topic Re: CAN SOMEONE PLEASE EXPLAIN ! in Selling

CAN SOMEONE PLEASE EXPLAIN !

dotm2004 — Tue, 03 Feb 2015 05:37:05 GMT

I recently posted that when I have a non-paying buyer, that I open a case and leave feedback just before I close it, saying eg ... NO PAYMENT, NO CONTACT, VERY DISAPPOINTING. CASE CLOSED. I then block the buyer. Of course, I can only leave positives ... I was told by eBay some time ago, that this is the way to warn other sellers.

I then received a lot of comments that what I was doing wasn't legal, and I can't see why.

I can't understand why we (sellers) can't leave feedback (positive of course!), to advise that a buyer did not complete the sale, after purchasing an item.

A seller can leave NEGATIVE feedback and say anything they like, yet it seems we don't have the right to leave feedback to warn other sellers that the buyer didn't pay. I have read some very blatant feedback about non-payers with very nasty comments, .... I don't agree with that.

Is there someone out there who can tell me what the actual RULE is.

I posted the procedure I use earlier, but apparently I'm doing something that's illegal ??

Re: CAN SOMEONE PLEASE EXPLAIN !

kopenhagen5 — Tue, 03 Feb 2015 05:47:21 GMT

It is against ebay policy to leave false positives as feedback.

Sellers have not been able to leave negs for years.

But I see your point and I have also thought about leaving a positive with the facts.

Something like, Non payer, got fee back so positive result.

Afterall it turned out to be a positive experience closing a case against a non payer.

However it also against policy to mention a dispute in feedback.

Re: CAN SOMEONE PLEASE EXPLAIN !

bakeandfry — Tue, 03 Feb 2015 05:48:30 GMT

http://ocsnext.ebay.com.au/ocs/sc

Re: CAN SOMEONE PLEASE EXPLAIN !

cherry*135 — Tue, 03 Feb 2015 05:48:47 GMT

Its quite simple really. Sellers are only able to leave POSITIVE feedback for buyers (this has been the case for over 6 years).

Therefore any feedback written has to be positive comments.

Your example, is a false positive - they are negative comments. Not allowed. Plus the buyer if they are ebay savyy and know the rules can report the seller for leaving a false positive and the seller can get sanctioned for doing that.

As in the other thread, sellers don't need to leave any feedback for a NPB as there has been no transaction to comment on.

Re: CAN SOMEONE PLEASE EXPLAIN !

bakeandfry — Tue, 03 Feb 2015 05:50:11 GMT

Type the question in there.

Re: CAN SOMEONE PLEASE EXPLAIN !

phorum_junkie* — Tue, 03 Feb 2015 05:53:42 GMT

There are several reasons why sellers cannot leave negs, many of them the same reasons that when sellers could leave negs many of us didn't.

It only warns sellers who go in and check the feedback of every bidder, that still doesn't stop a buyer using BIN or a last minute snipe.

A buyer used to invariably leave a retaliatory neg, while they do not impact on a buying account too many on a selling account and it can lessen the chances of getting buyers.

Unscrupulous sellers would leave retaliatory negs if a buyer left one then blackmail buyers who thought negs were important into mutually removing them allowing them to maintain an artificially high feedback score.

A lot of sellers didn't take the time to think what they were typing and left the sort of comments that would have a prospective buyer hitting the back button, how feedback is left is just as important as the type of feedback.

There are other reasons too, it is far better to give non payers strikes so neither side can leave feedback but you can block them and allow other sellers to do the same if they have done it more than once.

As a long time seller I much prefer the system as it is now.

Re: CAN SOMEONE PLEASE EXPLAIN !

clarry100 — Tue, 03 Feb 2015 06:02:31 GMT

The way I see it you don't have to use the feedback system to "warn" other sellers. It can't work.

The best way to achieve this is to open/close a UPI case. This action records a strike on the buyer's acccount.

If other sellers have their correct buyer requirements in place then once a buyer gets 2 or more of these strikes they cannot bid or BIN from any seller who has blocks in place.

If it's just recorded in a buyer feedback comment then there is nothing to stop that buyer from bidding at the last minute (or buying BIN) before a seller has time to look up their feedback comments. So it cannot warn other sellers.

So don't waste your time with such feedback and risk a slap for a policy breach yourself.

Put the energy into the existing system which works well.

We simply don't bother to leave any feedback for non-payers. All this does is give them one more positive score on their account regardless of what the comment says.

Re: CAN SOMEONE PLEASE EXPLAIN !

cherry*135 — Tue, 03 Feb 2015 06:15:45 GMT

Note: Buyers can leave sellers negative, neutral or positive Feedback. Sellers can leave buyers positive Feedback or choose not to leave Feedback.

If a buyer doesn't pay for an item, eBay also removes Feedback left by a buyer when the buyer hasn't responded to an unpaid item case and has an unpaid item recorded for that transaction.

http://pages.ebay.com.au/help/feedback/howitworks.html

While sellers can leave a positive Feedback rating and a comment for buyers, they can't leave negative or neutral Feedback.

Negative Feedback discourages buyers from future transactions and can lead to lower sales. In addition, there are more effective ways for sellers to resolve issues with buyers.

Re: CAN SOMEONE PLEASE EXPLAIN !

dotm2004 — Tue, 03 Feb 2015 06:49:52 GMT

Thank you all very much for this .... I'll revert to my original way.

I do feel a bit peeved that originally, I opened, closed, and blocked the buyer .... but when I had a series of non-payers (turned out to be the same one !!) and other sellers were contacting me, (and each other) ...... I rang eBay, and they said to leavef eedback and mention that the buyer was a non-payer !!!

I've been selling on eBay for many years, consider myself experienced, and have a good following of buyers, so here's to this continuing !!

I really do appreciate this page .... it certainly helps me much more than eBay support 🙂 🙂 🙂

Re: CAN SOMEONE PLEASE EXPLAIN !

2106greencat — Tue, 03 Feb 2015 07:04:25 GMT

NPB - open and close a dispute and give the buyer a strike.....make sure your blocked list includes eBayers with 2 strikes or more, do NOT add to the postivie feedback by leaving a negative comment with a green dot.

You have excellent feedback so try to keep it that way and follow policy to the letter so you are not being hurt by someone elses inablility to follow the correct procedures.

And never mention feedback or disputes in any listing, this just makes me (as a buyer) think that there may be a problem with a seller.

Re: CAN SOMEONE PLEASE EXPLAIN !

lovedvds2013 — Tue, 03 Feb 2015 07:40:41 GMT

Hi just wanted to let you know any case that you open goes on your dash board check it

Re: CAN SOMEONE PLEASE EXPLAIN !

digital*ghost — Tue, 03 Feb 2015 08:14:26 GMT

@lovedvds2013 wrote:
Hi just wanted to let you know any case that you open goes on your dash board check it

A buyer opening a case against a seller might, but an unpaid item case against a buyer won't.

Re: CAN SOMEONE PLEASE EXPLAIN !

k1ooo-slr-sales — Tue, 03 Feb 2015 08:23:50 GMT

@dotm2004 wrote:

I posted the procedure I use earlier, but apparently I'm doing something that's illegal ??

it's not illegal, but it is against eBay policy.

I know some might think I am nit-picking on your choice of words . . . . . but there is a huge difference between the being illegal and being against policy.

Re: CAN SOMEONE PLEASE EXPLAIN !

clarry100 — Tue, 03 Feb 2015 08:50:48 GMT

We open Unpaid Item Disputes against buyers pretty much every day on one or another of our selling IDs.

But never once has there been any defect awarded against us for doing so....

YET anyway... Wouldn't put it past ebay to introduce such a policy in the future tho. LOL

Re: CAN SOMEONE PLEASE EXPLAIN !

gratho12 — Wed, 04 Feb 2015 23:09:39 GMT

If this were the case - "As in the other thread, sellers don't need to leave any feedback for a NPB as there has been no transaction to comment on." then BUYERS shouldn't be able to leave feedback either!

Re: CAN SOMEONE PLEASE EXPLAIN !

digital*ghost — Thu, 05 Feb 2015 00:13:49 GMT

@gratho12 wrote:
If this were the case - "As in the other thread, sellers don't need to leave any feedback for a NPB as there has been no transaction to comment on." then BUYERS shouldn't be able to leave feedback either!

They generally can't when a UPI case has been closed without payment, but if they do, it should either be automatically removed when the case closes, or the seller can ask eBay to remove it (sometimes eBay need to be reminded that FB in those circumstances is supposed to be removable), but in saying that I kinda disagree about there being no transaction to comment on - it's technically a cancelled transaction, just cancelled in a different way, and both parties can leave FB after those. (Not suggesting people should be able to leave FB for each other after a UPI, just saying that a transaction was created, because if there was no transaction, the UPI process wouldn't even be necessary).

Re: CAN SOMEONE PLEASE EXPLAIN !

garmenttherapy — Mon, 09 Feb 2015 13:46:26 GMT

Please go onto facebook join the group eBay australia buyer name and shame let others see the name of this person!

Re: CAN SOMEONE PLEASE EXPLAIN !

qball28 — Mon, 09 Feb 2015 14:12:49 GMT

So, buyers shouldn't be able to leave negatives then. The sellers could get strikes too, one side that can leave negative and the other can't is not fair, it's a sort of, the buyers demanding a ransom and they release the hostage ( the seller) as a buyer, the buyer can freely ask the seller to leave feedback ( email) because there's no consequence for asking, the seller can't give them a negative for asking (hassling) but the seller can't ask freely that the buyer leave them feedback as the buyer can leave a negative for you asking ( hassling) I'm afraid to ask for that reason ( getting negative) and none of them hardly leave feedback too.