topic Re: Paypal alternative in Selling

Paypal alternative

teatowel_baby — Sat, 03 Jan 2015 09:31:32 GMT

Hi,
I have been selling on eBay for about 6 months now and have 40+ positive feedback. No negative. I am sick of Paypal holding my money for no reason when I have had no issues.

I recently sold an item and mailed it immediately and Aust Post have lost the item and will be reimbursing me as the item was insured. I have given ebay and the buyer all this info and have refunded the buyer while I wait for the reimbursement from Aust Post. The buyer put in a case to ebay and they ruled in their favour even though I have all tracking info and emails from Aust Post and have refunded the buyer. Ebay has now debuted my paypal account the amount of the item even thought the buyer has been refunded so they have recived twice the money back! Should I appeal to ebay/paypal or is this a waste of my time? I have tried to speak to someone on the phone but have got nowhere.

Is there any alternative to using paypal? I know you can use a merchant account but assume this is complicated to set up etc. Does the paypal all in one payment system - Paypal Payments Standard work the same way as a normal paypal account?

Someone else mentioned Braintree to me also. Is this not allowed as a payment method on ebay?

Sorry for all the questions - I'm confused and annoyed!!

Re: Paypal alternative

harley_babes_hoard — Sat, 03 Jan 2015 09:36:02 GMT

you are aware braintree is owned by paypal?

Re: Paypal alternative

teatowel_baby — Sat, 03 Jan 2015 09:39:10 GMT

No...

Re: Paypal alternative

harley_babes_hoard — Sat, 03 Jan 2015 09:44:46 GMT

yep it's a paypal company, not sure whether the same policies apply though. That is something you would have to research.
You are not the only one fed up with the 21 day hold.

I would be ringing ebay and speak to someone tell them that the buyers payment had already been refunded (give them the paypal transaction number) tell them you want the money reversed asap.

Have a read of this thread too, there might be some useful info in there for you.

http://community.ebay.com.au/t5/Selling/21-DAY-HOLD-FINANCIAL-SERVICE-OMBUDSMAN-WANTS-TO-HEAR-FROM-YOU/m-p/1650677#U1650677

Re: Paypal alternative

teatowel_baby — Sat, 03 Jan 2015 09:47:13 GMT

Thanks harley_babes_hoard. I'll check out the thread.

Re: Paypal alternative

jensmanchester-australia — Sat, 03 Jan 2015 09:56:54 GMT

When you refunded the buyer did you use the refund button on the buyers original payment.

If you didn't how do ebay have any record of you refunding the buyer?

Re: Paypal alternative

teatowel_baby — Sat, 03 Jan 2015 10:18:34 GMT

Yes I regunded through paypal.

Re: Paypal alternative

jensmanchester-australia — Sat, 03 Jan 2015 10:40:43 GMT

How did you actually process the refund through Paypal.

Did you go to the buyers original payment and press the refund button on there or did you send the buyer money through Paypal by using the Send Money Tab?

If you refunded from the original payment Paypal will not issue a second refund as there are no funds from the payment to be refunded. When you refund this way the buyers purchase would be now showing as unpaid in your selling history.

If you used the Send Money tab then there is no direct connection between the buyers payment and the refund.

Re: Paypal alternative

clarry100 — Sat, 03 Jan 2015 10:45:15 GMT

I don't understand why PayPal would rule in favour of the buyer when the seller has tracking info available.
Anyone?

Re: Paypal alternative

jensmanchester-australia — Sat, 03 Jan 2015 10:48:25 GMT

clarry - it is an ebay claim which requires proof of delivery - not just proof of postage.

Re: Paypal alternative

clarry100 — Sat, 03 Jan 2015 10:57:23 GMT

Ah Yes now I read the OP again I see that. Thanks Jen

Re: Paypal alternative

thecatspjs — Sat, 03 Jan 2015 11:15:09 GMT

@jensmanchester-australia wrote:
When you refunded the buyer did you use the refund button on the buyers original payment.

If you didn't how do ebay have any record of you refunding the buyer?

The OP indicated that they provided this information to eBay.

It is not acceptable that two refunds can be issued to a buyer due to loopholes and glitches in the half baked eBay system and the incompetence of those administrating it.

It is also not acceptable for eBay to offer a resolution process that does not follow due process.

Re: Paypal alternative

jensmanchester-australia — Sat, 03 Jan 2015 11:32:40 GMT

The OP indicated that they provided this information to eBay.

Did the OP just tell ebay or did they provide proof of a refund to ebay? There is big difference between saying something and proving it.

Re: Paypal alternative

teatowel_baby — Sat, 03 Jan 2015 11:38:57 GMT

Refunded through paypal refund button.

Re: Paypal alternative

thecatspjs — Sat, 03 Jan 2015 11:48:29 GMT

@jensmanchester-australia wrote:
The OP indicated that they provided this information to eBay.

Did the OP just tell ebay or did they provide proof of a refund to ebay? There is big difference between saying something and proving it.

A seller should not have to "prove" to eBay they refunded an eBay purchase via paypal.

It will show as refunded if paypal refund is issued from that eBay transaction, even if you do not use the eBay link to get to it - as you know.

The OP has indicated that they used the REFUND button. Not send.

Re: Paypal alternative

jensmanchester-australia — Sat, 03 Jan 2015 11:58:25 GMT

teatowel_baby - if you refunded through the refund button on the payment I would be very surprised if Paypal have sent through a second payment to ebay. I have heard of other sellers thinking this has happened but when they looked into it they realised it hadn't actually happened.

I also know of a couple of sellers who rang Paypal as they thought it had happened and it was explained to them that Paypal will not issue a refund twice for the one transaction. We all know of course that sometimes things do happen which don't make sense which may be the case with you.

Ebay and Paypal are linked so it is very easy for each side to see what is happening as far as payments/refunds go. I would keep an eye on my account over the next couple of days and if Paypal have definitely refunded a second time I would give them a call with the transaction numbers ready so they can see what is happening.

Re: Paypal alternative

cq_tech — Sat, 03 Jan 2015 15:39:45 GMT

@jensmanchester-australia wrote:
clarry - it is an ebay claim which requires proof of delivery - not just proof of postage.

Here we go again! Under Australian Consumer Law, an item is deemed to have been delivered by the seller once it has been handed to the carrier. Ebay has no legal right to distinguish between deemed delivery and actual delivery; therefore proof of postage is the same as proof of delivery and eBay should not have ruled in favour of the buyer. How much longer are they going to be allowed to get away with this flagrant breach of the law?

Re: Paypal alternative

peri-landlubber — Sat, 03 Jan 2015 23:09:35 GMT

eBay thinks they are way above the law.

It's about time the 'tall poppy' syndrome caught up with feeBay.

Re: Paypal alternative

character_parties_aus — Sun, 04 Jan 2015 00:18:55 GMT

Interestingly I just went through the refund process as a buyer. The seller was a pain in the ass so I sent the item back tracked post at my own cost ( it was faulty wireless headphones and stopped working after one week) . I got a refund for the transaction not return post ($8) and the seller wont refund and ebay dont give a damn.

So the system failed me as a buyer just as it fails sellers.

Re: Paypal alternative

homeopathmichele57 — Sun, 04 Jan 2015 01:18:34 GMT

I Have used Paynow for a site overseas as a buyer.