topic Re: Case dispute opened but cannot respond to it? in Selling

Case dispute opened but cannot respond to it?

minimikimusic — Wed, 11 Mar 2015 02:57:12 GMT

I have a case dispute opened up against me but I am unable to respond to it - when I click on "respond to case", it just reloads back to the same page. I contacted ebay and they said that the technical department will look into it and for me to contact the buyer which I did and the buyer informed me that they never opened up a dispute and they have contacted ebay to remove it. I am still waiting.....

Has anyone else had a similar issue before?

Thanks,

Re: Case dispute opened but cannot respond to it?

dylan11235813 — Wed, 11 Mar 2015 04:59:32 GMT

For me most buyers don't realize that it is actually opening a case when they are making contact regarding INR or IND.

Try deleting all you temp internet files and resart your computer. Sometimes browsers go a bit bonkers.

Re: Case dispute opened but cannot respond to it?

minimikimusic — Wed, 11 Mar 2015 06:12:49 GMT

That doesn't really answer me question because when I called up the help desk they also couldn't respond to the case, it loaded the same page again for them.

Re: Case dispute opened but cannot respond to it?

i-love-my-sheep — Wed, 11 Mar 2015 06:56:30 GMT

Had the buyer sent you any messages at all before you noticed this open dispute? Has a defect appeared on your seller dashboard?

Re: Case dispute opened but cannot respond to it?

minimikimusic — Wed, 11 Mar 2015 08:14:57 GMT

No they buyer didn't and I rarely look at my seller dashboard so I wouldn't know if a defect has appeared.

Regards,

Re: Case dispute opened but cannot respond to it?

davewil1964 — Wed, 11 Mar 2015 11:31:17 GMT

@minimikimusic wrote:
No they buyer didn't and I rarely look at my seller dashboard so I wouldn't know if a defect has appeared.

Regards,

Maybe you should, at least in this instance. Probably more productive than asking us, who are simply other members and have no access to your account.