topic Re: DSR... most unethical system ever? in Selling

DSR... most unethical system ever?

saarzi — Tue, 27 Jan 2015 09:21:49 GMT

So, now I have two strikes for refunds that the buyer put "Item not as described", then went on to describe issues that were CLEARLY in the listing. No communication from these buyers prior to them opening the case. I refunded them fully, I have no issue with that, but obviously they cant read or they just changed their mind - why should sellers get a defect for this?

AND I have 3 defects for postage TIME - I post same day, every day, and in one case, positive feedback was left before the estimated postage time had expired! If Ebay leaves strikes for this, their logic must be that it is possible to post FASTER than same day??

Ebay wont remove any of them. This type of unethical business behaviour doesnt stand up in courts (I studied coporate law if anyone hadnt guessed yet), yet Ebay gets away with it because the losses are so small (until its too late) that sellers cant be bothered doing anything formal about it.

I spoke to a friend recently that works for a certain gov watchdog. He said, they do not receive enough formal complaints about particular practices in Ebay to pursue them. **bleep**ing online does NOTHING. If Ebay gives you a strike, which is something that can lead to the permanent closure of your account, for something outside of your control (and you have proof), make a FORMAL COMPLAINT to the ACCC and FO and every other organisation available. They are very quick online forms. Its EASY, but it needs to be done every. single. time.

Meanwhile, how make strikes until an account is closed?? is it when defects hit 5%? (no where near that, but still, just waiting for it to happen since its completely out of my control).

Re: DSR... most unethical system ever?

horizon1907 — Tue, 27 Jan 2015 09:40:02 GMT

gtx, There is not 1 Seller here, that will disagree with you. The DSR are fundmentally flawed. IMO it's a Mood Moderator. Some Buyers do not know what it means to Sellers. Ebay need to address this immediately, but seem to like it. Watch the small sellers gradually get defected out of ebay. Bang Bang your gone !!!

Re: DSR... most unethical system ever?

retailtherapist_8 — Tue, 27 Jan 2015 09:43:17 GMT

Absolutely disgraceful. I truly feel for you gtx305.

This whole "new" system is creating victims of innocent Sellers & further creating a huge divide between ebay & its customer base.

Ebays' business plan leaves a lot to be desired............perhaps its the lack of one thats the problem lol

Re: DSR... most unethical system ever?

horizon1907 — Tue, 27 Jan 2015 10:02:48 GMT

retail, That is so true. I think it's a deliberate move on their behalf to rid ebay of their "Bread & Butter" Sellers and make way for the Big Boys & Chinese sellers, that will sell by Volume. They will flood this site with so much junk, your head will spin. How come these defects don't seem to bother ebay's cushioned Big sellers when they deserve it ??

Re: DSR... most unethical system ever?

saarzi — Tue, 27 Jan 2015 10:04:37 GMT

yes, but its much more than just flawed.

It appears to be a purposeful, systematic way of removing certain sellers. Its clearly a strategy Ebay has employed to move into their next phase of a master plan (which is a longer term business plan all large businesses have). It appears they are aiming to be a brand / label / large business auction house in a few years time.

I dont think its a coincidence they purchased Gumtree, which is aimed at the dynamic they are seemingly trying to remove from Ebay.

If they are, fair enough. But theres more ethical ways of doing it.

I have my account as a test for something else thats in the works - Im not really here to make money off it. I feel for those who have a small business, or are on benefits trying to make a little more from Ebay, because they are the ones being screwed over. Ebay knows they are also the ones who wont / cant do anything about it - they think they dont have the means because they dont have the knowledge. Some businesses literally bet profit on this. I have worked for (and quit) business who do this. Their employees are almost always not told about these business aims (its kept to the executive), and not educated about this like laws protecting sellers, because the pay off when they dont know is larger. Its risk versus profit. its disgusting.

Re: DSR... most unethical system ever?

horizon1907 — Tue, 27 Jan 2015 10:11:20 GMT

IMO gtx, it's too late for ebay. They have lost Trust & Integrity Worldwide. The 2 things that a Business relies on most. It's been happening over period of time. They are fast becoming a no go area. Just too hard and far too mamy snags for a safe enviroment.

Re: DSR... most unethical system ever?

robinsonmarineparts — Tue, 27 Jan 2015 10:13:59 GMT

Join the boat brother.

I've got the same problem, with posting i believe that you have to post before the customer buys anything. lol

I have complained to ebay every day for the last 5/6 days.

If making an official complaint will help, then i'll do it.

I'll be getting another 2 defects next evaulation because i've had 2 propellers returned because they don't suit the buyers engines, as with you all is explained in my listings but people choose not the read, rather blame me for sending the incorrect part.

Re: DSR... most unethical system ever?

horizon1907 — Tue, 27 Jan 2015 10:18:54 GMT

robinsons, I was going to kudo that, but thought it sounded like I wish that on you. Sorry to hera that. Yep, some people just don't / cant read. That, these days is Dire for the seller. 😞

Re: DSR... most unethical system ever?

thecatspjs — Tue, 27 Jan 2015 10:27:55 GMT

gtx305 wrote:I spoke to a friend recently that works for a certain gov watchdog. He said, they do not receive enough formal complaints about particular practices in Ebay to pursue them. **bleep**ing online does NOTHING. If Ebay gives you a strike, which is something that can lead to the permanent closure of your account, for something outside of your control (and you have proof), make a FORMAL COMPLAINT to the ACCC and FO and every other organisation available. They are very quick online forms. Its EASY, but it needs to be done every. single. time.

I agree with your friend.

AND we have way tooo many posters encouraging others to try and dodge bullets through giving silly, risky advice or posting stuff like "its their rules ... suck it up".

if every single seller that identifies an issue with unfair trading practices filed a complaint - with clear detail and tangible examples - of misuse of market power, the ACCC would then be compelled to act.

As it is now, the boards frequently serve to hose down irate sellers by mocking and p* poor advice.

Re: DSR... most unethical system ever?

justajunk — Tue, 27 Jan 2015 10:30:46 GMT

Meanwhile, how make strikes until an account is closed?? is it when defects hit 5%? (no where near that, but still, just waiting for it to happen since its completely out of my control).

From what I've read -- on these forums -- eBay will send you a warning once your defect rate exceeds 5% and you will have a certain period (a few weeks?) in which to improve before you are shut down from selling permanently. You are, of course, still able to buy (!).

Interesting comment about those postage time defects. I wonder what would happen if you set your handling (not delivery) time to 10 days and an item arrived in 2.

Re: DSR... most unethical system ever?

justajunk — Tue, 27 Jan 2015 10:42:23 GMT

Just a thought -- in regards to postage time defects -- do you send items as parcels? If so, Australia Post now offer free tracking on parcels, and if you upload valid tracking info to eBay within 1 business day of a listing ending, surely that should give you some fire power.

"If we determine at a later date that the seller met certain requirements, we may adjust a low rating for postage time."

Quoted from http://pages.ebay.com.au/help/feedback/detailed-seller-ratings.html

Re: DSR... most unethical system ever?

khani808 — Tue, 27 Jan 2015 11:38:00 GMT

I feel your pain- I've received some pretty poor DSRs based on postage cost, when I was charging exactly the amount for the prepaid satchels! It's not my fault that that's how much Aus Post charges! I didn't even include the cost of bubblewrap or other packaging, and still get scored poorly.

Re: DSR... most unethical system ever?

horizon1907 — Tue, 27 Jan 2015 12:01:17 GMT

@justajunk wrote:
Just a thought -- in regards to postage time defects -- do you send items as parcels? If so, Australia Post now offer free tracking on parcels, and if you upload valid tracking info to eBay within 1 business day of a listing ending, surely that should give you some fire power.

"If we determine at a later date that the seller met certain requirements, we may adjust a low rating for postage time."

Quoted from http://pages.ebay.com.au/help/feedback/detailed-seller-ratings.html

How many Buyers honesty, would read or even know that section exists ? I would like to see that plastered on the Leave feedback Section. Make the Buyer FULLY aware of how it affects sellers.

Re: DSR... most unethical system ever?

justajunk — Tue, 27 Jan 2015 12:26:51 GMT

@horizon1907 wrote:
How many Buyers honesty, would read or even know that section exists ? I would like to see that plastered on the Leave feedback Section. Make the Buyer FULLY aware of how it affects sellers.

None (or at least none who aren't sellers themselves). The point is, eBay knows that such a section exists, and therefore gtx should be able to quote that section and point out the uploaded tracking numbers to have the Postage Time defects removed.

Re: DSR... most unethical system ever?

extra-keen — Tue, 27 Jan 2015 19:49:26 GMT

However, most sellers are also buyers - if they are banned from selling, I wouldn't mind betting they stop buying also.

The Defects system is the STUPIDEST policy ebay has thought up so far. It is absolutely demeaning and degrading to a community of committed, honest small business operators. And if ebay were honest themselves they'd be much quicker to make sure the very few fraudulent operators are stopped in their tracks.

Re: DSR... most unethical system ever?

pink-budgie — Tue, 27 Jan 2015 22:46:51 GMT

agree!!

and i keep getting "my dvd has not arrived" since november seems they dont get delivered now the new freebay has started

i cant believe how greedy some people are they expect everything free in life

Re: DSR... most unethical system ever?

i-love-my-sheep — Wed, 28 Jan 2015 01:21:00 GMT

@pink-budgie wrote:
agree!!

and i keep getting "my dvd has not arrived" since november seems they dont get delivered now the new freebay has started

i cant believe how greedy some people are they expect everything free in life

So far, touch wood, I've not had any issues with non delivery. I did have a buyer send a message a couple of weeks ago (a message, not a dispute), to tell me her item hadn't arrived yet. I sent a reply asking her to wait another week as there was the Christmas New Year break and items to rural areas in Vic were taking several weeks. I assured her that if it hadn't arrived within the week, I would not hesitate to refund her.

A couple of days later, I got a lovely message saying it had arrived and she was really happy with it. She left glowing feedback and 5 stars for everything. She could have easily said it never arrived, even if it did, because most of my stuff goes large letter with no tracking. It does worry me at times, but so far, so good!!

Re: DSR... most unethical system ever?

coalitionbrands — Wed, 28 Jan 2015 01:35:49 GMT

As far as I understand it when you reach 5% defect rate certain restrictions can be placed on your account - the 21 day holding time in Paypal being one. I think your listings also appear lower in Best Match search and a restriction is put on selling limits.

Re: DSR... most unethical system ever?

pink-budgie — Wed, 28 Jan 2015 03:13:42 GMT

yes my latest one has just msg me so far and i answered that with the long weekend it should be there very soon now

but this keeps happening now and i have sold a LOT of dvds over the last few years now since nov its 'were is my dvd" all the time im sorry to say that i am very sus about them now

it is not worth selling anymore it is costing me more in blood preasure tablets lol

Re: DSR... most unethical system ever?

lovedvds2013 — Wed, 28 Jan 2015 04:48:56 GMT

Hi, I was told to put in my list that due to eBay and PayPal new rules for sellers that they hold all payment money for 21 days posting won't be done till money is released.If you want to get your item on time please pay with bank deposit so I can post straight away.Very sorry but that how it is now thank you. Would I get in trouble for that please let me know thank you Lynette