topic Refund query in Ask a member

Refund query

manaflares1iuf — Mon, 20 Apr 2020 13:35:58 GMT

Would like some advice on where ot go from here.

Bought an item 22 March 2020

Estimated delivery of 26/27 March 2020

Waited.

Item didn't arrive.

Waited longer.

Sent seller a message 07 April 2020

No response from Seller

Open a request with the seller 09 April 2020

No response from Seller

Requested ebay get invovled 17 April 2020

Ebay refuned my item in full 20 April 2020

Item arrived the afternoon of 20 April 2020, post marked 09 April 2020.

How do I contact ebay to arrange payment for the item?

Cheers

Re: Refund query

11dustyattic — Mon, 20 Apr 2020 16:37:48 GMT

Just contact the seller and tell them you received your item, and ask them to send you a payment request through paypal.

Was it a purchase from within Australia? You seem to have handled it correctly, waited a reasonable amount of time and opened a case within the Ebay time frame. And nice to see you want to reimburse the seller now. Given they haven't responded to your messages so far, not sure they deserve that

Re: Refund query

*tippy*toes* — Tue, 21 Apr 2020 00:01:19 GMT

Just go into your PayPal account and send the money back. They don't have to send you an invoice or anything, you just refund the payment.

Re: Refund query

11dustyattic — Tue, 21 Apr 2020 00:26:28 GMT

@*tippy*toes* wrote:
Just go into your PayPal account and send the money back. They don't have to send you an invoice or anything, you just refund the payment.

Ebay pay the buyer, then debit the seller, so the refund would go to them. Can they be trusted to pass it on to the seller 😁

Re: Refund query

davewil1964 — Tue, 21 Apr 2020 00:34:31 GMT

Nothing to do with eBay.

Even initially. The money goes directly to the seller's Paypal account. A refund is the reverse. Reversing the refund would, once again, go directly to the seller's Paypal account. Especially as it won't be going through eBay at all.

Re: Refund query

11dustyattic — Tue, 21 Apr 2020 10:59:02 GMT

@davewil1964 wrote:
Nothing to do with eBay.

Even initially. The money goes directly to the seller's Paypal account. A refund is the reverse. Reversing the refund would, once again, go directly to the seller's Paypal account. Especially as it won't be going through eBay at all.

What? You might want to reread my comment

Re: Refund query

davewil1964 — Tue, 21 Apr 2020 11:47:30 GMT

@11dustyattic wrote:
@davewil1964 wrote:
Nothing to do with eBay.

Even initially. The money goes directly to the seller's Paypal account. A refund is the reverse. Reversing the refund would, once again, go directly to the seller's Paypal account. Especially as it won't be going through eBay at all.
What? You might want to reread my comment

No, I might not. Even if eBay initiated the initial refund due to lack of seller action, a reversal won't go through eBay. It is nothing to do with them anymore.

Re: Refund query

11dustyattic — Fri, 24 Apr 2020 12:44:38 GMT

@davewil1964 wrote:
@11dustyattic wrote:
@davewil1964 wrote:
Nothing to do with eBay.

Even initially. The money goes directly to the seller's Paypal account. A refund is the reverse. Reversing the refund would, once again, go directly to the seller's Paypal account. Especially as it won't be going through eBay at all.
What? You might want to reread my comment
No, I might not. Even if eBay initiated the initial refund due to lack of seller action, a reversal won't go through eBay. It is nothing to do with them anymore.

Sorry I've taken so long to respond. No you've either misunderstood me or I worded my comment wrong. I didn't mean to do a reversal through Ebay, purely to go there to contact the seller, to ask them to send a payment request (directly through paypal is what I meant). So just for communication only. I wasn't aware you could just reverse a refund, easier that way definitely, but I would also notify the seller just as a courtesy and heads up