topic Re: Feedback is Optional. in Selling

Feedback is Optional.

stampingpaws — Mon, 09 Mar 2015 03:49:11 GMT

I am trying to decide if as a seller I will continue to leave feedback. Any thoughts?

Re: Feedback is Optional.

*sparklz* — Mon, 09 Mar 2015 04:08:19 GMT

Totally up to you but as sellers can not leave the factual honest feedback we are encouraged to leave then it means nothing really other than showing the buyer paid for something.

Re: Feedback is Optional.

phorum_junkie* — Mon, 09 Mar 2015 05:35:03 GMT

I care not a jot about feedback but as some numpty buyers seem to think they will get a better deal from a seller who leaves feedback I leave it for them once they leave it for me or when it gets to nearly 60 days so I assume all is well, as soon as feedback is left I archive the transactions.

Re: Feedback is Optional.

thecatspjs — Mon, 09 Mar 2015 05:36:20 GMT

I leave feedback for buyers after I have posted their goods for several reasons including:

1. To reiterate my thanks to the buyer for their purchase in a public way

2. To confirm the actual postage date

3. To demonstrate I have confidence in my goods & services & do not have a need to withhold feedback until a buyer lets me know they are satisfied.

4. Its an advertising opportunity - whilst extremely limited - it nonetheless stamps my IDs name on another page on eBay.

5. Buyer can find my IDs again if required through feedback left

6. Mitigates risk of buyer being peeved by sellers who do not leave feedback first

7. I get a very good rate of feedback in return, I think leaving feedback first contributes to this

Re: Feedback is Optional.

evil_akuma_2002 — Mon, 09 Mar 2015 05:41:12 GMT

It's a curly one, isn't it?

As a buyer, I care little for head-patting by a seller, telling me I've been a good boy and paid for the item I purchased, but am also cognizant of the fact that I live with 3 buyers-only, who actually feel miffed if they don't get their nice little message from the sellers - advising them that they've done exactly what they do EVERY time they also visit a retail B&M store.

So I guess, the right and most lucrative response is to continue to leave feedback for those who feel jilted without it.

Who knows? The lack of feedback to buyers may actually harm our sales!

Re: Feedback is Optional.

joethenuts — Mon, 09 Mar 2015 07:29:04 GMT

I agree with the cat i do the same she has a perfect record if ever i have to wear a dress i will be going to her ebay store

Re: Feedback is Optional.

saarzi — Mon, 09 Mar 2015 07:51:30 GMT

The positives to leaving feedback heavily outweight the negatives.

Hence why I leave feedback.

Re: Feedback is Optional.

thecatspjs — Mon, 09 Mar 2015 08:11:54 GMT

@joethenuts wrote:
I agree with the cat i do the same she has a perfect record if ever i have to wear a dress i will be going to her ebay store

awww fanks joethenuts ...... that day may come who knows what the future will bring

Re: Feedback is Optional.

elusiveeditions — Mon, 09 Mar 2015 08:31:39 GMT

As a seller, I've tried both-

1) leaving feedback for buyer 1st, since they've 'met their terms' by paying

2) leaving feedback after buyer leaves it for me, because:

a) the transaction isn't completed until the buyer inspects the item and agrees it is what they ordered

b) the seller has no way to know the buyer has even received the item, until they leave feedback.

People seem to have tested both these options heavily, and it appears to make little difference to what you get.

It's fun to think about as a conumdrum, in a chicken or egg fashion, but that's about it.

I try to remember that most methods of selling items don't include feedback like this. Eg, I went to KFC the other night and they wanted me to fill in feedback forms- on paper, or online, or on phone with an app- but I just wanted my family meal deal.

Feedback isn't important unless something terrible happens.

Re: Feedback is Optional.

zanadoo_56 — Mon, 09 Mar 2015 08:41:47 GMT

(quote) 5. Buyer can find my IDs again if required through feedback left.

I'm a buyer. I like feedback from sellers and the above reason is something I've found very useful lately. It's quicker than ploughing through what is often archived purchases. And I figure if the seller has left feedback early that means my purchase has been posted. Good to know! I also provide feedback in return.

Re: Feedback is Optional.

curraone — Mon, 09 Mar 2015 09:28:16 GMT

@stampingpaws wrote:
I am trying to decide if as a seller I will continue to leave feedback. Any thoughts?

Whatever the reason, most new buyers particularly, like to receive feedback. They like the thought that the seller is there, recognising their payment; hell, recognising THEM; they have more confidence that their item will be posted promptly.

I have tried both ways and have gone back to leaving instant feedback for payment. Mind you, I don't feel it necessary to glamorise it "excellent buyer" "perfect buyer' because that can bite you in the end .. just acknowledge the payment, say thanks, not so hard.

Re: Feedback is Optional.

thecatspjs — Mon, 09 Mar 2015 10:05:42 GMT

lol I like to "glamorise" my buyers as 999 out of 1000 they are perfect customers.

Re: Feedback is Optional.

thecatspjs — Mon, 09 Mar 2015 10:13:41 GMT

Actually I fibbed in post above

Should be more like 995 out of 1000 are perfect customers - based on a handful of defects received where I have no clue as to why I received them, they may have been deserved but I will never know, as I prefer to concentrate my efforts on the 995 out of 1000.

Re: Feedback is Optional.

whiznumber6 — Mon, 09 Mar 2015 21:59:54 GMT

Unless it's a buyer who I know (ie: one who's purchased from me often enough that I recognize their buyer ID), I generally don't leave feedback after I've received feedback from the buyer.

Main reason is that if I receive feedback from the buyer, I know they've received the item and are satisfied, and my leaving feedback therefore concludes the transaction for us both.

As for the whole "leaving feedback for the buyer lets them know that the item's been sent!" reasoning, that's what the "Mark As Sent" bit is there for - the buyer will see that the item has been marked as "posted" in their Purchase History.

Re: Feedback is Optional.

phorum_junkie* — Mon, 09 Mar 2015 23:12:50 GMT

I don't think leaving it on payment or postage as opposed to leaving it when you get it or when the 60 day limit is nearly up makes a lot of difference, a very high percentage of my buyers leave feedback and I have a perfect record too.

Re: Feedback is Optional.

donnashuggy — Tue, 10 Mar 2015 02:04:22 GMT

The timing for leaving feedback is virtually irrelevant for very good sellers in the grand scheme of things, because for very satisfied customers it simply isn't perceived as an issue. It is only when sellers gravitate towards a barely acceptable (or lower) standard of satisfaction that the perception of feedback coercion and the negative implications that may conjure up, enters the minds of customers. This is when the (sometimes imagined) threat of retaliatory feedback becomes an issue.

Re: Feedback is Optional.

ausi2118 — Tue, 10 Mar 2015 02:14:39 GMT

I leave feedback as soon as I get paid.

I use four feedbacks (I ask for payment within 3 days):

Very fast payment. Many thanks. (when paid same day).

Fast payment. Many thanks. (1 or 2 days)

Payment received. Many thanks. (3 days)

Payemnt received. (late payers)

Re: Feedback is Optional.

everard6920 — Tue, 10 Mar 2015 08:18:11 GMT

The problem with not leaving it is that it leads to feedback nags.

A buyer actually told me I was a bad seller because I took more than 3 days to leave feedback for them . . . they sent me something like 5 messages about it in 3 days. At that point, I didn't want to leave it just because I was so annoyed, but they were SO angry about it that I thought they might neg me if I didn't.

So I left it for them and then blocked them. How's that for "feedback"? ^_^

Re: Feedback is Optional.

agoraagogo — Thu, 12 Mar 2015 05:06:53 GMT

my reputation as a buyer is established so i'm not fussed if a seller doesn't leave feedback.

i don't care if a buyer leaves me feedback or not for the same reason.

i no longer leave feedback as a buyer but will usually contact the seller to tell them the item arrived safely.

however i ALWAYS leave feedback as a seller as soon as my buyers make payment to demonstrate my genuine appreciation of their custom. i think it's important for the building of a professional relationship. i have many repeat buyers. a thank you is part of good service and one component of a whole positive buying experience. imagine going into a bricks and mortar shop and the assistant not having the time of day to thank you, smile or say hi. they wouldn't see me again. sellers need buyers more than the other way around.

Re: Feedback is Optional.

davewil1964 — Thu, 12 Mar 2015 13:19:09 GMT

@agoraagogo wrote:
my reputation as a buyer is established so i'm not fussed if a seller doesn't leave feedback.

i don't care if a buyer leaves me feedback or not for the same reason.

i no longer leave feedback as a buyer but will usually contact the seller to tell them the item arrived safely.

however i ALWAYS leave feedback as a seller as soon as my buyers make payment to demonstrate my genuine appreciation of their custom. i think it's important for the building of a professional relationship. i have many repeat buyers. a thank you is part of good service and one component of a whole positive buying experience. imagine going into a bricks and mortar shop and the assistant not having the time of day to thank you, smile or say hi. they wouldn't see me again. sellers need buyers more than the other way around.

But you don't consider those sellers need feedback. Why not? Do you actually understand how the system works, and the ramifications for sellers if they don't get a reasonable amount of, presumably, positive feedback? As a seller do you instruct your buyers to not leave feedback? Are you a hypocrite?