topic Re: left category list - disappeared in Selling

left category list - disappeared

ordervania — Fri, 20 Feb 2015 05:14:37 GMT

I noticed last night, that the left category list is gone.

You know, the one normally appears on the left hand side of your item description.

I checked my listings in 2 accounts, all category lists are gone; I then called my friend who also has 2 accounts, same issue.

Checked my listing frame settings, no mistake there since I never changed them.

Take a look at your listings now, is the category list still showing?

Another annonying glitch I think.

Re: left category list - disappeared

digital*ghost — Fri, 20 Feb 2015 07:29:02 GMT

@ordervania wrote:

Another annonying glitch I think.

According to eBay, they have a tech team working on a fix.... I really hope that's what they actually do.

Re: left category list - disappeared

ausbargainbasement — Fri, 20 Feb 2015 08:18:38 GMT

So many Glitches have never seen so many on Ebay before normally fixed within a few hours, but not in this case, come on Ebay, how can we sellers soar like a Eagle ( as Ebay expects us to do) when we are working with a bunch of turkeys.

Re: left category list - disappeared

bombora-marine — Mon, 23 Feb 2015 00:37:14 GMT

Im glad I found this thread as I thought I was (or am) going coo coo.

I have the same issue and contacted Customer Help.

Re: left category list - disappeared

englishrosegardens — Sun, 22 Feb 2015 12:52:52 GMT

I'm sorry, I shouldn't laugh, but I really can't help it! You were definitely talking at cross-purposes - they were trying to tell you how to do your settings and couldn't accept the fact that it just wasn't working.

My list of categories disappeared over a year ago. The settings are still the same as they always were. I really can't be bothered going through the fruitless exercise of contacting ebay about it. I've got better things to do than bang my head against a brick wall.

I've got the old style store format and I'm dreading the new style, but I can live with only having my categories only showing in the store and not in the listing descriptions.

Re: left category list - disappeared

robinsonmarineparts — Sun, 22 Feb 2015 14:32:07 GMT

I'm have been gone for awhile.

Re: left category list - disappeared

bombora-marine — Sun, 22 Feb 2015 23:21:42 GMT

The thing is they are saying to go into the "Store Categories" section but that section is only for setting up the categories I want (and which are already set up). In order for store categories to display (and as I understand) you need to go into the "Display Categories" section. The Ebay representative is the expert but what they are writing doesn't make sense to me...

I should add that they hung up on me while I was trying to follow their instructions. Not much patience.

Re: left category list - disappeared

bombora-marine — Sun, 22 Feb 2015 23:25:15 GMT

Another issue is that with the List Categories gone the presentation of my listing is skewed and now i have to go into every single one and reformat.

Re: left category list - disappeared

bombora-marine — Sun, 22 Feb 2015 23:41:01 GMT

Just found a similar thread in the Power Sellers forum titled "Please Tell Me This Is Only Temporary Glitch"

Re: left category list - disappeared

bombora-marine — Mon, 02 Mar 2015 09:42:00 GMT

As an update to this issue here is the response from Ebay

"I understand that you are frustrated with your previous contacts. I checked your chat transcripts but it seems that the two previous representatives misunderstood your concern because the steps that they provided is for you to add a store category but as mentioned by the two previous email representatives, we do have an issue regarding with the listing frames not showing in your listings. I do apologize for the misinformation of the two chat representatives and the inconvenience that this have caused you. Rest assured, our technical department is doing their best to resolve this issue as soon as possible."

It seems Ebay didn't like my posting a copy of the chat message where the reps claimed the problem was me and not Ebay.

For those that didn't get to see the chat message the thread basically outlined me explaining how the left category list has disappeared and asking how I could fix it, the Ebay rep trying to walk me through how to set up an Ebay store (when Ive been selling for years), me patiently suggesting that the his explanantion was unrelated and the subsequent narky response from the rep saying that every other rep would tell me the same.

Re: left category list - disappeared

bombora-marine — Tue, 03 Mar 2015 23:30:10 GMT

As a further update Ebay has advised that the glitch on the Left Listing Frame And Categories was published on 15 February 2015.

Re: left category list - disappeared

bombora-marine — Sat, 07 Mar 2015 08:00:24 GMT

Me again....

Ebay now says that the glitch was not published but only advised internally to their IT team. Ebay also says that I am the only one with this problem ...

Re: left category list - disappeared

digital*ghost — Sat, 07 Mar 2015 08:16:04 GMT

@bombora-marine wrote:

Ebay also says that I am the only one with this problem ...

Oh, I guess I'm imagining it happening on my listings, then...

I must have some form of hypo-glitch-dria. (I have the glitch, eBay has the "chon". ).

Re: left category list - disappeared

bombora-marine — Thu, 16 Apr 2015 08:36:17 GMT

Ebay advised me an estimated 60 days to fix from 15 February. Still got the problem and happening to others.... Hmmmm Im about to send a follow up 😞