topic Communication in Ask a member

Communication

svnielsen — Sat, 11 Sep 2021 04:34:12 GMT

Why is it so hard to communicate/contact Ebay now?

Re: Communication

sandypebbles — Sat, 11 Sep 2021 04:54:04 GMT

I don't know, how have you tried to contact them?

The call center has been closed for 18 months due to Covid and emails are bot automated as they have been for years

There is 'eBay help' at the top of the page, apparently that starts out as a bot but if you click enough you might get a human ? (not tried it myself)

Depending on what you need to know/need help with, fellow members here can give you far better advice than a CS agent overseas who has no experience as a buyer or seller and reads from a script on the screen

Unless it is something like giving you a refund or making changes to you account, which other members can't do

Re: Communication

davewil1964 — Sat, 11 Sep 2021 04:53:00 GMT

You can communicate through Live Chat.

That will get you an answer as useless/useful as ringing them on the phone.

Emails have never been an effective avenue, and the call centre has been closed for the last 18 months. Some pesky pandemic, apparently.

Re: Communication

sugar249 — Sat, 11 Sep 2021 09:08:24 GMT

@svnielsen wrote:
Why is it so hard to communicate/contact Ebay now?

Whats your definition of hard