topic Emails not being sent in Ask a member

Emails not being sent

mybluetea.shop — Wed, 07 May 2025 20:54:10 GMT

We received an email from ebay saying an email we sent violated their policy which is fine but the example they included was some mass of characters and letters then @members.ebay.com.au and I have no way of knowing who this relates to because when I click on it it opens a reply email only. So go figure how do I know which or what this relates to?

Any body able to guide me on this please?

Chris

Re: Emails not being sent

davewil1964 — Thu, 08 May 2025 08:03:34 GMT

It is an eBay generated email address, produced when you sell something.

Check your sold items. You might need to go to payments to get the details.

Re: Emails not being sent

davewil1964 — Thu, 08 May 2025 11:07:34 GMT

In addition, eBay don't allow members to directly email each other.

You need to message the buyer. Through eBay messaging. It's under 'contact buyer'.