topic Re: The dumbest message I have had by far!!!! in Selling

The dumbest message I have had by far!!!!

allsafetysolutions1 — Fri, 23 Jan 2015 05:57:54 GMT

I just had a message from a buyer asking if I would replace a pair of boots he purchased over 8 months ago because they are falling apart. Seriously......I wish my shoes would last 8 months.

What's the dumbest message or question anyone has been asked?

Lets all have a bit of a laugh.............

Re: The dumbest message I have had by far!!!!

lizzy6107 — Fri, 23 Jan 2015 06:08:39 GMT

full points for trying!

I can just imagine his mumma, all those years ago, saying " if you don't try, you will never know"...

Re: The dumbest message I have had by far!!!!

horizon1907 — Fri, 23 Jan 2015 06:12:16 GMT

@allsafetysolutions1 wrote:
I just had a message from a buyer asking if I would replace a pair of boots he purchased over 8 months ago because they are falling apart. Seriously......I wish my shoes would last 8 months.
What's the dumbest message or question anyone has been asked?
Lets all have a bit of a laugh.............

Tell him, Yes. If he sends them back in EXACTLY the same condition as they were sent 8 long mumphs ago. 🙂

Re: The dumbest message I have had by far!!!!

allsafetysolutions1 — Fri, 23 Jan 2015 06:24:14 GMT

Damn it........I should have written that. That's GOLD.

Re: The dumbest message I have had by far!!!!

thecatspjs — Fri, 23 Jan 2015 06:37:59 GMT

What type of boots were they OP?.

For example, I notice you sell Blundstones, that if purchased from a licensed reseller come with a manufacturers 2 year extended warranty ??

I don't find it ridiculous for a buyer to pursue replacement or a refund for goods that are widely promoted in the real world as being made to last and endure with normal wear.

Re: The dumbest message I have had by far!!!!

allsafetysolutions1 — Fri, 23 Jan 2015 06:41:56 GMT

Hey cats, he didn't actually mention what boots, but I buy from a reseller and I know that these boots are a slow moving item for them. They have been sitting on the shelf for a while so probably the warranty is out of date anyhow.
I will always refund, replace etc if the customer has an issue, not a problem, but I just thought it was odd as I have never had that question before. I did say to him to call the manufacturer and ask about a replacement.

Re: The dumbest message I have had by far!!!!

thecatspjs — Fri, 23 Jan 2015 06:45:46 GMT

Thanks for clarifying

buyer could be a bozo

or they might have a genuine complaint.... hard to tell sometimes, though I find the majority of buyers are very, very reasonable

Re: The dumbest message I have had by far!!!!

allsafetysolutions1 — Fri, 23 Jan 2015 06:52:21 GMT

yeah, could be a genuine complaint, but unfortunately, I have only 14 days to return any items to my suppliers for a refund, replacement. In saying that, I would have taken them back if it was say 1-2 months ago and replaced them free of charge. But 8 months ago, how do I know what he has been doing with them.
So I am going with the bozo theory......LOL.

Re: The dumbest message I have had by far!!!!

clarry100 — Fri, 23 Jan 2015 07:24:39 GMT

Some years ago now I bought a pair of good name brand work shoes. I paid $140 at Myer for Hush Puppies.

I thought they should last quite a while as they were only being used as work shoes in an office environment.

6-months later the uppers started to come apart and the sole of one of them split open.

I took them back to Myer and they had the Hush Puppy rep take a look on his next visit.

He agreed that even after 6-months of every day wear that should not have happened so they gave me a replacement pair.

The second pair lasted for several years even until my redundancy. I still have them to this day even tho now I don't go to office work any more.

So I guess my point is that sometimes there could be a singular defect in the manufacture process. I expected that a name brand shoe should last much longer and the manufacturer agreed.

Re: The dumbest message I have had by far!!!!

allsafetysolutions1 — Fri, 23 Jan 2015 07:32:46 GMT

Yep totally agree. That's why I told him to call the manufacturer, hopefully he can get another pair through them.

Re: The dumbest message I have had by far!!!!

maranock — Fri, 23 Jan 2015 10:21:52 GMT

I was under the impression that under Australian consumer law, it is up to the seller (Any Australian registered business) to fix a problem with a product, you cannot tell a consumer to take it up with the manufacturer or distributor, and all products must perform as expected (including having a reasonable working life). I would expect that if I were buying work boots they would hold up for more than 8 months.

Just trying to remember the legal part of my business course, I could be wrong.

Re: The dumbest message I have had by far!!!!

saarzi — Fri, 23 Jan 2015 11:21:49 GMT

Before someone chimes in, consumer law only applies to businesses, not private sellers. But there are precedences, so really, they can apply to private sellers too.

If they were advertised as "new", I would expect them to last longer than 8 months too. Being a reseller is irrelevant.

Re: The dumbest message I have had by far!!!!

zelly888 — Fri, 23 Jan 2015 11:36:54 GMT

Shoes that have been sitting on the shelf for a while will fall apart quicker that is why they have only lasted the buyer 8 months.

There was a big stink about these shoes not long ago falling apart because of this reason(sitting on the shelf for a while)

Re: The dumbest message I have had by far!!!!

old_new_emporium — Fri, 23 Jan 2015 12:44:25 GMT

Depends on the price ie $5 from Kmart or $120 from Myer. You would want the $120 pair to last longer. If item has been sitting on the shelf for ages then are they considered brand new? The retailer is where you go for a refund. The manufacturer will direct you back to the retailer for a refund / etc which has been my experience with faulty shoes.

Re: The dumbest message I have had by far!!!!

chameleon54 — Fri, 23 Jan 2015 14:43:40 GMT

@allsafetysolutions1 wrote:
I just had a message from a buyer asking if I would replace a pair of boots he purchased over 8 months ago because they are falling apart. Seriously......I wish my shoes would last 8 months.
What's the dumbest message or question anyone has been asked?
Lets all have a bit of a laugh.............

Had one this week on an auction item with $70 start. Two messages from an id with numbers and "ripoff" as the name. First message read "giv u 50 bucks". After a nice polite reply saying the item had a number of watchers and several questions my hopefull buyer responds with. " $70 bucks then u end auction now." Believe it or not my response was still polite but thinking BBL might be the way to go.

Re: The dumbest message I have had by far!!!!

i-love-my-sheep — Fri, 23 Jan 2015 14:50:32 GMT

I think my weirdest question was "what colour is the green malachite bead?". No, it wasn't April 1 either.

Re: The dumbest message I have had by far!!!!

lambyrossberg — Sat, 24 Jan 2015 04:35:38 GMT

dumbest question ever was if i posted my item to all states in australia. well, yeah. i live here, so why not include every state ??

Re: The dumbest message I have had by far!!!!

ipoh1960 — Sat, 24 Jan 2015 04:43:17 GMT

Some States have restrictions on certain items so not a dumb question at all .

Re: The dumbest message I have had by far!!!!

allsafetysolutions1 — Sat, 24 Jan 2015 08:06:16 GMT

Just thought I would let you all know, that the customer messaged me back and said "he will try and call the manufacturer". Because I haven't stopped thinking about everyone's comments, I replied telling him that I would contact the supplier myself and arrange a replacement for him.
Thanks everyone for your comments.

Re: The dumbest message I have had by far!!!!

duck---dodgers — Sat, 24 Jan 2015 09:04:36 GMT

He needs to remove the boots before he goes swimming, they may last longer.