topic Re: eBay Global Shipping Program Complaint in Coins, Stamps, Collectables & Antiques

eBay Global Shipping Program Complaint

carolinefarm — Sat, 30 Jan 2016 11:01:34 GMT

My Carton Ware jug was broken in transit under the eBay Global Shipping Program. To make a claim I have to ask the seller to accept a return. This is misleading as it was well packed. EBay disingenuously says this is the "default route" to make a claim under its global shipping program and the only way to do so. I cannot make a false claim against a seller. Carolinefarm

Re: eBay Global Shipping Program Complaint

kopenhagen5 — Sat, 30 Jan 2016 11:19:04 GMT

This post is probably better in buying.

Your claim is with the seller and the seller's claim is then with GSP as they have the contract with them.

It is not a false claim as that is the procedure.

(Obviously not "well packed" enough).

Re: eBay Global Shipping Program Complaint

carolinefarm — Sat, 30 Jan 2016 11:56:39 GMT

It was packed well enough. It was not transported carefully.

Re: eBay Global Shipping Program Complaint

carolinefarm — Sat, 30 Jan 2016 12:37:02 GMT

Further and in the alternative, as I asked the seller to ship it and paid for the shipping, the seller acted as my agent so any contract GSP has is with me!

Re: eBay Global Shipping Program Complaint

carolinefarm — Sat, 30 Jan 2016 14:01:25 GMT

And how can you conclude without any evidence or knowledge of the facts whatsoever that it was 'not "well packed" enough'.

Re: eBay Global Shipping Program Complaint

carolinefarm — Sat, 30 Jan 2016 14:05:31 GMT

Just because eBay has a procedure does not mean that it is inherently correct. My claim is under the GSP against eBay and not against the innocent seller. It is not a derivative claim.

Re: eBay Global Shipping Program Complaint

siddieswans — Sat, 30 Jan 2016 23:25:04 GMT

I am sure this question is better directed to the Buying Board, where you may find someone who has used this method of claiming for damage in transit. As it does not apply to goods purchased from Australia (yet, thank goodness!) I have no personal experience.

The buyer terms and conditions of the eBay GSP are here

http://pages.ebay.com.au/shipping/globalshipping/buyer-tnc.html

You agree to accept them when you register on eBay.

From Googling it would appear that the route to go down is SNAD (significantly not as described) item; open a case and upload pictures of the damaged jug. It is up to the Seller to refund you, which they obviously should do, as you did not receive the goods as described. They should then contact eBay as they should be covered by their Seller Protection. If the Seller does not agree to totally refund you only then should you ask eBay to step in. Then eBay should refund your money. If they don't do it promptly, get on the phone and demand action. If it is a question of returning the damaged jug, use the photos you upload to the claim to show that the item is ruined and not worth returning. Unfortunately it is a common scam for buyers to claim an item is damaged - your photos will prove that you are telling the truth.

As a Buyer I would not be questioning the rights or wrongs of the programme. Sellers in the USA and UK have the option to opt out of the GSP; if they choose to use it, it is because they think (rightly or wrongly) that it benefits them in some way.

Good luck.

Re: eBay Global Shipping Program Complaint

carolinefarm — Sat, 30 Jan 2016 23:44:14 GMT

Hi The goods were purchased from the UK. My issue is that eBay is encouraging buyers to make unjustified claims against sellers. My agreement to eBays terms and conditions is not effective to override the Australian Consumer Law. I am referring the issue to the Department of Fair Trading.

Re: eBay Global Shipping Program Complaint

harley_babes_hoard — Sun, 31 Jan 2016 12:28:41 GMT

good luck with that one.

Re: eBay Global Shipping Program Complaint

abstract-revolution — Fri, 04 Mar 2022 10:49:57 GMT

oh no! No wonder my moneybox was shattred into peices!