topic Re: New Ebay Nonsense Policy in Selling

New Ebay Nonsense Policy

levitzfurniture2012 — Sun, 01 Feb 2015 15:18:16 GMT

Our store received 98.5% positive feedbacks since we operated business here in 2011. However, recently, we are classified as "Below Average" seller due to few stocks are not available to sell which we didn't take off from our store immediately. Very enough, our fault on that. However, we found 2 weeks ago Paypal has been holding our funds for nearly every single sale. We called Paypal and found out:

Due to new Ebay policy, Paypal will hold funds until the goods are delivered to customer for "Below Average" seller. The point is we have been updating delivery status with tracking number for nearly 2 weeks. The customer has signed for receiving 2 weeks ago. The funds are still holding by Paypal. Their explaination is they didn't receive delivery status as they cannot access such information! As a seller, we need to call them to inform the tracking number and they need to track whether the item is been delivered or not. Lucky, we have tracking number for all items. We asked Paypal, if there is no tracking number on item, then will Paypal holding the funds forever? Their explaination is our customer needs to call them to confirm they really receive the item.

This ridiculous policy is just wasting time and make nonsense. It takes us 20 mins to get the funds released for the goods which been delivered 2 weeks ago.

Re: New Ebay Nonsense Policy

downeyas — Sun, 01 Feb 2015 23:11:46 GMT

Good morning - there is somewhere in here where you can mark a listing as 'out of stock'

If you do a search in 'help & contact' you should be able to find it - or wait for a clever person to come in with another reply.

The new rules where PayPal can withold your fund sucks big time.

As to the tracking number you can still add it - just go to the listing and under the item there is a 'more actions' drop down box where you can add the tracking number. Don't ring them levitz, that will leave you open to abuse from them and that is never a good idea.

Good luck - Sandra 🙂

Re: New Ebay Nonsense Policy

phorum_junkie* — Mon, 02 Feb 2015 00:12:49 GMT

There is no excuse for not having items in stock that you are offering for sale especially as you can now choose the option to keep the listing live with 0 items available.

Not having an item in stock will quite rightly earn you a defect, too many of those and you will not only be downgraded but you may have your selling privileges suspended.

I cannot say I blame Paypal for putting a hold on funds from a seller who is rated below average, I would be unwilling to trust a below average seller too.

Re: New Ebay Nonsense Policy

black*poppy — Mon, 02 Feb 2015 04:16:19 GMT

I can see the arguement for paypal holding funds.. but to expect the buyer to call Paypal to confirm receipt of the item is really too much. Really?? I've never heard of this before, hard to believe that paypal would release funds solely on the basis of someone else phoning - far too impractical and unreliable. Buyers aren't even inclined to leave feedback these days. I'd be phoning again to speak to someone else. If you can prove lodgement that should be enough.

Re: New Ebay Nonsense Policy

5kazam — Mon, 02 Feb 2015 04:42:18 GMT

I think that response is a bit harsh. I wonder how many sellers are actually aware of eBays new 'Out of Stock' policy.

And how would you know (as a buyer) if a seller has been given a below standard rating. I'm quite sure they are not going to advertise that.

And personally, I don't think eBay/PayPal have any right to put a hold on OPs funds - it has been good enough in the past for funds to be available immediately, so a precedent has been set.

Too much goal-post shifting from both entities, and illusions/delusions of immortality.

Re: New Ebay Nonsense Policy

black*poppy — Mon, 02 Feb 2015 04:46:12 GMT

Sorry, my post was in reply to the OP, not PJ. Apologies.

Re: New Ebay Nonsense Policy

5kazam — Mon, 02 Feb 2015 05:04:35 GMT

Actually, I'd like to ask the question of Why should anyone have to be continually ringing PayPal about their funds.

Everyone seemed to survive ok before this 21day (plus, in a lot of cases) hold on funds. Now all this ridiculous provide tracking no's, proof of receipt, blah, blah.

Crock of S**T as far as I'm concerned.

I would find it extremely insulting to not be trusted anymore.

Re: New Ebay Nonsense Policy

downeyas — Mon, 02 Feb 2015 06:09:22 GMT

Good grief, levitz came in here for help not condemnation - not every seller is aware of what is and what is not available for them to do, so 'Ready, aim, FIRE' is not helpng them.

Can't say anything nice & helpful? then shut-up! - Sandra

Re: New Ebay Nonsense Policy

nickfines — Mon, 02 Feb 2015 06:52:57 GMT

phorum junkie is an ebay stooge (probably and employee) who supports ANYTHING ebay does and condems anyone who is in the least critical of ebay. Treat him/her with the contempt he deserves.

Re: New Ebay Nonsense Policy

imastawka — Mon, 02 Feb 2015 07:01:21 GMT

Well, Mr 3 posts - you'll be remembered next time you want /need advice

Re: New Ebay Nonsense Policy

nickfines — Mon, 02 Feb 2015 07:26:54 GMT

You have a very fitting name. So the level of ones contribution is judged by the number of posts. Ha Ha Ha how laughable. Spare me your assistance thank you.

Re: New Ebay Nonsense Policy

padi*0409 — Mon, 02 Feb 2015 08:07:28 GMT

@nickfines wrote:
You have a very fitting name. So the level of ones contribution is judged by the number of posts. Ha Ha Ha how laughable. Spare me your assistance thank you.

Nope, the level of a boardies experience in helping others is indicated by the amount of times they've posted.

To call a respected member an "ebay stooge" makes you look like a numpty, even if they do sometimes come across as being a touch abrupt.

Re: New Ebay Nonsense Policy

nickfines — Mon, 02 Feb 2015 08:24:04 GMT

I a 'numpty' (sorry I am not into your specialised language still I suppose with all the time you must spend on this site you are probably and expert on nonsense talk) you do look like a troll to me though. A legend in your own mind. The posts you have made in relation to my contribution surely, even in your mind, dont constitute 'helping others', certainly I didn't find them helpful. In relation to the webay stooge when someone relentlessly attacks people who have reasonable grievance's it hardly qualifies them as a respected member

Re: New Ebay Nonsense Policy

nickfines — Mon, 02 Feb 2015 08:26:50 GMT

Looks like the 'gang' is out to monster me, or is it just the same stooge or stooges using different ids. Anyway have fun I have more important things to do than follow this garbage.

Re: New Ebay Nonsense Policy

padi*0409 — Mon, 02 Feb 2015 08:35:16 GMT

@nickfines wrote:
I a 'numpty' (sorry I am not into your specialised language still I suppose with all the time you must spend on this site you are probably and expert on nonsense talk) you do look like a troll to me though. A legend in your own mind. The posts you have made in relation to my contribution surely, even in your mind, dont constitute 'helping others', certainly I didn't find them helpful. In relation to the webay stooge when someone relentlessly attacks people who have reasonable grievance's it hardly qualifies them as a respected member

I'm sorry you're unable to comprehend that calling someone an "eBay stooge" is unfair, as is insinuating that I'm a "troll" for pointing out to you that the comment was unjustified.

"monster you" ????? You put yourself in the frying pan, not me.

Re: New Ebay Nonsense Policy

saarzi — Mon, 02 Feb 2015 09:47:26 GMT

I dont blame them for withholding fund from beow average sellers until the buyer receives their goods.

but, expecting buyers and sellers to call them about every sale to make sure it was received is ridiculous. what if you, just one seller, sells 50 items a day like some Asian sellers?

Ebay must have one massive call centre.

Id love to meet the people who make up many of Ebays policies. I expect them to be somewhat like the crazy cat lady from the Simpsons. Imagine the boardroom. Lol!

Re: New Ebay Nonsense Policy

black*poppy — Mon, 02 Feb 2015 09:55:46 GMT

Totally agree.

I'm suspicious that it is actually true, or maybe the robot in the call centre was mixed up.

I would be demanding to see this described in the policy. It's all there about witholding funds for up to 21 days. Nothing about "buyer must call to confirm receipt of item". Seriously doubt it 😛

Re: New Ebay Nonsense Policy

cherry*135 — Mon, 02 Feb 2015 11:02:06 GMT

@gtx305 wrote:
I dont blame them for withholding fund from beow average sellers until the buyer receives their goods.

but, expecting buyers and sellers to call them about every sale to make sure it was received is ridiculous. what if you, just one seller, sells 50 items a day like some Asian sellers?
Ebay must have one massive call centre.

Id love to meet the people who make up many of Ebays policies. I expect them to be somewhat like the crazy cat lady from the Simpsons. Imagine the boardroom. Lol!

I have wondered about that also, especially with these new policies re refunds etc, which require sellers to phone up if they require more info or want to appeal etc.

Re: New Ebay Nonsense Policy

thecatspjs — Mon, 02 Feb 2015 11:12:28 GMT

@padi*0409 wrote:
@nickfines wrote:
You have a very fitting name. So the level of ones contribution is judged by the number of posts. Ha Ha Ha how laughable. Spare me your assistance thank you.
Nope, the level of a boardies experience in helping others is indicated by the amount of times they've posted.

To call a respected member an "ebay stooge" makes you look like a numpty, even if they do sometimes come across as being a touch abrupt.

Absolute carp. There are numerous boardies that have posts recorded for drivel 5000+ attained through posting emoticons or memes.

Quantity of posts is meaningless in the scheme of things, substance and genuine assistance or geniune engagement is far more valuable IMO.

Re: New Ebay Nonsense Policy

levitzfurniture2012 — Mon, 02 Feb 2015 12:54:31 GMT

Thank you Sandra for your help. Our stocklist didn't updated on time. So we missed few items. The issue we have here is why Paypal doesn't have the updated information after 2 weeks since the goods has been delivered. The tracking number has been updated on Ebay since the goods are marked as "send". The reason Paypal holding the funds is because they don't have information from Ebay that the goods have been delivered.