topic Re: Aus Post don't scan parcels in Selling

Aus Post don't scan parcels

borg1962 — Wed, 07 Jan 2015 04:31:47 GMT

I posted 2 parcels on the 5th, it is now the 7th and there is still no tracking info for either of them on the Aus Post website. One parcel is EXPRESS!!! What the hell does that mean???? Am I angry? YES!! This isn't the first time this has happened.

I called Aus Post and asked them about it. Apparently the parcels get pushed through a scan and, 'sometimes one gets missed'. I posted 2 parcels and both were missed in the scan. Did I mention one was EXPRESS??!!!

What are we paying for? I thought Express got special attention but I guess not. I, potlitely, made a complaint about the parcels not being scanned and he told me it would be noted and sent to management. A nice man. A bizarre system.

Anyway, I thought if everyone who is affected by this called Aus Post and made an official complaint, maybe Management would do something to make it more efficient. I know what Dennis Leary would say but I can't say it here.

Thank you for listening, I feel a little better now.

Re: Aus Post don't scan parcels

*sparklz* — Wed, 07 Jan 2015 05:10:20 GMT

If you put them in a post box they will not be scanned till they are at a delivery center or delivered.

If you want them scanned when posted then you need to hand them over the counter and ask for them to be scanned if they are not done without asking.

Re: Aus Post don't scan parcels

au.papp — Wed, 07 Jan 2015 05:20:48 GMT

I too found out the hard way !

Very costly as had to send again "express" to reassure my customer and meet there expectations. Original item was scanned and delivered 13 days after it was posted

You MUST lodge at the post office also you MUST ask for receipt some times they scan some items there and not others.

Hope this helps!

Re: Aus Post don't scan parcels

jemimaseyes — Wed, 07 Jan 2015 05:35:01 GMT

I agree.
I posted two reg'd envelopes on 5/1.
Handed over he counte at the PO.
One is showing as delivered. The other has no record of it.
The Aus Post Sytem is broken and really needs to be fixed.

Re: Aus Post don't scan parcels

peri-landlubber — Wed, 07 Jan 2015 05:42:15 GMT

Registered Post does not get scanned until it gets to the delivery point.

Even when U hand registered post over the counter it appears to get scanned, but doesn't show up on the tracking website until delivery.

Re: Aus Post don't scan parcels

character_parties_aus — Wed, 07 Jan 2015 05:50:48 GMT

eparcel and click and send my friends!!!

Re: Aus Post don't scan parcels

borg1962 — Wed, 07 Jan 2015 07:21:24 GMT

We have an express post box and an ordinary post box. What's the use of having them there at all if the parcels aren't scanned as they go on their journey. Particularly the express post.

I posted an express today and handed it over the counter but, often, I have mail to post on a Sunday. I get it there for the 6pm pick thinking it will all be taken care of. Oh my, I'm going on again.

I guess I just have to get with the program. The postal boxes are only there for decoration, We must hand our mail over the counter to be scanned. "We are Borg".

Re: Aus Post don't scan parcels

satpran — Wed, 07 Jan 2015 07:50:03 GMT

Nothing to worry, they are doing a great job, just follow the right way

The best is use ebay site to print labels and pay from your ebay account,

then take it to aus post retail outlet and get it scanned, ask for acknowledgement,

when you print labels, the tracking number automatically attached to your sold list,

the same is sent to buyer also automatically. You and buyer can track the parcel by clicking on track link

Re: Aus Post don't scan parcels

i-love-my-sheep — Wed, 07 Jan 2015 08:57:20 GMT

What would be useful is just to have a decent tracking system full stop. Even if you scan it over the counter, it's anyone's guess where to goes before it's delivered to the customer.

USPS and China Post seem to have it right. You can see where it is at any time.......until it hits Australia. Then the tracking stops until you get it.

Re: Aus Post don't scan parcels

cherry*135 — Wed, 07 Jan 2015 10:48:50 GMT

If your Express Post item doesn't get there in the advertised time frame (next day delivery?) then AP will give you a free Express Post Satchel. That applies if both the sender and recipient live within the Exrpress Post Delivery Network.

Re: Aus Post don't scan parcels

goodchinagalore — Wed, 07 Jan 2015 11:48:40 GMT

All of my registered parcels which I have handed over the counter at the P.O. and have been scanned have been accessible in Australia Post's tracking system. The only difference between the registered parcels and, for example, satchels with tracking barcodes is that one can get a printout for the tracking numbers for the satchels after they have been scanned, but not for the (old stock) registered stickers that I am still using on parcels in order to use up the several boxes of 50 registration stickers that I have, before AP decides they are no longer valid. Although I cannot get a printout for lodgement for the registration stickers, they appear in AP's tracking system when I look them up. The advantage of using the old registration stickers is that as well as being trackable, they also require a signature on delivery. Signature on delivery costs $2.95 extra with other trackable items.

Re: Aus Post don't scan parcels

peri-landlubber — Wed, 07 Jan 2015 23:13:06 GMT

It was my registered letters handed over the counter don't appear on the tracking site until delivered.

By the way, I had a parcel sent from China on Dec 29, arrived yesterday. Also another posted the same day in NSW arrived yesterday with a tracking number, tracking number was not supplied, but when checking it only had 'awaiting collection' & 'delivered'.

Another item I purchased from Hong Kong around the same time. It has a tracking number, but 'China Post haven't received parcel' as yet altho the seller emailed that it was posted at 2 different times. It is marked officially as posted on Dec 29. So it looks like I will expect it when I see it.

I did notice that the Chinese sellers are now putting up to 5 weeks on their estimated delivery time.

Re: Aus Post don't scan parcels

driv-step — Sat, 21 Jan 2017 10:57:32 GMT

Australia post are braindead **bleep**

Re: Aus Post don't scan parcels

padi*0409 — Sat, 21 Jan 2017 11:33:16 GMT

Great response to a 2 YEAR OLD thread..........................sheesh

Re: Aus Post don't scan parcels

davewil1964 — Sat, 21 Jan 2017 11:52:36 GMT

Certainly adds heaps to the eBay experience.

Re: Aus Post don't scan parcels

davewil1964 — Sat, 21 Jan 2017 11:56:34 GMT

So don't use them.

There are at least one member who swear by couriers. So use couriers. You won't have to deal with AP and you will (supposedly) get scans.

You will also likely get upset customers, who will have a lot more effect on your continued ability to sell on eBay than AP not always scanning parcels.

Or is this resurrection of a dead thread a vent? It would seem to be the case, given you haven't actually related any experiences or proposed any solutions.

Re: Aus Post don't scan parcels

*tippy*toes* — Sat, 21 Jan 2017 13:56:20 GMT

@davewil1964 wrote:
Certainly adds heaps to the eBay experience.

My eBay experience has been enhanced, after the thread resurrector wrote that informative and helpful post.

Re: Aus Post don't scan parcels

kfsncupscanteen — Wed, 15 Sep 2021 20:47:33 GMT

nothing has changed 6 years later

Re: Aus Post don't scan parcels

sugar249 — Wed, 15 Sep 2021 21:01:33 GMT

Wow, took you a long time to decide to throw insults around.

Re: Aus Post don't scan parcels

pnc75 — Wed, 15 Sep 2021 22:46:09 GMT

In fact, it has got a LOT worse. (And that's allowing extra time for Covid issues).