topic Re: Possible to disable 'Please Pay' automated emails? in Selling

Possible to disable 'Please Pay' automated emails?

kustomizer99 — Wed, 27 Feb 2013 04:46:04 GMT

Does anyone know if it's possible to disable the automated 'Please pay for your item' emails that eBay sends out to buyers -- about one or two days after an auction ends?!

I recently had a buyer complain to me about 'my' impatience after they received several of these, and there really is no need for eBay to do this. All it does is annoy the buyer and most likely contributes to low star ratings in many cases, as I'm sure it did in this example.

Re: Possible to disable 'Please Pay' automated emails?

*sparklz* — Wed, 27 Feb 2013 05:14:23 GMT

ebay only send ONE payment reminder 2 days after the sale.

If they got more than that they did not come from ebay or they are exaggerating.

Re: Possible to disable 'Please Pay' automated emails?

*sparklz* — Wed, 27 Feb 2013 05:17:08 GMT

To stop ebay sending the message hover your mouse over Account in your my ebay,

from the drop down click on Manage communication with my buyers

and then hover your mouse over

If your buyer hasn't paid after a couple of days and there is a yes no option for those emails.

Re: Possible to disable 'Please Pay' automated emails?

kustomizer99 — Wed, 27 Feb 2013 05:20:32 GMT

This was a multiple purchase, and there's one reminder for each item, not just one for the entire order. I know this because I get them all the time when I make multiple purchases from the same seller. Just today I received seven of them on the same transaction, only two days after the listings ended.

Re: Possible to disable 'Please Pay' automated emails?

kustomizer99 — Wed, 27 Feb 2013 05:21:20 GMT

Thanks for the tip, I'll try that now 🙂

Re: Possible to disable 'Please Pay' automated emails?

phorum_junkie* — Wed, 27 Feb 2013 05:24:41 GMT

You can turn the reminders off if you want but ebay only send the one reminder after 2 days.

Go to My eBay > My Account > Manage communications with buyers

Re: Possible to disable 'Please Pay' automated emails?

purple.cow — Wed, 27 Feb 2013 05:39:18 GMT

I can see your point Kustom-65 because I find it very annoying when I've made multiple purchases with the same seller and have to wait a few days to finish buying other items that the auction time ends days later and I'm receiving Ebay payment reminders for the earlier items.

I know they were coming from Ebay instead of the seller so I say nothing about it to the seller themselves, but Ebay gets a mouthful of abuse from me every time over it.

It has never made any difference but at least I'm venting at the real perp instead of blowing up the seller for something that they don't appear to have any control over.

Okay, I openly admit it, I have an attitude problem 😉

So, I have an attitude... What's your problem ]:)

Re: Possible to disable 'Please Pay' automated emails?

kustomizer99 — Wed, 27 Feb 2013 06:01:55 GMT

It IS annoying, a shame it has to be the default - like that dopey 'Best match' thing...!

In the incident I referred to, the buyer asked if I could wait a week for payment, and I told them that was fine. So they were understandably peeved when they were flooded the next day with 'PAY NOW' reminders!

Ah well, all fixed now. Thanks again folks!

Re: Possible to disable 'Please Pay' automated emails?

phorum_junkie* — Wed, 27 Feb 2013 06:12:16 GMT

If a buyer asks me if they can wait to pay as they are interested in other items I tell that is fine and just to ignore any reminder to pay emails that ebay send out automatically.

If they haven't contacted me within 48 hours if they are not paying within 4 days then they shouldn't be surprised if they get a reminder on day 2, they will get another from me after 3 days and a dispute will be opened after 4!

Re: Possible to disable 'Please Pay' automated emails?

purple.cow — Wed, 27 Feb 2013 06:30:02 GMT

Then how do you handle things when a buyer is waiting for another one of your auction items to bid on 5-6 days after they won their first auction with you phorum-junkie?

I don't bother contacting the seller for any reason until I've finished my buying session with them, no matter how many days in between items coming up, so I'd see you as harrassing me going by what you say above, and if you launched a dispute aganst me after only 4 days you'd p1ss me so badly I'd be contacting Ebay over your harrassment.

If all your items were listed as BINs I'd have no problem with paying immediately, but how can anyone do that when they're bidding on multiple listings stretching out days apart?

I don't consider myself to be answerable to any Ebay seller when my payment is held up due to their own auction listing frequencies.

Re: Possible to disable 'Please Pay' automated emails?

*sparklz* — Wed, 27 Feb 2013 06:37:41 GMT

moorna12 so I'd see you as harrassing me going by what you say above, and if you launched a dispute aganst me after only 4 days you'd p1ss me so badly I'd be contacting Ebay over your harrassment.

ebay have put this options for sellers in place so you could complain all you like and they would do NOTHING

If you intend to purchase more from a seller that is days apart before ending then you need to have disputes open against you for being so rude to make the seller wait for you money.

It is only courteous to let the seller know of your intentions and to avoid non payer disputes from being open on you.

Any seller is ok with waiting IF you can make the effort to communicate!!!!!

Re: Possible to disable 'Please Pay' automated emails?

davewil1964 — Wed, 27 Feb 2013 08:42:43 GMT

I certainly wouldn't rely on your thinking Moorna. It is common courtesy to advise a seller you are bidding on several of their items and ask if it is okay with them if you pay for the ones you win after they've all finished.

What happens if just before the last one is due to finish (5-6 days after you won the first one) the seller lists something else you want? On a 10 day auction? Just bid on it without advising the seller? Making payment more than a fortnight after your first win and not initiating communication/explanation with the seller at any time is unlikely to enamour you to the seller and is very likely to see you with a few INRs, some of which will probably have closed in that time.

And I'm pretty sure neither Fair Trading nor the ACCC would side with you.

Re: Possible to disable 'Please Pay' automated emails?

digital*ghost — Wed, 27 Feb 2013 09:06:06 GMT

I don't bother contacting the seller for any reason until I've finished my buying session with them, no matter how many days in between items coming up, so I'd see you as harrassing me going by what you say above, and if you launched a dispute aganst me after only 4 days you'd p1ss me so badly I'd be contacting Ebay over your harrassment.

If a seller has a time-frame in their listings letting every potential buyer know when payment is due, and their processes uphold those time-frames, you'd have absolutely no basis whatsoever to be annoyed or feel harassed. If it's four days and you don't pay or even bother to make contact in four days, what do you expect a selller to do, just sit there, waiting, not knowing anything....indefinitely? That's what it looks like from the seller's POV.

You might know what your intentions are, and all the reasons why you're not paying yet. but the seller doesn't. Since you're the only one that can keep them informed, blaming the seller for acting on far less information than you have and were not prepared to share is just plain rude. (Sorry if that offends, I would usually try to be a little more tactful, but there's just no two ways about it).

BTW, when I (and many other sellers) open UPI disputes, it isn't to threaten the buyer, it isn't to get them to pay, in fact it has absolutely nothing to do with the buyer at all. I just want the fees I was charged for the "sale" back. So don't judge sellers, or their intentions, if you aren't even prepared to communicate with them and share yours...or actually find out how reasonable or understanding they're prepared to be. 😐

Re: Possible to disable 'Please Pay' automated emails?

willynfantasticals — Wed, 27 Feb 2013 23:13:08 GMT

Honestly, how long does it take to send the seller a message?

"Hi, I've just purchased/won at auction from you. I am also bidding on something else that ends in X days. Is it ok if I pay for all purchases at the same time?"

I've never had a seller say no to this request.

Re: Possible to disable 'Please Pay' automated emails?

purple.cow — Thu, 28 Feb 2013 00:40:03 GMT

I certainly wouldn't rely on your thinking Moorna. It is common courtesy to advise a seller you are bidding on several of their items and ask if it is okay with them if you pay for the ones you win after they've all finished.

What happens if just before the last one is due to finish (5-6 days after you won the first one) the seller lists something else you want? On a 10 day auction? Just bid on it without advising the seller? Making payment more than a fortnight after your first win and not initiating communication/explanation with the seller at any time is unlikely to enamour you to the seller and is very likely to see you with a few INRs, some of which will probably have closed in that time.

And I'm pretty sure neither Fair Trading nor the ACCC would side with you.

My answer:

I always clear every lot of purchases at the end of each week by paying for them in one hit before starting out afresh the next week for my own account keeping reasons.

If anyone is that desperate that they can't wait that long I feel very sad for their lack of financial management and business acumen.

I've never experienced any problem with any seller I buy from concerning the way I work so I see no reason to change things, but there again I do not to buy from Aussie sellers anyway. Waaay too expensive.

No matter what any seller states on their ads regarding terms of sale etc. it doesn't lock it into law so the Fair Trading don't give a toss.

Re: Possible to disable 'Please Pay' automated emails?

purple.cow — Thu, 28 Feb 2013 00:43:07 GMT

Honestly, how long does it take to send the seller a message?

"Hi, I've just purchased/won at auction from you. I am also bidding on something else that ends in X days. Is it ok if I pay for all purchases at the same time?"

I've never had a seller say no to this request.

Too long when you have to keep doing it and I see no reason for the need when I'm buying.

Re: Possible to disable 'Please Pay' automated emails?

purple.cow — Thu, 28 Feb 2013 00:51:42 GMT

ebay have put this options for sellers in place so you could complain all you like and they would do NOTHING

I know, but they remove seller non-payment black marks so fast when you tell them the seller is just an impatient idiot lol.

Re: Possible to disable 'Please Pay' automated emails?

*sparklz* — Thu, 28 Feb 2013 00:51:47 GMT

I've never experienced any problem with any seller I buy from concerning the way I work so I see no reason to change things, but there again I do not to buy from Aussie sellers anyway. Waaay too expensive.

While the seller would be seething at their end they are not going tell you how annoyed they are

Ok so lets assume a seller sent you a message after you paid with no previous contact from you to say "I think you are wrong for making me wait and not advising you will pay on **/** due to wanting to combine postage with other purchases."

By the sound of the way you have posted here you would leave a neg for that message so of course a seller is not going to let you know how they really feel about your lack of comms with them.

Re: Possible to disable 'Please Pay' automated emails?

willynfantasticals — Thu, 28 Feb 2013 04:01:26 GMT

Honestly, how long does it take to send the seller a message?

"Hi, I've just purchased/won an auction from you. I am also bidding on something else that ends in X days. Is it ok if I pay for all purchases at the same time?"

I've never had a seller say no to this request.

Too long when you have to keep doing it and I see no reason for the need when I'm buying.

Hmmm ...... yet you seem to have plenty of time to post on these boards. Interesting.

Re: Possible to disable 'Please Pay' automated emails?

willynfantasticals — Thu, 28 Feb 2013 04:04:54 GMT

Oops. Messed up the quote thingie. LOL.