topic Re: eBay - Behind The Times.... in Selling

eBay - Behind The Times....

character_parties_aus — Thu, 22 Jan 2015 03:32:41 GMT

A lot of buyers will make multiple purchases from me and as such require combined post. I am not into offering free shipping for the most part on point of principle.

This week 2 buyers have made multiple purchases and then been sent combined invoices. When they have gone to their phones to pay they get a message from ebay saying they must use the website to pay.

They are unable to pay on a phone. In both instances the buyers have messaged to say they dont really use a computer ( a lot of my customers are young mums who are phone crazy often) and as such are unable to pay for the items. Credit Card and EFT are both offered but in both cases I lose sales and eBay therefore loses fees due to absolute incompetence in regards to their system. In the year 2015 I find this quite unbelievable!

Re: eBay - Behind The Times....

imastawka — Thu, 22 Jan 2015 04:01:14 GMT

The only way around this problem that I can see,

is not combine, but remove postage from 2nd and so on items

and then they can pay individually for each item

Re: eBay - Behind The Times....

character_parties_aus — Thu, 22 Jan 2015 04:08:49 GMT

Yes and then I incur multiple paypal fees so I wont be doing that on point of principle!

They can pay by EFT or credit card and I can message them the amount.

None the less it's crazy that in 2015 with an ap the size they have and the size of the user base, that the user is forced to use a computer to pay for a purchase made on a mobile device. In what way is the convenient for the customer?

Re: eBay - Behind The Times....

tstore — Thu, 22 Jan 2015 04:13:38 GMT

Just as sellers using the app (not being able to combine purchases for buyers) your buyers can simply navigate to the desktop version of eBay on their smart phones to pay combined purchases.

PS that neutral feedback you received recently I am fairly sure you can get it removed by called an eBay CS - finding an item cheaper elsewhere is not your problem ...

Re: eBay - Behind The Times....

character_parties_aus — Thu, 22 Jan 2015 04:41:54 GMT

I probably can get it removed that buyer had a pop at several people over her negligence in failing to seek out the best deal and of course I am ore expensive than BigW! I honestly couldn't care about 1 neutral it makes no difference and I dont have to speak to their drones but thanks for the advice. The fact of the matter is I am getting messaged by buyers asking how to pay as eBay is making it hard. I pay store fees so eBay makes this process seamless. I am not their IT support!

Re: eBay - Behind The Times....

digital*ghost — Thu, 22 Jan 2015 05:42:50 GMT

Over time, I've been updating my listings with advice on how to checkout multiple items to get combined postage discounts (using a mobile device), I also have it in the extra information in the P&P tab, plus it gets sent out on all invoices.....aaaand I include the info in my reply to anyone who asks about combined postage, on the off-chance it helps.

Chipping away at the block one speck of dust at a time.

But yes, it's ridiculous and the above shouldn't be necessary - eBay cannot expect to be able to name themselves a "premier" shopping destination (as they're so fond of doing) if they make it difficult to purchase from the site itself, but very easy to purchase from other, more user-friendly sites via third party advertising. They pat themselves on the back for their "improvements" re: home page, collections etc, and do so little in the way of ensuring standard, necessary site functions actually do function.

It's maddening - I state that separate payments = separate packages in my TOS, but when someone buys five items and I can post all together for the same price as one, there's just no sense in insisting on posting them separately, and I've not had one person (if I do send a query) come back and say "no, I really want each item in its own padded bag." Not to mention continual refunds for excess postage puts my PP account at risk of being flagged / restricted. >_<

They really just need to to get rid of the "Buy It Now" button and only have "add to cart" (for fixed price listings), as well as ensure the cart functions properly (preferably without loading the cart when you click "add to cart", like every other half-decently-thought out commerce site).

Re: eBay - Behind The Times....

character_parties_aus — Thu, 22 Jan 2015 08:36:11 GMT

Ive got into the habit of letting buyers know as well and I can do a bulk update on my listing template for what its worth as few will bother to read it. its easier and lazier to message the seller. None the less it sucks.

Also they wouldnt remove that neutral I had a spare half an hour so I did call. The reasoning - The buyer does not show a pattern of leaving neutrals. They refused to answer my "answer yes or no" question as to whether it is reasonable for a buyer to discriminate against a seller as she has now discovered that she has made an incorrect purchase choice. Still whatever..!

Re: eBay - Behind The Times....

bakeandfry — Thu, 22 Jan 2015 12:23:59 GMT

If your buyer on phone makes multiple purchases from you, they are better off putting it in cart first then pay, the cart on app has been there since last update, but then again app users have been making purchases one at a time for so long they are most likley use to doing it that way.

Re: eBay - Behind The Times....

saarzi — Thu, 22 Jan 2015 12:34:13 GMT

I dont understand why they cant pay on their phones.

On my Android, I just go to the full Ebay website and use that - the mobile site sucks and I dont bother with apps.

Go to the mobile site and at the bottom of the page click "classic site", and youre there.

Unless you cant do that on an iphone. In which case tell them serves them right for falling for great marketing and purchasing poor technology 😉 Just kidding, dont tell them that.

Re: eBay - Behind The Times....

transport-posters — Fri, 23 Jan 2015 00:39:40 GMT

Your comment about multiple PayPal fees....... if the buyer had an invoice of $100, or 4 x $25 invoices, wouldn't the PayPal fees be the same in the end? Just wondering if there's a difference.

Re: eBay - Behind The Times....

cq_tech — Fri, 23 Jan 2015 03:29:29 GMT

The Paypal fees would be different unless the buyer paid in a single payment because each individual payment carries a "flagfall" fee of 30c on top of the percentage charged (either 2.2% or 2.6% depending upon the seller's turnover).

Re: eBay - Behind The Times....

padi*0409 — Fri, 23 Jan 2015 04:02:41 GMT

Sounds like the dogs're eating the bowl as well as the food that's in it.......................plain greed IMHO.

where do you put the food if there's no bowl anymore until there's a bowl movement..................hahahaha

I know CQ, "get thee hence Padi....................."

Re: eBay - Behind The Times....

character_parties_aus — Fri, 23 Jan 2015 04:03:18 GMT

I can tell you right now that eBay is missing a trick.

My average order value on my website is over $80. My average order value on eBay is $14

Why:

Easy to add to cart on a mobile and pay on my site as it is mobile optimised and tracking tells me I get heaps of orders off it

eBays loss....

Re: eBay - Behind The Times....

cq_tech — Fri, 23 Jan 2015 04:19:24 GMT

@padi*0409 wrote:
Sounds like the dogs're eating the bowl as well as the food that's in it.......................plain greed IMHO.

where do you put the food if there's no bowl anymore until there's a bowl movement..................hahahaha

I know CQ, "get thee hence Padi....................."

Any other time I'd be ROTFLMFAO Padi, but as I'm booked into the local hospital for a colonoscopy next Wednesday (after having lost my younger brother to bowel cancer last year), when it comes to jokes about "bowl movements", I'm finding it very hard to raise even the smallest vestige of a smile right now.

So rather than "get thee hence, Padi...", I'm more inclined to suggest "get thee fu*ked, Padi...".

Re: eBay - Behind The Times....

2106greencat — Fri, 23 Jan 2015 04:53:53 GMT

PMSL - at the spolier

Good luck cq, it was me not long ago, and ended up having a bowel resection op - that was a lot of fun I can tell ya! Will be thinking of you.

Re: eBay - Behind The Times....

padi*0409 — Fri, 23 Jan 2015 05:03:20 GMT

Yep, had one of those a couple of years ago CQ - "where no man had been before" - kinda scarey but the lunch afterwards was O.K. and the nurses were pretty cute too.................

Fingers crossed for you.................

I'll ingnore the GTF bit .................for now...............

Re: eBay - Behind The Times....

cq_tech — Fri, 23 Jan 2015 08:59:14 GMT

Oh sh!te, I'm afraid I'm not PMSL at your spoiler, cat! How awful for you, although I suppose it was just as well they found it in time. I sincerely hope that your recovery was complete, although I suppose you're required to go back for a colonoscopy every couple of years now. And given your circumstances, it's an appointment I wouldn't be missing!

Thanks also for your kind wishes; they are very greatly appreciated. 🙂

Re: eBay - Behind The Times....

cq_tech — Fri, 23 Jan 2015 09:09:28 GMT

@padi*0409 wrote:
Yep, had one of those a couple of years ago CQ - "where no man had been before" - kinda scarey but the lunch afterwards was O.K. and the nurses were pretty cute too.................

Fingers crossed for you.................

I'll ingnore the GTF bit .................for now...............

It's not an especially exciting prospect Padi, although I hear they give you some really neat drugs to make it worthwhile.

I checked out all the nurses while I was there last week and it would appear that you had better luck than I did, but with a bit of luck, maybe there'll be a different nursing shift on next Wednesday - I'll keep my eyes peeled just in case. 🙂

Sorry about the GTF comment... I forgot that your treb's fully functional while mine's still unfinished!

Re: eBay - Behind The Times....

padi*0409 — Fri, 23 Jan 2015 09:24:52 GMT

The injection they gave me left me awake so I could watch what was going on on with the optic fibre camera on the 'puta screen.

Hmmm, too much information maybe.....perhaps the nurse will hold your hand if the going gets tough......

Oh gear, guess I could have phrased that one better........

Seriously the procedure's no big deal CQ, hope you get cute nurses like I did.

Edit. sorry about going off-topic parties.........................

Treb's broken at the moment.......so you're safe...........for a while............... (note the apostrophe......hahaha)

Re: eBay - Behind The Times....

cq_tech — Fri, 23 Jan 2015 14:43:15 GMT

The very last thing I want is to be awake while the procedure is being performed, but I was reliably informed by the nurse I saw last week that the combination of Fentanyl and Propofol that they're going to give me should put me out like a light, and I don't doubt it, 'cos Propofol put Michael Jackson out permanently.

However, what I'm looking forward to least of all is having to drink a litre of Magnesium Citrate mixture, then 3 litres of Glycoprep over a period of 2 hours on the day of the procedure. I can't even begin to imagine how I'm going to fit 4 litres of fluid into me in just 2 hours, although the following video by Billy Connolly rather graphically explains what it's going to do to me after I've consumed it.

If you're interested in what happens, check out this very funny video clip by Billy Connolly... http://vimeo.com/24340828