topic Re: Sold item in Ask a member

Sold item

jba66514 — Sat, 01 Jun 2024 23:06:00 GMT

I have sold an item on eBay.

EBay notified me to post it but I haven’t received an email with confirmation or

an address to post to. I also have not received payout of funds.
What do I do?

Re: Sold item

kopenhagen5 — Sat, 01 Jun 2024 23:15:26 GMT

Go to sold items in eBay and look at the order.

If the buyer has paid then you can post.

There should be the address to post to and send.

Otherwise you need to wait for the buyer to pay.

You will have a hold on funds if you are a new seller.

(Looking at your sold items, you have sold before so would now how eBay works)

Re: Sold item

sandypebbles — Sat, 01 Jun 2024 23:15:23 GMT

You need to post within your handling time and not wait for the funds to be paid out

Did you fully complete sign up to Managed Payments and be verified to sell before listing?

Have you read up about the holds on your funds, they are usually 30 days for new sellers

Re: Sold item

jba66514 — Sat, 01 Jun 2024 23:20:18 GMT

I am not a new seller.

I have not been given an address to post item to.

Re: Sold item

jba66514 — Sat, 01 Jun 2024 23:28:16 GMT

Thank you.

I looked in sold section.

Icon says ‘Buyer Paid’ send now.

There is no pic of my item in the sold section.

I have not received email with address.

I am asked to ‘Leave Feedback’

Re: Sold item

countessalmirena — Sun, 02 Jun 2024 03:27:12 GMT

If it’s been some time since you last sold, you are now classed as a “new seller”.

Are you verified for Managed Payments?

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792

You need to post out the item by the date specified in your postage & handling terms. If you don’t, your account will get a black mark, and in addition eBay won’t disburse the funds to your nominated and verified bank account prior to that, and there will be the additional “hold” period as well.

Make sure you are fully verified (both bank account and ID) as required, or you’ll never receive your funds.

Re: Sold item

kopenhagen5 — Sun, 02 Jun 2024 05:52:22 GMT

Select view order details to get the address to send to.

eBay's emails sometimes has problems.