topic Re: Australia Post! What a joke! in Selling

Australia Post! What a joke!

funkyflamingo* — Thu, 26 Feb 2015 09:52:47 GMT

I sent an item with Australia post. I had the choice of putting it in a satchel, but I thought it would be better bubble wrapped and placed in a box which cost me more money to do this, as I changed my mind last minute to do this, and only charged the buyer what it would cost to place in a satchel.

The buyer received it today broken. It was hard plastic item, and the item looks like it has been run over by a truck.

I am so unhappy with Australia post service as they have zero care factor with their items.

What gets me, is that eBay takes a commission of the item + postage, and then you post the item and it does not arrive in good order, and Australia post won't take responsibility for there every day service yet we have to pay the price. We take the responsibility for ebay and Australia post, yet these two companies are Mammoth, and we are just the little people.

I know there is really nothing I can do, as I don't want a dispute, and I have refunded the buyer in full, and also asked the buyer to put in a claim at Australia post , which he may or may not do.

I am just having a winge,

Tomorrow is a new day! And hopefully a better one!

Re: Australia Post! What a joke!

designers*n*more — Thu, 26 Feb 2015 09:57:27 GMT

Ask your buyer to take photographs of the state the parcel arrived in. Australia Post will in some cases compensate. If you have items that may be considered breakable, fragile etc, I would purchase a roll of "Fragile" tape. I bought mine at Woolworths. That way if something does arrive broken I can show AP that the item was packaged in a secure manner.

Re: Australia Post! What a joke!

designers*n*more — Thu, 26 Feb 2015 09:59:06 GMT

I can't remember if the sender lodges the claim for damaged items or the receiver. There's different rules for the various claims. If you don't get a satisfactory response from AP tell them you want to speak to a supervisor.

Re: Australia Post! What a joke!

lyndal1838 — Thu, 26 Feb 2015 10:43:16 GMT

If you want the buyer to make a claim on AP they will have to take the item with the packaging to their post office for inspection and to get the form to make the claim.

It is unlikely that the buyer will co-operate now that you have refunded their money......you should have asked them to take it to the PO before your refunded..

Re: Australia Post! What a joke!

funkyflamingo* — Thu, 26 Feb 2015 11:24:25 GMT

The buyer is lovely. He has sent me photo's and said he will go to Australia post to put in a claim.

He has also left me wonderful feedback.

I don't think I will get far with Aus Post. This item was a hard item to break. It is not a fragile. It was hard plastic wine cooler. He received it with a massive hole/ crack. It seriously looks it had been stepped on or a 20 kg item has been thrown on it.

I'm just having one of those days. You think you do the right thing. I label my items as Fragile and when insured "Insured" plus I take photo's of insured items!

Re: Australia Post! What a joke!

lyndal1838 — Thu, 26 Feb 2015 11:40:17 GMT

It is a nice change to have a co-operative buyer....it is very different to a lot of the sellers who are being taken for a ride by their buyers.

I am afraid you might be right about not getting anywhere with AP. Firstly they do not have a Fragile service any more, and secondly the item is supposed to be packed sufficiently well to withstand 20kgs being dropped on it from a height.

But you never can tell....so much depends on what the local postmaster puts in his condition report when he inspects it.

Re: Australia Post! What a joke!

keyrings — Thu, 26 Feb 2015 12:27:27 GMT

For future reference , Australia Post do not offer a fragile service , they Will NOT acknowledge them.

i was told by a worker at one of the sorting centers , fragile labels are like a big red flag to a bull, Australia post will not compensate any more unless insurance is actually paid for.

best bet is always to pack items for the worst possible scenario

Re: Australia Post! What a joke!

seashadesaus — Thu, 26 Feb 2015 23:14:45 GMT

It's called Russian Roulette! I package extremely well and my fragile items are safe enough to be thrown but to have 20kgs tossed on it, well I don't think too many things would survive that one including me loll

Re: Australia Post! What a joke!

crazyplacecostumes — Fri, 27 Feb 2015 00:06:18 GMT

From working in the Transport Industry I can assure you that Fragile Stickers tend to give some workers something to aim for when they kick it across a depot.

Re: Australia Post! What a joke!

lotsamagsnbags — Fri, 27 Feb 2015 00:06:36 GMT

sadly, you've learnt the hard way its better to wear a little extra in post to package sufficiently, - and even then its like russian roulette.

one postage worker told me to package with no room to move. so when I packed some glassware extremely carefully, one glass still broke - likely because they said bubblewrap has been known to expand in the parcel delivers hot van and crack glass items......arghhggg!!

- your buyer may win the claim, only if it can be proved it was packaged sufficiently.

Re: Australia Post! What a joke!

black*poppy — Fri, 27 Feb 2015 20:33:31 GMT

Re: Australia Post! What a joke!

casbit33 — Fri, 27 Feb 2015 22:18:15 GMT

I was told by the supervisor at one of the local post offices that they will only honour a claim if the item was wrapped by AP staff, regardless of whether its insured or not. If they can get out of paying - they will.

Re: Australia Post! What a joke!

i-love-my-sheep — Fri, 27 Feb 2015 22:40:40 GMT

I didn't know AP offered a wrapping service!

Re: Australia Post! What a joke!

casbit33 — Mon, 02 Mar 2015 22:29:41 GMT

I am sure they would charge a fee for wrapping your items anyway. A win for them, a loss for us.

Re: Australia Post! What a joke!

extra-keen — Tue, 03 Mar 2015 00:42:59 GMT

They won't wrap at my local PO. Lady in front of me wanted them to pack something for her last week and they sold her all the bits and pieces she needed and told her (nicely) to go away and do it herself ... they didn't have time... And they don't either. Our PO is flat out from doors open until doors shut and mostly beyond.

Re: Australia Post! What a joke!

fmurphy2005 — Tue, 03 Mar 2015 00:51:00 GMT

Some of them are such busy places that queues are often out the door in my area, and it's funny because it has an automated entry door. It's amusing watching people deal with the door when in the queue.

Anyway.. half the people at POs seem to just wanna pay a bill which can be done online in a minute. I wrote to AP about eight years ago suggesting they setup a self-serve pay station for bills and they thanked me for the suggestion.

I read last year that they are now trialling them in some stores. I've never seen one though.

Re: Australia Post! What a joke!

curraone — Tue, 03 Mar 2015 01:01:50 GMT

@fmurphy2005 wrote:
Some of them are such busy places that queues are often out the door in my area, and it's funny because it has an automated entry door. It's amusing watching people deal with the door when in the queue.

Anyway.. half the people at POs seem to just wanna pay a bill which can be done online in a minute. I wrote to AP about eight years ago suggesting they setup a self-serve pay station for bills and they thanked me for the suggestion.

I read last year that they are now trialling them in some stores. I've never seen one though.

We have a self-serve station at Gympie PO - unfortunately it doesn't seem to answer the purpose as they allocate a staff member to man it to explain how it works, so that means one less person serving at the counter. And the one time I went to use it to pay car registration, I was told it does not do car registrations.

Also a self-serve screen where you can calculate postage, find postcodes, etc - but, it seems that is also too hard from some, as they call for assistance from the counter to find out how to use it !!!!

Re: Australia Post! What a joke!

funkyflamingo* — Tue, 03 Mar 2015 06:10:14 GMT

I asked my Aus Post yesterday if they wrap items, and therefore be covered by any claims if an item is broken in transit. They said they hadn't heard of this, and they have seen how I wrap my items, and I would do a better job!

I don't believe they have just said that to fob me off, as there workers there are very efficient and helpful. It's the couriers that don't give a damn!

Re: Australia Post! What a joke!

casbit33 — Fri, 06 Mar 2015 04:59:22 GMT

I think they must have told me that, so they could get out of paying my claim.

Re: Australia Post! What a joke!

n_maync — Fri, 07 Jul 2017 12:26:27 GMT

I just add my voice. Aussie Post is a joke when seen from abroad. Mail takes forever, and unpredictably so. Anyone in his right mind tries to get around sending mail the old-fashioned way. Packages? Well, from abroad it's a no, no. Because no one wants to work with those. Work! Heaven forbid. There is a 5 page A4 document detailing what you cannot send into Australia from Japan, and browsing it is so little fun and hairsplitting that you conclude it's best not to send anything. Send money by acct number and Bsb number in a jiffy instead. It's the only way. You MUST learn to cut out Australia Post, it's the postal system befitting a banana republic.It simply doesn't exist.

Nick