topic Re: Help please with emails. in Computers & Electronics

Help please with emails.

esseco46 — Sun, 23 Nov 2014 10:16:12 GMT

Hi All,

I get emails from a cousin who has two email addresses - one which I can read and see pictures is the hotmail one and other one is a gmail address that I receive the way as below:

MIME-Version: 1.0
Sat, 22 Nov 2014 23:27:10 -0800 (PST)
Received: by 10.25.77.146 with HTTP; Sat, 22 Nov 2014 23:27:10 -0800 (PST)
Reply-To: xxxxxxxx@gmail.com
In-Reply-To: <2E57A7D8-70F7-487D-94C0-D6E472A10686@icloud.com>
References: <CADzKf08GpH4fgn-iN0tSMLitPydedRhVFTcGkgjqsh8JSmGR7g@mail.gmail.com>
   <2E57A7D8-70F7-487D-94C0-D6E472A10686@icloud.com>
Date: Sun, 23 Nov 2014 18:27:10 +1100
Message-ID: <CAH9=U-QiE2JVX6bBTaZLkiDJQtpDQfkMbiPxq_SwRbTwvdDyKA@mail.gmail.com>
Subject: Fwd: Aboriginal Tracker
From: Joan <zzzzzzzz@gmail.com>
To: undisclosed-recipients:;
Content-Type: multipart/alternative; boundary=001a11c341562cd5890508819b91

--001a11c341562cd5890508819b91
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

Is it my settings or does Joan have to change her settings. She advises that no one else receives them like this.

Thanks for any advice.

Re: Help please with emails.

cq_tech — Sun, 23 Nov 2014 12:17:36 GMT

So you're actually receiving them like that, are you Di? What you're seeing is the header information which you normally don't see unless you right-click on the email then select 'properties' and we need a bit more information before we can offer any ideas.

Firstly, what email clients are you both using? For example, I use Outlook Express while others mainly use MS Outlook. If you're using something different, I suggest that you go back to either of those and see if the emails still come in the same way. If so, then the problem is almost certainly on Joan's end, but if it fixes the problem, then the issue is with your own email client.

I think you need to do that before we can take it any further as I've never seen such a thing happen before, although it could be something as simple as having incorrect settings in your email client. Anyway, try Outlook Express or MS Outlook and let us know what happens.

Re: Help please with emails.

esseco46 — Sun, 23 Nov 2014 23:09:06 GMT

So you're actually receiving them like that, are you Di?

Yes, the whole emails is in code, even the pictures. The HTML links are not underlined either.

What you're seeing is the header information which you normally don't see unless you right-click on the email then select 'properties' and we need a bit more information before we can offer any ideas.

I understand that, and have checked my settings , they have not changed at all.

Firstly, what email clients are you both using?

I used to use Outlook Express as my newsreader until I changed to Telstra, and have only ever used MS Outlook as my emailer.

No other email from anyone else comes in that way, I do family history research and receive many emails daily but have not ever received an email like this before. I believe the problem is almost certainly on Joan's end and it only began when she started using gmail.

I'm trying to convince her to recheck her settings but am having difficulty because she is saying none of her friends are having the same problem. I have one other person using gmail but none of her emails come through in code.

It's very frustrating to say the least.

Thanks heaps for your response.

Cheers,

Re: Help please with emails.

cq_tech — Mon, 24 Nov 2014 00:07:29 GMT

I'm afraid I must agree with you, Di. The problem is almost certainly at Joan's end, as you say. I can imagine how frustrating it must be as there's nothing you can do to rectify the problem from your end. As annoying as it will be, Joan is going to have to change her email client or provider, if only briefly, to prove the point.

You've done all you can do from your end and it's now up to Joan to check her email client's settings, or even change it to something else until she can locate and eliminate the cause. Sorry I can't be of more help Di, but that should be enough for Joan to be going on with for the time being anyway.

Cheers,
Bill

Re: Help please with emails.

esseco46 — Mon, 24 Nov 2014 01:02:26 GMT

Hi Bill,

Thanks for your reply.

I will be seeing her tomorrow and will try again to get her to check her settings.

Cheers,

Re: Help please with emails.

cq_tech — Mon, 24 Nov 2014 01:41:53 GMT

Good luck, Di. I hope for her sake that it's something relatively simple. 🙂

Re: Help please with emails.

esseco46 — Tue, 25 Nov 2014 23:30:29 GMT

I met up with Joan yesterday but she didn't have her computer with her so we couldn't check her settings. I have had emails sent from other people with gmail accounts and they have come through with no problems.

Will check her computer next Tuesday.

Thanks for everyone helping.

Re: Help please with emails.

cq_tech — Wed, 26 Nov 2014 01:13:58 GMT

Well Di, it would seem that you have eliminated everybody else's computers except hers so here's hoping that next Tuesday will provide the answers you're looking for. It will be very interesting to learn precisely what you discover.

Re: Help please with emails. SOLVED

esseco46 — Fri, 05 Dec 2014 05:26:10 GMT

Hi all,

We have fixed the problem I was having with all the header showing in the email. I was able to explain to June what she needed to check for in her gmail options. The emails were set to send in plain text but we have now changed that to HTML. Yay, it's all better.

So happy now.

Thanks for all the support.

Cheers,

Re: Help please with emails. SOLVED

esseco46 — Fri, 05 Dec 2014 06:10:15 GMT

Oops, I mean Joan, not June. Senior moment.

Re: Help please with emails. SOLVED

cq_tech — Fri, 05 Dec 2014 12:17:06 GMT

That's really great news, Di, and I'm very pleased for the both of you. 🙂