topic Re: Digital TV Problem in Computers & Electronics

Digital TV Problem

collect247 — Mon, 28 Sep 2015 09:41:01 GMT

Hi,

All of a sudden my DTV has stopped working and a message Database Empty comes up.

Now I have tried to reset to default settings but still no channels are showing,it's out of warranty so manufacturer won't help.

So are there any techs out there who may know how to go about repairing this problem or should I just buy another TV?

Re: Digital TV Problem

go-tazz — Mon, 28 Sep 2015 10:03:42 GMT

Have you checked all the cables,(none loose and connections solid?)

It shouldn't be the set,(it just means it's not picking up the channels).

Have you tried re-tuning it via the menu?

Re: Digital TV Problem

collect247 — Mon, 28 Sep 2015 10:27:52 GMT

Yes checked all cables and tried retuning via the menu but it still comes up as database empty.

It's like the TV hasn't even been programmed, just weird all of a sudden it lost all the channels.

Re: Digital TV Problem

bsal6160 — Mon, 28 Sep 2015 10:30:33 GMT

have you tried re-setting to manufactures defaults?

Re: Digital TV Problem

go-tazz — Mon, 28 Sep 2015 10:47:31 GMT

Possibly a break in the antenna cable at a junction box or where it attaches to the aerial?,(eg: corrosion if it's

been there for a while or if you lived near the sea).

It is weird that you can access the menu but not the channels.

Is it set to digital and hasn't changed to analogue?,(that would explain no channels?),

Re: Digital TV Problem

collect247 — Mon, 28 Sep 2015 10:44:33 GMT

Is that the same as setting the database to default because I tried that and at the end it says OK but then goes back to database empty.

Re: Digital TV Problem

collect247 — Mon, 28 Sep 2015 10:50:26 GMT

Still set to digital and I do live near the ocean and I have checked all cables and splitters and all seem fine but we did have a massive hail storm last week so I'm not too sure if that could have damaged the antenna outside perhaps?

Re: Digital TV Problem

go-tazz — Mon, 28 Sep 2015 10:58:27 GMT

@collect247 wrote:
Still set to digital and I do live near the ocean and I have checked all cables and splitters and all seem fine but we did have a massive hail storm last week so I'm not too sure if that could have damaged the antenna outside perhaps?

Hail is moisture so it could have impacted maybe,(some hail stones can hit with a bit of force and damage things).

I'm out of ideas so your answer may be in here:

https://www.google.com/search?q=dtv+database+empty&ie=utf-8&oe=utf-8#q=dtv+database+empty+australia

Good luck with it,

Re: Digital TV Problem

collect247 — Mon, 28 Sep 2015 11:00:05 GMT

Looks like a new TV might be on the cards,there are 3 in the house and this is the only one that won't work,could be an internal issue.

So will pinch the kids TV for now and it won't be pretty with all the verbals I will receive haha.

Re: Digital TV Problem

collect247 — Mon, 28 Sep 2015 11:01:19 GMT

Thanks for the help though

Re: Digital TV Problem

go-tazz — Mon, 28 Sep 2015 11:07:24 GMT

@collect247 wrote:
Looks like a new TV might be on the cards,there are 3 in the house and this is the only one that won't work,could be an internal issue.
So will pinch the kids TV for now and it won't be pretty with all the verbals I will receive haha.

That will show if it is an antenna issue or not.

Just tell them they can have yours after you check that their one works with your antenna,

@ crow333crow wrote:

Thanks for the help though

Re: Digital TV Problem

cq_tech — Mon, 28 Sep 2015 16:11:52 GMT

It's not a Sony KDL series HDTV by any chance, is it?

If so, loss of off-air signals is a common fault and easily fixed.

Re: Digital TV Problem

collect247 — Mon, 28 Sep 2015 22:32:44 GMT

No it's just a soniq,this is the first time its happened and I have no answers on how to fix it,and it's a cheap TV from JB HIFI and not worth paying someone to fix.

Connected all other TVs to the cables to test out and they all worked so it has to be something internal with this TV sojust going to buy a different TV perhaps a better brand name one lol.

Thanks for everyones help

Re: Digital TV Problem

rogevibe — Wed, 30 Sep 2015 10:50:55 GMT

Hi , if you still have in possession an old set-top box and having the appropriate antenna tested ok by connecting a known good TV to the problem TV's antenna , you could try installing that exactly as per the old analogue TV'S , when digital was first introduced , and so operate the TV as a monitor and so by-pass the possibly faulty TV onboard tuning components .

Given a quality set-top box and using HDMI digital signal connection - the display quality might be personally judged acceptable enough for a happy return to service and at no or relatively little cost ( possible purchase of a HDMI cable )

You just need to change the input setting on the TV to the appropriate output mode of the set-top box, then you can configure display mode and search and save channels via the set-top box menu.

Ensure first that the set-top box supports HDMI

Re: Digital TV Problem

mother.02 — Fri, 02 Feb 2018 08:59:15 GMT

I just had same problem , I pulled the connection apart cleaned it joined it together tightly then found a second aerial input on the side (the other one was underneath , I) I then auto checked the channel finder and presto , I have my channels back

Re: Digital TV Problem

ambedoola_0 — Thu, 29 Mar 2018 07:38:24 GMT

Re: Digital TV Problem

jimmwa-64 — Mon, 02 Mar 2020 15:38:19 GMT

I had the same problem. I did factory reset and now my TV is good

Re: Digital TV Problem

g-tiger-pool — Tue, 19 May 2020 19:05:18 GMT

Had same problem with my TV, tried everything (installation, menu button rescan etc etc etc) then bought the original sharp remote 010250 and it has a separate "dtv menu" button then all digital channels were picked up!!!, just thought I would share this.

Re: Digital TV Problem

rogevibe — Sun, 07 Jun 2020 04:57:37 GMT

@g-tiger-pool wrote:
Had same problem with my TV, tried everything (installation, menu button rescan etc etc etc) then bought the original sharp remote 010250 and it has a separate "dtv menu" button then all digital channels were picked up!!!, just thought I would share this.

Thanks for the info as I have been using a set-top box ( using little advertised HDMI connection option) but wondering why the TV does not seem to support onboard DTV - i suppose when transmission was ATV only , that option was hidden - no sense in confusing the owner.

I shall apply your solution for my TV , hopefully will work