topic Re: Refunded item not returned in Ask a member

Refunded item not returned

coula-au2014 — Fri, 19 Jan 2024 20:43:18 GMT

What do i do when buyer falsely claims item is faulty and gets a refund but then wont return item

Re: Refunded item not returned

sugar249 — Fri, 19 Jan 2024 21:08:53 GMT

You normally go through the correct process, where the buyer lodges a case, you send a return lable (via Ebay case), buyer returns item, than refund is made if legit.

Sounds like you just sent a refund, without going through the formal channel. Or the buyer had lodged a case, but you didnt respond correctly.

Re: Refunded item not returned

sandypebbles — Fri, 19 Jan 2024 21:45:26 GMT

You certainly don't leave such a buyer positive feedback as you have done

And a feedback comment that makes no sense asking for help is not going to achieve anything