topic Re: Has anyone sent a return label for an item return? in Selling

Has anyone sent a return label for an item return?

go-tazz — Thu, 29 Jan 2015 02:55:37 GMT

Seeing as it looks like sellers need to "send" the buyer a return label once a dispute is started and the buyer has

to return the item.

So how is that label accessed?

I presume they don't send a physical label so how does the seller pay for and send the label?

These type of returns are starting to appear on the boards but I haven't come accross a seller actually sending a

label,(so I'm just interested in how it works).

Re: Has anyone sent a return label for an item return?

pennyforum14 — Thu, 29 Jan 2015 03:11:37 GMT

Presumably you use Ebay labels to create the return label, then email the pdf of the label to the customer.

Re: Has anyone sent a return label for an item return?

go-tazz — Fri, 30 Jan 2015 21:04:14 GMT

That's fine if a buyer knows what to do with the pdf and has a printer.

The main problem I see is that the buyer may not have a printer,(so how can they print out a label?)

Will the seller win the case as they have provided the label but the buyer can't use it without a printer.

So if the seller then wins the case can they cancel the label?,(as it can't be used).

Re: Has anyone sent a return label for an item return?

pennyforum14 — Fri, 30 Jan 2015 22:34:15 GMT

I would think the percentage of people who shop online but don't have a printer would be pretty small, but if you happened to stike one you would probably have to ask Ebay for options. If you are worried about striking one AFTER you have printed the label, surely in your discussion of the return issue with the buyer you could ask them if they have a printer and explain that you will be sending a prepaid label which they will need to print? If they don't have a printer, then you could send them a prepaid satchel by mail perhaps?

Re: Has anyone sent a return label for an item return?

bakeandfry — Fri, 30 Jan 2015 22:48:30 GMT

Tazz, i rang and asked that. Now im in that boat of having no printer, also dont have easy access to pc. If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing.

Re: Has anyone sent a return label for an item return?

i-love-my-sheep — Sat, 31 Jan 2015 01:36:13 GMT

I have a computer at home, but don't have a printer. I used to have one but we found we were only using it a couple of times a year and it would get to the stage where they just stopped working. Probably clogged jets, but no amount of cleaning would fix it. The last one we had would print blue and that was it. If it was a page of text in boxes, it would print the boxes, but not the text. We have stopped buying them. I don't have internet access at work so couldn't even print something out there.

Re: Has anyone sent a return label for an item return?

clarry100 — Sat, 31 Jan 2015 01:49:13 GMT

I would disagree Penny.

I think the number of shoppers who shop online using their phone/tablet is growing very quickly these days.

These people are unlikely to have a printer.

Of the rest, those that have a printer are probably few as at home these days there is not a whole lot of call to print stuff.

For us its only becasue we are sellers that we have and use the printer.

Apart from that it would rarely get used and I think we would not see the need to own one.

Our stuff is only small, inexpensive and "squishy". So we only use untracked large letters.

So to print and send an ebay label with full tracking would cost us more than the item itself.

So in our case if this would happen (and it has not yet) then we would either want to send a replacement item or just refund without return.

Item replacement would be the most economical option for us.

Re: Has anyone sent a return label for an item return?

pennyforum14 — Sat, 31 Jan 2015 02:37:10 GMT

Fair enough, maybe its just because we're a house full of geeks (3 desktops, 3 laptops, 2 tablets, 1 E-reader and 3 smartphones, and there are only 3 of us, lol).

Re: Has anyone sent a return label for an item return?

digital*ghost — Sat, 31 Jan 2015 05:46:00 GMT

@clarry100 wrote:

I think the number of shoppers who shop online using their phone/tablet is growing very quickly these days.

I was at Office Works last week. There was a lady who handed over her phone and had a bunch of documents printed from them.

While such print services may not be readily accessible to all, it at least increases the available options to those who don't have a printer, since a PDF doc can be stored on a variety of devices that can then be plugged in etc to a computer somewhere print services are offered. (I was getting A4 docs printed on thick glossy paper, but there were cheaper options than mine, and mine was $1.20 from memory).

Re: Has anyone sent a return label for an item return?

jensmanchester-australia — Sat, 31 Jan 2015 09:36:53 GMT

We don't use ebay labels as we use eparcel. The one time I had a buyer who needed a return label I just printed it of at my end and posted the label to them. I presume if the buyer wasn't able to print of an ebay postage label you could just post the label to them.

Re: Has anyone sent a return label for an item return?

go-tazz — Sat, 31 Jan 2015 21:39:29 GMT

Thanks all,

As we all hope to never have an issue I was just looking for some feedback on this,(sort of like advance

notice so we have some idea as to the process involved).

I wonder if the printer issue ever entered the heads,(if it did,their thoughts where probably that it's a seller issue

so they don't care)

There are so many negatives for that policy I have no idea how they might have thought that it would actually

work,(obviously they didn't go though the scenarios on how it can affect sellers).

There will now be returns then where the seller not only has to double up on out of pocket postage costs but will

also be out of pocket for postage to send the return label,(which will probably end in a defect as well),

Once my single items finish I'll only be listing bulk lots to clear what I have and hopefully sell it all within the next

month,(then I wont have to worry about this issue on this ID).

Which also means I wont be buying as I wont be getting funds into my PP account

Re: Has anyone sent a return label for an item return?

springyzone — Sat, 31 Jan 2015 22:45:17 GMT

I guess I was surprised to find that a lot of people may not have printers. Like someone else who posted, we have a host of computers and printers here at our home and there are only 3 of us and we aren't in business.

I understand people use phones a lot these days (I am not one of them, I love the luxury of a big screen) but seriously, how do people get by without a printer? These days you have to print your own tickets for air travel, for cruises, for gift vouchers, just about everything.

My feeling is that if you send someone a PDF and they have no printer, it should by rights be their responsibility to deal with it. It would not be that hard to forward it on to a friend who could print, or save it to USB and take it somewhere to print. Even if your work has no printer, you can usually just send it straight to a photocopier from a computer or whatever.

I haven't had the airlines falling over themselves to offer to send me out tickets if i can't print my own. They just told me no e ticket produced, no boarding.

Re: Has anyone sent a return label for an item return?

bakeandfry — Sat, 31 Jan 2015 23:53:38 GMT

Springyzone wrote ~~
My feeling is that if you send someone a PDF and they have no printer, it should by rights be their responsibility to deal with it.
~~
Pdf files are harmfull to mobile devices.

Re: Has anyone sent a return label for an item return?

wwwwestsideimports — Sun, 01 Feb 2015 00:09:29 GMT

HI, I am registered for ebay postage labels but through Australia Post and also have eparcel labels. I have not used the ebay labels but they must work in a similar way to the eparcel system. I have recently had to send a couple of return labels for incorrect items.

If there is a return section you should be able to pull up the history for the correct buyer and it will automatically fill out the fields with the information. Then you send the PDF label to the buyer who prints it off and attaches it to the item. You will be charged the return freight on your account.

With the eparcel system all return labels are around $15 whether it's a $5 freight or $100 freight charge to send, we were lucky as the customer went to get a quote to send a heavy part back which was going to cost them around $130, so this is where we had to do something different, so tried the return label which cost us $15 instead - small price to pay and the customer thinks it's good service.

One tip is to send the email to yourself first so you can see the label, then send it to them from your inbox. They have the choice to print it at home, or take the consignment number with them and the post office will print it off and attach to item. It won't be a sticky label, just a normal sheet of paper.

Hope this helps as the ebay labels should work in a similar way, or ask their help department how to do it.

Good luck 🙂

Re: Has anyone sent a return label for an item return?

digital*ghost — Sun, 01 Feb 2015 02:13:42 GMT

@bakeandfry wrote:

Pdf files are harmfull to mobile devices.

Technically, they have the potential to harm any device, since they can contain things other than just images and text (eg scripts, even executable files, though their security has improved and most readers will now block them from automatically doing anything that can hurt a device - Adobe has a reader for mobiles, I don't know too much about it because I don't have anything that could run it, but if it's a security risk that's the cause of concern, it's probably worth checking out some of the mobile readers and seeing what level of protection they offer - the PC version of Adobe allows PDFs to be opened in a protected mode, at least).

Re: Has anyone sent a return label for an item return?

bakeandfry — Sun, 01 Feb 2015 02:22:12 GMT

Yes thats true Digital ghost, i ment it for the lower end mobiles, i had a old touch phone when i first started on ebay and it was sh..silly, got myself a newer one with the money i made on here and it amazes me what i can do with it.

Re: Has anyone sent a return label for an item return?

carlysunflower42 — Thu, 29 Jun 2017 12:19:30 GMT

hi everyone i dont have a printer i did this when i had to return an Record back to America it was heavy so i had to pay for

a RETURN LABEL aka parcel return label when the seller cant provide one i went to the post office to get one it covers the cost of the postage but not the parcel. The post office people print one out it has a number ask for a duplicate two copies

you will need to stick the label on the front of the parcel

message the seller when the parcel is returned

Take a photo of the Parcel return label as evidence

and explain you dont have a printer

They will pay for the item but sometimes not price of delievry and not for parcel

Re: Has anyone sent a return label for an item return?

*tippy*toes* — Thu, 29 Jun 2017 12:37:51 GMT

Please stop digging up old threads when there is absolutely no need to.