topic Re: DSR defects The system sucks in Selling

DSR defects The system sucks

rocket2retro — Tue, 03 Feb 2015 06:35:50 GMT

I've recently received 2 DSR defects for Item Not Received On both ocassions opening the dispute was the first contact I've had from the buyer (automaticallty giving me an instant defect)

On both ocassions it was Australia Post being slow with delivery and not delivering ( in the first instance)

One case is still open but the other I refunded the buyer (for Australia Post's ineptitute)

Whatever the outcome of the 2nd I'm still left with 2 defects

How can a system that penalises a seller for something beyond his/her control be fair?

Shouldn't a buyer have to contact the seller FIRST before opening a dispute (at lease giving the seller a chance to explain/remedy the situation)

This is out-of-control eBay! It makes me honestly not want to care anymore-when in the past I've strived to keep 100% feedback & buyer satisfaction

If by doing the right thing still earns you defects why should I bother?

Re: DSR defects The system sucks

clarry100 — Tue, 03 Feb 2015 06:38:09 GMT

You sure are not Robinson Crusoe there.

Re: DSR defects The system sucks

horizon1907 — Tue, 03 Feb 2015 07:05:12 GMT

@rocket2retro wrote:
I've recently received 2 DSR defects for Item Not Received On both ocassions opening the dispute was the first contact I've had from the buyer (automaticallty giving me an instant defect)
On both ocassions it was Australia Post being slow with delivery and not delivering ( in the first instance)
One case is still open but the other I refunded the buyer (for Australia Post's ineptitute)
Whatever the outcome of the 2nd I'm still left with 2 defects
How can a system that penalises a seller for something beyond his/her control be fair?
Shouldn't a buyer have to contact the seller FIRST before opening a dispute (at lease giving the seller a chance to explain/remedy the situation)
This is out-of-control eBay! It makes me honestly not want to care anymore-when in the past I've strived to keep 100% feedback & buyer satisfaction
If by doing the right thing still earns you defects why should I bother?

as clarry mentioned, You ain't alone of this one rocket. It has to be the worst idea yet !!! It has no good points about it.

Re: DSR defects The system sucks

amazonchicky — Tue, 03 Feb 2015 07:09:37 GMT

There's only one I can think of - my dodgy competitors who are selling cheap, nasty, chinese copies but stealing photographs will slowly (or not so slowly) be bumped.

But sadly, someone like myself who sells genuine, quality items, provides excellent customer service and will bend over backwards and sidewarys to help a customer, will probaby also be bumped.