topic Re: block buyer from asking questions? in Ask a member

block buyer from asking questions?

kittinkaboodle — Wed, 03 Apr 2019 20:55:59 GMT

HI everyone,

Just recently I have had a buyer contact me fairly regularly saying "i like your XXX can I buy it for $20? ( about $30 less than the auction start price)

This is despite all my listings saying I will not end auctions early etc etc

I've responded politely a couple of times explaining my policy and also explaining an auction start price is not the same as a BIN, the item may - and probably will - sell for much more.

She always replies "ok thanks:, but continues to ask.

She's either incredibly dim, or being deliberately provocative.

I know I could just ignore, but I'd like to block her - can just imagine she'd be trouble if she DID bid and buy

Does adding her to the block buyers list also prevent her asking questions? I can't find any info re this.

I did an experiment adding my son to my blocked buyer list and he was still able to ask questions.

Any other way around it?

Your help appreciated.

Many thanks

Re: block buyer from asking questions?

kopenhagen5 — Wed, 03 Apr 2019 21:14:53 GMT

You need to tick the box to block communications as well.

Account - site prefs - buyer requirements - edit.

Scroll to the bottom you will see the box to tick.

If a member has been in a transaction with you this block won't work for I think it is 90 days after the sale.

Re: block buyer from asking questions?

kittinkaboodle — Wed, 03 Apr 2019 21:31:32 GMT

Thanks so much for getting back. , this buyer doesn't meet the buyer requirements in this section eg negative feedback score etc. so that won't stop her bidding
I have put her on my blocked buyers list though. Does ticking no communication in the site preferences and buyer requirements ALSO prevent communication from those on the blocked buyer list? If so thanks, ( already had this ticked so hopefully no more messages from her)

Cheers

Re: block buyer from asking questions?

kopenhagen5 — Wed, 03 Apr 2019 21:36:35 GMT

Yes, ticking the box blocks comms from everyone on the BBL.

Any member on the BBL can't bid or buy. (can take 24 hours to take effect)

Re: block buyer from asking questions?

kittinkaboodle — Wed, 03 Apr 2019 21:42:02 GMT

Goodo - thanks so much. Don't know why ebay can't make it a little clearer...

Re: block buyer from asking questions?

lyndal1838 — Thu, 04 Apr 2019 02:16:52 GMT

It is my understanding that you can not block communications with a buyer if you are already in a transaction or have had recent contact.

If you have had recent communications you may find she can still annoy you.

I hope I am wrong....good luck.

Re: block buyer from asking questions?

chameleon54 — Fri, 12 Apr 2019 15:26:00 GMT

Thats my understanding too lyndal. Plus there is a way around the communication block if buyers know where to look, so it doesnt always work.