topic Re: How can I contact Ebay support? in Ask a member

How can I contact Ebay support?

prit_151 — Tue, 20 May 2025 20:18:31 GMT

https://www.ebay.com.au/help/home

The page indicates to use 'Contact Us' button at the bottom of the page but it just leads to other pages (https://www.ebay.com.au/help/call_us?type=ContactUs&topicId=4000) with more text but no matter what options you choose none of them give the information or ability to contact Ebay. There must be an email address or phone number for support. I have spent three days trying to find how to contact Ebay support so far.

Re: How can I contact Ebay support?

repentatleisure1952 — Tue, 20 May 2025 20:32:08 GMT

You should post the issue you are having on here.

You will receive better help & information than you would from eBay CS.

Re: How can I contact Ebay support?

prit_151 — Wed, 21 May 2025 09:21:53 GMT

I purchased a taillight for my 1996 Ford EF wagon, described as "FORD FALCON RIGHT TAILLIGHT EA-EF WAGON 02/88-09/96 88 89 90 91 92 93 94 95 96 9". When received the light does not fit a Ford EF Wagon (nor an EB or ED) so it's not as described. Using the 'Return the item' link in the completed order does not work as it states that the seller does not accept returns but I'm pretty sure that by Australian law you cannot sell something that's falsely described (it's fraud if nothing else). As I have stated above trying to contact Ebay support to complain about this has been unsuccessful.

Any help offered is much appreciated.

Re: How can I contact Ebay support?

twyngwyn — Wed, 21 May 2025 09:26:17 GMT

Lodge an item not as described dispute

Re: How can I contact Ebay support?

countessalmirena — Wed, 21 May 2025 09:35:44 GMT

There are two separate processes for a return.

One is for change of mind/buyer’s remorse. That’s the only sort of return which a seller can rule out. When a seller’s listing shows no returns, it applies to this sort of return.

The other is for INAD/SNAD (not as described). The “no returns” spiel doesn’t apply to this. Under eBay’s Money Back Guarantee, you have 30 days from the date of the item being delivered to lodge a return/refund claim for an item not as described. The seller will need to provide you with a return label (assuming seller is in Australia), you’ll send back the item using this label, and upon return delivery confirmation you will be fully refunded.

– https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041

Re: How can I contact Ebay support?

davewil1964 — Wed, 21 May 2025 10:12:26 GMT

As twyn and the countess have told you, you need to open a formal Item Not As described dispute.

No returns is for change of mind.

No point contacting eBay support. All you need to do is utilise the eBay Money Back Guarantee.

Re: How can I contact Ebay support?

lezned-toycollector — Wed, 21 May 2025 17:24:14 GMT

How can I contact Ebay support?

Using your first hyperlink, scroll down and click on the blue "Contact us" button... then click on "Buying"... then click on "Return an item for a refund"... finally, click on "Chat with our automated assistant". Although you'd be better served to scroll past that last hyperlink and instead click on "Start a return" under the subheading "Other options for you".

For your future reference, it may be helpful to remember that eBay help is bot driven. It assumes that people are capable of making the appropriate selections which are relevant to their situation, and relies on them doing so. Without those selections, one will never end up at the correct/desired destination.

Re: How can I contact Ebay support?

sthay_71 — Sun, 30 Nov 2025 21:50:32 GMT

My purchase has not been sent item number 07_13836_29180 and seller dose not answer any correspondence please help purchased 14nov. 733pm

Re: How can I contact Ebay support?

sandypebbles — Sun, 30 Nov 2025 21:59:01 GMT

Rather than post off topic on someone else's post, best to open your own

Other members cannot see anything from the order number

What was the estimated delivery date?

If the latest date has passed, open and follow through with an item not received dispute

You do not need to wait for the seller to respond to do so

Re: How can I contact Ebay support?

lezned-toycollector — Mon, 01 Dec 2025 00:20:08 GMT

Not only have you bumped a 6 month old thread, but you've also not bothered to read the posts within it - so I'm guessing the likelihood of you reading this next to zilch.

FYI, rather than adding a comment, all you had to do was follow the very clear instructions in post #7... the very last post before your input.

Re: How can I contact Ebay support?

kh-federico — Mon, 01 Dec 2025 00:51:36 GMT

Hi everyone,

Please note that this is an old post; feel free to start a new thread, as this one will be locked.

Thanks,

eBay moderation