topic Re: No feedback in Selling

No feedback

tackledfishing — Sat, 02 Mar 2013 07:11:40 GMT

Hello to you expert ebayers! Just after some advice.. I am new to ebay and it has been a slow start so far.. I have sold some products, however have not received feedback from the buyers.. I am expecting the feedback, to help me boost my rating, however I am confused when people do not leave feedback how can my rating change! I sent a personal message to one buyer to follow up his order and see if he was satisfied with the product ( hint hint please leave feedback ) and still no reply.

Do you have buyers who do not leave feedback? If so do you follow it up?

Thanks in advance!

Re: No feedback

judyfidella — Sat, 02 Mar 2013 07:19:37 GMT

I think it is great when they leave feedback, and I wish more of them did it.

Having said that, I would rather be whipped in public than ask anyone for FB.

I have sold 29 items and received 16 FB so far, and of course I would like a bit more, but asking has backfired in the past for other sellers and I have chosen to learn from their misfortunes!

It's great when you get it, but you shouldn't count on it- or ask for it, IMO.

Re: No feedback

trulyspecialgoodies — Sat, 02 Mar 2013 07:25:41 GMT

YES plenty of buyers don't leave feedback.

NO don't ever hassle a buyer for f/b. It is completely voluntary so neither one of you has to leave it.

If you want to increase your f/b score then I would suggest you buy a few inexpensive items.

Don't stress over f/b - if you're selling a good product and offer the best service that you can, your f/b score will eventually reflect this. We all had to start from zero - you just have to be patient and slowly build a reputation as a reliable and honest seller - it doesn't happen overnight 🙂

Re: No feedback

tackledfishing — Sat, 02 Mar 2013 07:42:35 GMT

Thank you for the heads up! I will not hassle them for them FB! Much appreciated!

Re: No feedback

tackledfishing — Sat, 02 Mar 2013 07:49:56 GMT

Excellent advice! Thankyou for the encouragement and it is a nice reminder that you all had to start at zero too! I will be patient, I just thought that all buyers are expected to leave FB.. Well done to both of you for having more then "10" in your feedback lol...

What I am finding a little stressful is I have sent some products in normal postage, not with tracking numbers. So my concern is, when they don't leave FB, did they actually receive the parcel, or are they going to give me negative FB ? It is such a fine line ... Do you all provide postage with a tracking number?

Re: No feedback

crichtonscraftgwen — Sat, 02 Mar 2013 08:00:26 GMT

Well I am one of the good ones that has left you feedback on the two occasions that I have bought from you however if you see my feedback rating is 6552 and I have sold over 14,000 items on eBay. I would say that about half dont ever bother to leave feedback, and they never email to say that the item is received. However I look at it this way - if they dont leave feedback or say thanks then they must have received the item or they would be asking where is it.

I checked my feedback this afternoon for those who had not left it in December and when I looked to see what feedback they had left for others a lot never leave anybody any feedback.

By the way the fishing lures we bought from you are being used by the grandson today.

Re: No feedback

leader-of-the-band — Sat, 02 Mar 2013 08:43:39 GMT

You'll get there. Don't get hung up on feedback, and remember . . . . for a seller, 'no feedback' from a buyer is better than a negative.

Your first hurdle will be to get 10 feedbacks from buyers to get your DSR ratings (but multiple purchases from any eBayer in a Mon-Sun period only count as 1). The DSR ratings will help you greatly.

If I were you I would stop leaving follow-up feedback for your buyers. A lot of eBayers use the 'follow-up to feedback received' for counter an adverse, confusing or ambiguous feedback comment they have received. Potential buyers that want to look at your feedback will find it easier to assess your feedback if the feedbacks are single line without a follow-up.

Good luck with eBay selling.

Re: No feedback

putney32 — Sat, 02 Mar 2013 08:48:38 GMT

on tip that may help is a short Thank You note in with your items,

mine is just a copy,

thanking for their order, saying i hope it meets with their expectations, any problems just contact me, I'm sure we can work it out.

I have left feedback for you, please take a moment to leave it for me, keep checking my Store for more interesting items.

then I add my eBay ID, email address and PO Box number

this works as a packing slip, as well as thank you, and gentle prompt for fb

these days I average about 75% f/b received.

Re: No feedback

motherbear2003 — Sat, 02 Mar 2013 08:48:40 GMT

As others have said - NEVER ask for feedback as you may get some that you could well have done without. Just because a buyer hasn't left feedback is not an indication that they don't have their item. I believe the average time for buyers to leave feedback is two weeks, however some never leave it for anyone.

Most of us wish we had positive feedback for every transaction:-)

Re: No feedback

recordfairs — Sat, 02 Mar 2013 15:39:30 GMT

I always give feedback, but dont like being pressured

But before giving a neg, a buyer should try and resolve the issue with the seller first, otherwise it greatly affects the seller if you just neg them and all they do is whinge whinge whinge

Re: No feedback

the_hawk* — Sat, 02 Mar 2013 22:26:32 GMT

I looked at one of your auctions and it was detailed without over load and looked clean and neat.

As someone else has suggested perhaps buy a few cheap items to get a few more numbers.

A lot of the HK sellers send a email around the time the item should be delivered thanking the customer for their purchase and hope they are happy with the transaction and to contact them if there are any problems, it tends to remind people to leave FB without asking

Re: No feedback

phorum_junkie* — Sat, 02 Mar 2013 23:09:28 GMT

Are you by any chance leaving feedback first? You are more likely to get feedback if you wait, buyers who think their feedback actually has any use will often leave it in the expectation of getting some back.

I also don't like leaving it first as your prompt payer can turn into the buyer from hell later and you can't take back that green dot!

I just have mine set to auto respond once feedback is received and other than that if it is getting near the 60 day limit I assume they would have been in touch if there was a problem so leave it before archiving the transaction.

Re: No feedback

mccrae2007 — Sun, 03 Mar 2013 00:33:49 GMT

Hi, your listings look great and so does the feedback that you have already. It will all happen, they are probably hurrying off to go fishing :-x

I dont ask for feedback, but I do put a note in the parcel re getting in touch if incorrect etc.

An example of an item I sold recently without feedback, is that I received a lovely handwritten letter from a buyer explaining her personal history with the book and how much pleasure she had in receiving it and reading.

She didn't leave feedback.

I post parcel, leave feedback, and then move on to the next.

Best of luck, it wont happen overnight, but it will happen.

Re: No feedback

judyfidella — Sun, 03 Mar 2013 01:15:47 GMT

Just a hint: discover Vista Print; They almost always have offers for cheap deals: I got 50 postcards for about $7. They have plenty of designs to choose from: mine is all swirly and girly and frivolous, but you can have any wording you want, on an appropriately nautical or serious background.

Think about your wording: hope it gets to them promptly, please let you know if there are any problems, whatever seems most relevant. I have my email address and my mobile no. on mine.

It's worth a bit of effort to get yourself remembered: repeat buyers are what you want.

I'm glad I did it: costs very little if you get a special and then they will send you more offers. Use the cheapest postage option, it gets to me in Adelaide quicker than they say it will.

If eBay stopped tomorrow, Vista Print would be very sad!

Good luck!

Re: No feedback

tackledfishing — Sun, 03 Mar 2013 01:15:48 GMT

You are the best buyer ever! You are so kind. I am so excited for your grandson... Please let me know he finds them!!!

Re: No feedback

tackledfishing — Sun, 03 Mar 2013 01:18:41 GMT

Thank you all so much for your wonderful comments! You guys ROCK! Handy hint about me leaving FB first... I rate them as soon as they have paid, to show them my appreciation. I wont be rushing to do that anymore... excellent tip!

Thank you for all who took the time to view my store and that positive feedback you have given me means the world to me!