topic Re: inacurate feedback in Selling

inacurate feedback

jennywren888 — Wed, 17 Dec 2014 21:40:35 GMT

I am presently awaiting payment for several items from one buyer who has 100% positive feedback showing ... No reply to 3 polite messages that I have sent. When I checked there are several very unhappy sellers leaving feedback over the last 6 months that indicate habitual non paying non communication ... yet there is a green positive symbol. I can not believe that so many people would have mistakenly clicked the wrong symbol then left very negitive comments. How does this happen .... Can someone change or have this changed to reflect 100% positive even though their feedback is clearly not positive??? Cheers Jenny

Re: inacurate feedback

aps1080 — Wed, 17 Dec 2014 21:48:01 GMT

Don't know but I have the same problem, a buyer 100%, put a bid on, nothing heard from since, no reply to messages, no response to non pay dispute.

Baffling.

Re: inacurate feedback

curraone — Wed, 17 Dec 2014 21:58:43 GMT

@jennywren888 wrote:
I am presently awaiting payment for several items from one buyer who has 100% positive feedback showing ... No reply to 3 polite messages that I have sent. When I checked there are several very unhappy sellers leaving feedback over the last 6 months that indicate habitual non paying non communication ... yet there is a green positive symbol. I can not believe that so many people would have mistakenly clicked the wrong symbol then left very negitive comments. How does this happen .... Can someone change or have this changed to reflect 100% positive even though their feedback is clearly not positive??? Cheers Jenny

Don't forget that a buyer cannot receive negatives or neutrals, only positives.

So some sellers, in their frustration, leave a positive feedback just to be able to put their words in the comment e.g. "buyer did not pay".

This is against ebay policy and can get sellers into trouble.

The best and only way to deal with a non-paying buyer is to open a unpaid item dispute after 4 days. Close it as soon as you can. Block the buyer from buying from you again. Have your site preferences set to block buyers with non-paying disputes. That way you protect yourself as a seller, and help other sellers.

Re: inacurate feedback

jennywren888 — Wed, 17 Dec 2014 22:01:00 GMT

No easy to understand ... With the high ebay especially including the postage) and paypal fees and now non paying buyers ... I think it's time for me to give away ebay ... Good luck and thanks for the reply ...

Re: inacurate feedback

aps1080 — Wed, 17 Dec 2014 22:04:46 GMT

You know it is bloody pathetic that you can't leave negative feedback for a buyer, it really is.

Why can't we give them neg feedback if they don't pay, aren't responsive to things ?

One way street if ever I saw one.

Re: inacurate feedback

jennywren888 — Wed, 17 Dec 2014 22:10:25 GMT

WOW I did not know that ... Makes sence that a seller may want to vent even it it means giving the person a positive tick ... great advice , thanks a million ... Kind regards Jenny

Re: inacurate feedback

clarry100 — Wed, 17 Dec 2014 22:48:32 GMT

If all sellers utilise the unpaid item cases properly then strikes are recorded on the buyer's account.

Then if you have your buyer requirements set to block buyers who have 2 or more strikes accrued in the past 12-months then such buyers will be automatically excluded from buying/bidding your items.

Much better than being able to leave NEG feedback IMHO as its automatic. You would have to manually filter on NEG feedback and you would not be able to block all the buyers you intended to especially those who snipe bid or use buy-it-now.

Re: inacurate feedback

i-love-my-sheep — Wed, 17 Dec 2014 23:05:06 GMT

@aps1080 wrote:

You know it is bloody pathetic that you can't leave negative feedback for a buyer, it really is.

Why can't we give them neg feedback if they don't pay, aren't responsive to things ?

One way street if ever I saw one.

Do you know what happens if you could leave a buyer a red dot? They will turn around and give YOU a red dot back. Their feedback rate falls, they keep buying with impunity. Your feedback rate falls, you lose your selling privileges and eventually get shut down.

ALL sellers should have buyer requirement blocks in place, then you won't have the issue of repeat offenders because they get a big message on their screen when they try to buy from you saying they can't. Sadly, most people who come here whinging about serial non payers don't have blocks in place to prevent them buying in the first place.

In the last month, I've had 28 serial non payers try to bid on my items. They CAN'T, regardless of how much they try.

Re: inacurate feedback

thecatspjs — Wed, 17 Dec 2014 23:20:25 GMT

Always a shame IMO when community members blame other community members for eBay failings.

I do not know how on earth any new seller not too familiar with this interface is supposed to really understand all of the eBay complexity and policy that is in place.

New accounts should be have the highest level of blocks in place when they are opened, then it is up to the individual to have a choice in removing them or opting for lower level - its called creating a safe trading environment.

It would surely stop most non-paying pests in their tracks, which would be good news for ALL sellers.

Simples.

Re: inacurate feedback

phorum_junkie* — Wed, 17 Dec 2014 23:25:54 GMT

For many years sellers could leave negs for buyers bhut sensible sellers didn't do so. All it got them was a retaliatory neg so if they were a seller too that could impact on their account but did nothing to stop buyers doing it again and again as not many people have the time or inclination to check the feedback of every bidder and even if they did it would not stop snipers or BIN buyers.

It also mean that poor sellers left negs then blackmailed buyers into agreeing to mutual cancellation of both negs so they could maintain their high feedback numbers and continue to sell unimpeded.

Another downside was that sellers were so annoyed by non payers they used to be not very polite in the feedback they left which made them look far worse than the non payer.

I much prefer the current system where I can open and close a dispute within 8 days and can block anyone who doesn't pay more than once.

Re: inacurate feedback

29lace29 — Tue, 27 Jan 2015 05:16:27 GMT

It is rather ironic that eBay implores us to give honest feedback and then denies the seller the right of doing that. One person I have just had problems with has a 100% feedback rating. When you read the feedback, in four of the cases the sellers have been let down and have had to give vent to their frustrations by giving poor feedback in words under the guise of positive. If four have gone to that extent, goodness knows how many other sellers this 100% eBayer was welched on. Why eBay does not regard these deliquent payers as not meeting their standards, I just don't know. This is one of two major gripes I have with eBay and my coomments to them have just been disregarded.

My own 100% feedback means nowhere near as much to me as it once did because of Ebay's policy.

Re: inacurate feedback

springyzone — Tue, 27 Jan 2015 07:25:50 GMT

If sellers would refrain from giving a positive green dot to bad buyers, some of those buyers wouldn't build up what looks like an impressive 100% rating. Their number would stay low.

Frustrating as it might be, it doesn't make a lot of sense to give any feedback at all to bad buyers or non payers. Just put in an unpaid item dispute, that will eventually hit the buyer harder when they find themselves blocked off from some purchases.

Re: inacurate feedback

clarry100 — Tue, 27 Jan 2015 07:29:50 GMT

We only leave feedback for buyers once we pack & send their item.

This way if they don't pay they get no feedback from us at all.