock hours, not days), go back into that section and select that they buyer hasn't paid and then you can close the case. The buyer gets a strike against their account and you get your eBay fees back. If the buyer gets 2 or more strikes, they can't buy from a lot of sellers who have blocks in place.

If you go back in to try and close the case and the no opetion isn't highlighted, check the top of that page and it will tell you the date and time you can close it. It may not get you your money, but it could stop the buyers from buying from a lot of people.

If they don't pay, I would also add them to your blocked buyer list. http://offer.ebay.com.au/ws/eBayISAPI.dll?BidderBlockLogin

If you don't already have them set up, set up other blocks to try and stop certain buyers from buying from you (serial pests that can cause you issues). Set the bocks to the extreme, so the unpaid strike block, set it to 2 in 12 months and so on. http://offer.ebay.com.au/ws/eBayISAPI.dll?BuyerBlockPreferences

I know that what has happened is your own fault, but I thought I'd help you out from potential future issues with buyers while I was here.

Re: Posted before checkout complete

thecatspjs — Fri, 19 Dec 2014 03:30:24 GMT

@i-love-my-sheep wrote:

Sadly, in this day and age, you have to treat buyers as though they are all thieves. NEVER EVER send anything until you have received a cleared payment (although I think you know that now!). I know it's easy to get caught up in the moment, but at what cost to you? We're talking a couple of hundred bucks here.

Managing risk is one thing, but I will never "treat buyers as though they are all thieves."

Can't even believe a seller would post such a thing on a public trading boards - outrageous and the worst type of selling attitude this is IMO.

And advising a newbie seller to take this approach .... outrageous.

Re: Posted before checkout complete

2106greencat — Fri, 19 Dec 2014 04:02:57 GMT

http://pages.ebay.com.au/sitemap.html

Please, read everything about buying and selling before you continue.........

also, make sure you have set up your selling account correctly - unclaimed usually means you have put incorrect email details for paypal or you are not set as premium

Re: Posted before checkout complete

2106greencat — Fri, 19 Dec 2014 04:10:48 GMT

I accidentally did something like this a long time ago.

A buyer sent payment via echeque and advised me she needed the item urgently etc etc. I had echeques previously with no problems so I stupidly sent it, payment was then reversed as there were obviously not the funds to cover it.

I contacted buyer after she had left feedback, and asked for payment expalining etc etc, no reply for 2 weeks.

So, while I am not so proud of myself now, I replied to the buyers feedback - Glad you love the item, I would love payment for it.

I had ayment in 2 days.

Re: Posted before checkout complete

elusiveeditions — Fri, 19 Dec 2014 04:27:01 GMT

I take your point catspjs, but I don't think i-love-my-sheep meant it quite like that.

It's a pretty solid principle that you don't mail items until you've received payment. The OP admits they made a serious newbie error there.

Whether it's BD, PP, cheque etc- it's reasonable to wait until the payment is received before sending. Now, some sellers differ in what 'received' means- eg, I take PP payments as received once they're completed in PP, whereas others might wait until they've transferred that to their bank account & can access it in cash/real life.

OP, you've no doubt learned a good lesson here... read up on your options as described on this thread (I couldn't do a better job of listing them), do your best to recover what you can and move on. You'll be a better seller for the experience 🙂

Re: Posted before checkout complete

character_parties_aus — Fri, 19 Dec 2014 04:37:39 GMT

PJ's whilst it's not right to treat buyers as thieves ( as most are not the vast vast majority) the way eBay have set them selves up means it is very often seller versus buyer and that is a mentality that has been fostered by eBay and eBay alone that is now translating into the minds of buyers and sellers alike. It's unfortunate but the comments above are another example of it. i can see how people come to the conclusion even if I do not agree with it.

Re: Posted before checkout complete

casbit33 — Fri, 19 Dec 2014 05:10:14 GMT

I don't think I-love-my-sheep meant that every buyer is a thief. I think it's more about what tempts everybody.

Lets say you are walking down the street and see a $50 note on the ground. The vast majority of people, honest or not, would pick it up and pocket it, all the time knowing that it belongs to someone else.

The same with receiving an item through the post that you haven't paid for. Personally i would still pay, but that's just me. Some others wouldn't.

Re: Posted before checkout complete

sprinklespowerpuff — Fri, 19 Dec 2014 05:16:56 GMT

Hardly the same analogy. You wouldn't know who the 50 bucks belonged to would you? In the case of buying on Ebay - I think one always knows who their seller is, lol.

Re: Posted before checkout complete

sprinklespowerpuff — Fri, 19 Dec 2014 05:41:00 GMT

By the way Sheep, one has to be extra careful what he/she espouses when one is posting with their selling ID. Methinks you might get a few less buyers. JMHO.

Re: Posted before checkout complete

partytrekker01 — Fri, 19 Dec 2014 06:03:32 GMT

Thanks alot guys i'll look into some of that.

i'm prapared to take a bit of a hit as a learning curve but still hope some of the buyers come through.

i'll look at the PayPal premium setup also.

Cheers everyone

Re: Posted before checkout complete

phorum_junkie* — Fri, 19 Dec 2014 07:29:04 GMT

I have never, and I hope never will, assumed that because a buyer says they have not received something or that an item is not as described that they are somehow trying to perpetrate a fraud. I truly believe that the vast majority of people are honest and will do the right thing, perhaps it is a self fulfilling attitude and so everything turns out right in the end as far as I am concerned.

Re: Posted before checkout complete

cq_tech — Fri, 19 Dec 2014 17:55:55 GMT

If, as I unfortunately suspect, your "buyers" turn out to be less than honest, I would wait until it was obvious that they had no intention of paying, then I'd send them rather stern sounding letters (registered to their home address would have more impact) telling them that unless you receive payment within 7 days, you will have no option but to report them to the police with a view to having them prosecuted for obtaining goods by deception.

If you're really lucky, that may frighten them into paying up, but if not, I'd report them to the on-line fraud squad (ACORN) or if they're in your state, to your local police station where they may or may not take the matter further. I'd certainly be making an effort to recover my funds though and wouldn't just write them off as a bad mistake.

As far as feedback is concerned, I wouldn't be leaving any until I was certain that they had no intention of paying, and then I strongly suggest you come back here where we can give you some appropriate comments to leave which may ultimately shame them into paying.

Re: Posted before checkout complete

aps1080 — Fri, 19 Dec 2014 18:08:04 GMT

sprinkles

By the way Sheep, one has to be extra careful what he/she espouses when one is posting with their selling ID. Methinks you might get a few less buyers. JMHO

You really think that posting on one forum board is going to affect his sales of a very specialist product ?

This thread as of now has had 362 views, a fair few of which would be posters who came back to look at replies.

Re: Posted before checkout complete

i-love-my-sheep — Sat, 20 Dec 2014 00:07:42 GMT

I probably didn't word that part of my reply real well. Sometimes it's hard to write how you want something to sound. I was likening it to say being on the road. You have to assume that no-one else on the road can drive, even though you know in reality, most of them can. If you assume that everyone else is a bad driver, you can better protect yourself and be more cautious. If you assume that all buyers are going to try and take you for a ride, even though most turn out to be great, you can be prepared for when the odd one does try to rip you off.

No malice intended, despite what certain people think. If it affects my sales, the so be it. I'm sure some of the vitriolic comments coming out of some people here have never affected their sales, so I'm not at all worried about mine.

Re: Posted before checkout complete

aps1080 — Sat, 20 Dec 2014 00:20:46 GMT

i love

No worries.

And as for bad drivers, 10 minutes ago I nearly wiped out a cyclist.
I came up to a T junction near my house - back road, not major road, slowed as I came up, looked right to see if I could go, car was a way off going slowly so I kept going. I looked left to where the car was headed and some old bloke on a bike with no helmet had decided to turn the corner on the INSIDE of me so the wrong way on the wrong side !!!

I was about 10 cms from knocking him off and running over him if his legs, as I would expect had gone under the car.

Idiot. He deserved a Darwin award.