topic Re: Buy with incomplete address. in Selling

Buy with incomplete address.

drouin4 — Thu, 19 Mar 2015 21:05:24 GMT

Buyer purchased an item from me 3 days ago, they paid straight away with paypal.

Same day I went to wrap their item hoping to post and realised their address is incomplete, there is no street number or street in their details.

They have 0 feedback and had just joined ebay the same day so I contacted them immediately to let them know.

I didn't get a reponse so I emailed again the next day, nothing again, so I retreived their phone number and send them a friendly text....still no reply.

Thinking they will be wondering where their item is I contacted ebay support chat who after an hour of getting nowhere they told me to ring them or cancel the sale. Rang the buyer twice and their phone has been turned off all this time also.

Ebay said they only have the same incomplete details and phone number as me.

What should I do now, just cancel? I don't want to get a strike against my name, thanks.

Re: Buy with incomplete address.

curraone — Thu, 19 Mar 2015 21:09:41 GMT

my first advice: don't cancel. And I wouldn't send any more messages either. Perhaps someone else will have some idea what to do.

Just to clarify, did you ring ebay or paypal? The address on the paypal payment is the important one.

Re: Buy with incomplete address.

drouin4 — Thu, 19 Mar 2015 21:19:43 GMT

I went through ebay chat online and the buyers details are the same on ebay and paypal.

They just have their name, town, state and postcode, which is written twice.

Re: Buy with incomplete address.

mesonquark — Thu, 19 Mar 2015 21:22:53 GMT

Have you tried whitepages.com.au? Sometimes you can get lucky and they may be listed there.

Re: Buy with incomplete address.

drouin4 — Thu, 19 Mar 2015 21:27:04 GMT

I tried whitepages yesterday and no luck.

This is what I've got.........(their name) then, Myall ridge coonamble 2829
Coonamble, New South Wales 2829
Australia

I checked Myall Ridge and apparently the popuation is 2700 so its not like the buyer is the only one living there.

Re: Buy with incomplete address.

harley_babes_hoard — Thu, 19 Mar 2015 21:34:48 GMT

Just send it. It's not up to you to make sure buyers have correct details. Send it with SOD or rego so you can prove it was sent if buyer tries to claim not received.

Re: Buy with incomplete address.

bakeandfry — Thu, 19 Mar 2015 21:36:23 GMT

Myall ridge is a homestead near coonamble.

Re: Buy with incomplete address.

curraone — Thu, 19 Mar 2015 21:38:40 GMT

Well that's different - in my opinion that will be sufficient address - the buyer is probably on a rural postie run

Coming from a small town like Coonamble myself, trust me it would have been probably enough to say "Hamish Lovell, c/- Coonamble PO.

Re: Buy with incomplete address.

drouin4 — Thu, 19 Mar 2015 21:49:00 GMT

Oh really, I must have googled it wrong, thankyou I will just send today and leave a note in to explain why it took so long to arrive, thankyou

Re: Buy with incomplete address.

clarry100 — Thu, 19 Mar 2015 21:57:50 GMT

Yes we have had these too in small rural towns.

But the couple we have seen have had the property name enclosed in quotes like this "Property Name".

So its clear what it means.

We have mailed them and have not had any problems.

Re: Buy with incomplete address.

trainsforyou_com — Thu, 19 Mar 2015 22:05:34 GMT

Use Paypal Address. It may be more complete.

Re: Buy with incomplete address.

curraone — Thu, 19 Mar 2015 22:09:00 GMT

@trainsforyou_com wrote:
Use Paypal Address. It may be more complete.

there is no choice - the seller must use paypal address.

Re: Buy with incomplete address.

dotm2004 — Thu, 19 Mar 2015 22:18:42 GMT

Yes I would post it .... it's really not your responsibility to chase them up. Address it exactly as they say, and make sure you have your return address on it.

There's nothing else you can do 🙂

Re: Buy with incomplete address.

drouin4 — Thu, 19 Mar 2015 22:46:32 GMT

Yes thats what I will do, thanks to everyone for your help

Re: Buy with incomplete address.

joethenuts — Fri, 20 Mar 2015 00:39:57 GMT

very simple try phoning the post office in that town and ask does this address make sence and bingo

have a nice day