Store Invoice Overcharging

helenm777 — Wed, 24 Dec 2014 13:11:55 GMT

Hi all

I need some help.

Over the last couple of months I have had problems with my monthly Ebay account.

Prior to the automatic payment coming out of paypal...there are then often credits that come in after the official invoice has been issued.

Ebay then takes the amount out of the account less these credits..some months they are small amounts and for the month of November was about $16.00 (which is a credit.)

However, on the December invoice this $16.00 credit has been added to my invoice as a charge that I have not paid fron the previous month????? But it is an automatic payment eg through paypal, Ebay takes the total charges out less the credit amount.

I have once contacted Ebay re this error and they admitted it was a charge and not a credit on the invoice so after about 3 hours of explanning the situation and then having to call the Ebay Customer Service I was recredited with the corrrect amount owed to me.

As mentioned sometimes when the amunt if small it is not worth my time eg hours with customer service to fix the problem.

Has any other Store Sellers had the same problem.. or could you check you invoices and see if it is happening to all of us...if so this would add up to a lot of money ebay should be giving as credits and actually charging>

This is on top of the inovice stating the payment deducted by Ebay due to credits that had come in prior to the payment being deducted through Paypal

Account summary

01 November - 30 November Pacific Time

Previous balanceAU $336.34

Payment received 15-Nov -Thank you-AU $319.78

Below is the list at the bottom of the invoice of what is owed and clearly shows the difference of $16.56 which is actually a credit being charged

Billing Detail Summary

Total invoices, payments, and refundsAU $16.56

Total discountsAU $0.00

Total credits-AU $28.90

Total New FeesAU $513.44

Total Amount dueAU $501.10

This has happneded to me every month and I would like to know if other Store sellers invoices are the same as mine?

Any help of explanation would be greatly appreciated

and wishing all a very Merry Christmas

Re: Store Invoice Overcharging

harley_babes_hoard — Wed, 24 Dec 2014 19:12:40 GMT

The $16.56 is the balance owing from your last months invoice.
To answer your Q, no all mine seems fine.

topic Store Invoice Overcharging in Selling

Store Invoice Overcharging

Re: Store Invoice Overcharging