topic Re: Smiley Face in Selling

Smiley Face

australian-jewellery-sales — Wed, 27 Feb 2013 12:10:43 GMT

Hi, not sure what to do here.

We receive a neutral comment with a smiley face 🙂

No contact from buyer and we cannot contact them?

Only clue is they have been doing a lot of this to other sellers on ebay.

Ebay as usual just send an automated responce claiming it does not qualify for removal.

Re: Smiley Face

motherbear2003 — Wed, 27 Feb 2013 12:15:29 GMT

At a guess I would say your buyer has been leaving feedback on one of those "smart" phones or simply doesn't understand the feedback system.

It's pointless emailing ebay, you need to phone them and ask them to have a look at the buyer's record of leaving feedback for others; it may help, but don't hold your breath.:|

Re: Smiley Face

kopenhagen5 — Wed, 27 Feb 2013 12:22:43 GMT

A neutral doesn't affect your rating so wouldn't worry too much.

It's possible they posted it with an iphone as there are some problems with posting feedback using iphones.

Going by the number of sales you are doing, I would just move on. 🙂

Re: Smiley Face

putney32 — Wed, 27 Feb 2013 12:23:54 GMT

alex that buyer leaves lots and lots of neutrals, some with good, some with not so good comments. my guess is he uses an iphone and doesnt pay attention to what he's doing...

sadly

Re: Smiley Face

foxette-in-sox — Wed, 27 Feb 2013 12:24:11 GMT

Could've been worse-you may have ended up with one of their illiterate comments.

Re: Smiley Face

australian-jewellery-sales — Wed, 27 Feb 2013 12:31:47 GMT

Thanks motherbear2003 it seems calling them is the only way.

Messaging them just seems to get caught up in automated replies.

Re: Smiley Face

australian-jewellery-sales — Wed, 27 Feb 2013 12:32:51 GMT

kopenhagen5 it may not affect our rating, but does it affect our future potential customers?

Re: Smiley Face

motherbear2003 — Wed, 27 Feb 2013 12:33:14 GMT

Emailing them is about as useful as talking to dead help:|

Re: Smiley Face

australian-jewellery-sales — Wed, 27 Feb 2013 12:34:22 GMT

motherbear2003 agree

Re: Smiley Face

kopenhagen5 — Wed, 27 Feb 2013 12:50:17 GMT

kopenhagen5 it may not affect our rating, but does it affect our future potential customers?

I would say, probably not.

Firstly it's not a negative remark and neutrals are hard to spot on the page assuming that most buyers would look which they don't.

Secondly, it won't take long for it to end up on page two.

If you have already asked to assist in making their purchase more satisfactory, I would focus energies where it may matters.

Your record is impecable and buyers will see that first. 🙂

Re: Smiley Face

davewil1964 — Wed, 27 Feb 2013 13:11:51 GMT

Almost 14000 fb and you still can't work this place out. if I didn't know better I would think this was the monthly AJS advertising thread. Not that you would do that Alex. Plus you will only see about two responses as you have the rest of us on ignore.

Fair dinkum...

Re: Smiley Face

*new2vintage — Wed, 27 Feb 2013 16:04:26 GMT

You are as cynical about him as I am Dave.

Re: Smiley Face

the-kazbar — Wed, 27 Feb 2013 19:14:56 GMT

regardless, I am glad this thread is here so I can block this buyer PDQ

Re: Smiley Face

carls*world — Wed, 27 Feb 2013 22:34:28 GMT

Might just be that some people consider middle of the road as what's expected. The same type who leave 3 DSR stars for satisfactory performance, and only consider positives and 5 stars for exceptionally outstanding service.

Or might be the iPhone problem too. Technology's left hand really should keep track of what its right hand is up to 😉

Re: Smiley Face

australian-jewellery-sales — Wed, 27 Feb 2013 22:41:17 GMT

kopenhagen5 isn't it also possible that if some members don't know how to use feedback, it is also possible that some members don't know how to read feedback, and could avoid buying because they see a less than perfect (positive) rating?

Re: Smiley Face

australian-jewellery-sales — Wed, 27 Feb 2013 22:43:42 GMT

the-kazbar lucky you, I wish we had of been warned as we also would have blocked this buyer once we looked at there feedback record towards other sellers.

Obviously we have blocked them now, but too late for us.

Re: Smiley Face

kopenhagen5 — Wed, 27 Feb 2013 22:44:40 GMT

Once again, I doubt it. Most, if not all at times, will simply see your big number of trans and 100%. It doesn't get much better than that.

Re: Smiley Face

australian-jewellery-sales — Wed, 27 Feb 2013 22:45:50 GMT

carls*world regardless of what is the real reason here, it is frustrating that ebay don't take responsibility for their messed up feedback system.

Re: Smiley Face

australian-jewellery-sales — Wed, 27 Feb 2013 22:48:37 GMT

kopenhagen5 as a buyer, I check the grey comments before deciding to buy or not.

My fear is some just see the grey or red dots, and move on to another seller, who was lucky enough to avoid buyers that don't know how to use the feedback system.