topic Re: Aust Post Can't Get it Right Delivery Thread in Selling

Aust Post Can't Get it Right Delivery Thread

thecatspjs — Fri, 19 Dec 2014 08:54:28 GMT

Mmmm Glen Waverley to Moorabbin 18.3 Km - 26 min by car

Aust Post delivery time lodged regular parcel 6 business days - no evidence of scenic route taken, which is a bit unusual really

Re: Aust Post Can't Get it Right Delivery Thread

character_parties_aus — Fri, 19 Dec 2014 08:59:35 GMT

I've sent 13,000 eparcels in the last 12 months. I can count on one hand the number of problems I have had with the service.

Re: Aust Post Can't Get it Right Delivery Thread

thecatspjs — Fri, 19 Dec 2014 09:04:06 GMT

Another ... Very understanding buyer in this case who monitored tracking, however could have easily copped a defect for "item not received"

Melbourne suburb to Sydney suburb - 9 and a bit business days

Re: Aust Post Can't Get it Right Delivery Thread

thecatspjs — Fri, 19 Dec 2014 09:12:03 GMT

@character_parties_aus wrote:
I've sent 13,000 eparcels in the last 12 months. I can count on one hand the number of problems I have had with the service.

Lucky you. You won't get defected by Australias Post hand then.

Re: Aust Post Can't Get it Right Delivery Thread

cherry*135 — Fri, 19 Dec 2014 09:22:21 GMT

Never had a parcel or letter go missing or even be so late as to make recipient concerned about it. Well Done Australia Post ( your prices are too high though!).

Re: Aust Post Can't Get it Right Delivery Thread

dylan11235813 — Fri, 19 Dec 2014 09:27:17 GMT

eparcel is like a premium service though. If they did stuff you around you could maybe take your business elsewere.

I tend to get eparcels delivered (to me) quicker than the standard service.

Re: Aust Post Can't Get it Right Delivery Thread

thecatspjs — Fri, 19 Dec 2014 09:34:39 GMT

@am*3 wrote:
Never had a parcel or letter go missing or even be so late as to make recipient concerned about it. Well Done Australia Post ( your prices are too high though!).

Thanks for your support and understanding am

lol

Re: Aust Post Can't Get it Right Delivery Thread

cherry*135 — Fri, 19 Dec 2014 09:39:28 GMT

You're welcome. 'Tis the season to be jolly.

Re: Aust Post Can't Get it Right Delivery Thread

bettyboopsadaisy — Fri, 19 Dec 2014 09:44:31 GMT

Hope that not 'famous last words" !!!!

Re: Aust Post Can't Get it Right Delivery Thread

dylan11235813 — Fri, 19 Dec 2014 09:44:40 GMT

hohoho

Re: Aust Post Can't Get it Right Delivery Thread

cherry*135 — Fri, 19 Dec 2014 09:46:51 GMT

Re: Aust Post Can't Get it Right Delivery Thread

lolobgo — Fri, 19 Dec 2014 09:46:53 GMT

you nearly would have been better hand delivering it, begging for no bad feedback, on a gold platter that the buyer could keep free of charge...

Aust post are good when they are good and mental this time of year....

delays like that you may want to look at posting somewhere else than your local..... (Sadly) Or just try one... could be ANYTHING! (it's like sending parcels into the sea... dunno if or when they MAY show up...

Re: Aust Post Can't Get it Right Delivery Thread

dylan11235813 — Fri, 19 Dec 2014 09:52:06 GMT

Seriously though those delivery times are shocking and I would at the very least be asking for my money back (not that it changes anything though)

Re: Aust Post Can't Get it Right Delivery Thread

thecatspjs — Fri, 19 Dec 2014 09:59:18 GMT

Bit like a bingo estimating delivery times for parcels I am sending at the moment.

I spent 40 minutes on the phone today to AP chasing up reimbursement for two express post satchels that took way over, next day delivery, to reach their destinations - they make it soooo difficult. Investigation was opened a couple of weeks ago now, I should not have had to chase up.

Re: Aust Post Can't Get it Right Delivery Thread

lolobgo — Fri, 19 Dec 2014 10:03:20 GMT

if they made it easy....

They would be losing more money than they get now..... Good lord, could you imagine the money they would loose if they made it easy?!?!

But you are totally right, you should not have to chase it up. They are supposed to provide a SERVICE, not a pain in butt...

Re: Aust Post Can't Get it Right Delivery Thread

lolobgo — Fri, 19 Dec 2014 10:03:46 GMT

Also hope you weren't on your mobile....

Re: Aust Post Can't Get it Right Delivery Thread

thecatspjs — Fri, 19 Dec 2014 10:17:32 GMT

This was one of the express parcels tracking - that I was following up with AP today. Opened investigation for compensation on 5 Dec.

Whats to investigate - epic fail.

Re: Aust Post Can't Get it Right Delivery Thread

lolobgo — Fri, 19 Dec 2014 10:22:42 GMT

EPIC FAIL is an understatement and a half.

How the hell could they keep you on the phone for 40 minutes over THAT??????????

Re: Aust Post Can't Get it Right Delivery Thread

thecatspjs — Fri, 19 Dec 2014 10:28:51 GMT

Took a while on hold as they are very busy on the phone this time of year with lots of customers that are not happy .... well I imagine that ...

Then because I had two investigations for compensation open, they had to process each, including each money order, separately

Re: Aust Post Can't Get it Right Delivery Thread

dylan11235813 — Fri, 19 Dec 2014 10:32:51 GMT

It looks like the sunshine west processing facility decided to hold your parcel for a couple of days