topic Re: Contact Seller issue in Ask a member

Contact Seller issue

fgb100 — Mon, 23 Jun 2025 06:49:32 GMT

Hi everyone,

I am unable to contact sellers. When I click on the contact seller link, the small window on the right opens up but it won't let me type anything in the space provided and the "send message bar" is greyed out. I am using the latest Firefox version. Is there some setting I need to adjust?

Thank you.

Re: Contact Seller issue

twyngwyn — Mon, 23 Jun 2025 06:53:49 GMT

In their wisdom eBay changed it 🙄

You now have to click on Send message, then type

Re: Contact Seller issue

fgb100 — Tue, 24 Jun 2025 01:17:20 GMT

Thank you for reply, twyngwyn. I have tried that but the Send Message bar is greyed out and unresponsive when I click on it. Please help.

Re: Contact Seller issue

twyngwyn — Tue, 24 Jun 2025 01:35:19 GMT

Can you click on any of the seller’s items to ask a question?

Re: Contact Seller issue

sandypebbles — Tue, 24 Jun 2025 01:40:26 GMT

Is it a question about something you have bought and has not arrived or not as described?

Or a question you have about an item you are interested in buying and what you need to know is not in the description?

Re: Contact Seller issue

fgb100 — Tue, 24 Jun 2025 06:54:18 GMT

Hello twyngwyn: I cannot click on any sellers items to ask a question. In this case though, I am trying to send a message to a seller about an item I bought but have not received.

Re: Contact Seller issue

sandypebbles — Tue, 24 Jun 2025 07:00:55 GMT

You can open an item not received dispute without having to message the seller

What is their feedback as a seller like?

Where are they registered?

Re: Contact Seller issue

fgb100 — Tue, 24 Jun 2025 07:03:31 GMT

Hello sandypebbles: I am trying to send a message to a seller to let them know the item I bought has not arrived + I also cannot contact any seller to ask a question about an item. Once I click on Contact Seller, a small window opens to the right but it won't let me proceed to typing and sending message.

Re: Contact Seller issue

repentatleisure1952 — Tue, 24 Jun 2025 07:04:03 GMT

@fgb100 wrote:
Hello twyngwyn: I cannot click on any sellers items to ask a question. In this case though, I am trying to send a message to a seller about an item I bought but have not received.

Is the item past the Last Estimated Delivery Date?

If not then you will have to wait to open an Item Not Received Case.

If so then use the eBay Money Back Guarantee... that will get the seller's attention.

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210&st=3&pos=4&query=eBay%20Money%20Back%20Guarantee%20policy&intent=eBay%20Money%20Back&lucenceai=lucenceai&docId=HELP1238

Re: Contact Seller issue

sandypebbles — Tue, 24 Jun 2025 07:07:26 GMT

As said

You do not need to message the seller about this

If the item is overdue,

Open and follow through with an item not received dispute

Don't let the seller trick you into closing it if they should happen to message you and tell you to close it and they will help you if they do etc etc

What is the item number?

Re: Contact Seller issue

fgb100 — Tue, 24 Jun 2025 07:14:11 GMT

Hello sandypebbles: Seller's reviews are good 98.9%. I opened a not received item dispute yesterday so I expect to get a reply from the seller soon. But, I really would like to fix whatever is preventing me from using the "Contact Seller'' function.

Re: Contact Seller issue

fgb100 — Tue, 24 Jun 2025 07:18:45 GMT

Hello repentatleisure1952: It is well past the last estimated delivery date. In my dispute, I requested the item, but if still nothing received, I will use the link you provided to get my money back. Thank you.

Re: Contact Seller issue

countessalmirena — Tue, 24 Jun 2025 07:37:37 GMT

OP, most experienced eBay buyers don’t consider 98.9% as good for a high volume seller. I would generally regard 99.5% as the minimum (in most circumstances).

Can you post the item number of item you ordered? (Or item number of any listing by the seller.) You can’t post seller’s name/username but item numbers are fine.

Re: Contact Seller issue

fgb100 — Tue, 24 Jun 2025 07:57:30 GMT

sandypebbles: Thank you for the reply and the good advice! I will not close the dispute till I have received the item or the money. I won't be contacting the seller about this issue now, but I would still like to fix whatever is blocking me from using the contact seller function as I can't even ask a question about any item I may wish to buy in the future.

The item number is: 126880244059.

Re: Contact Seller issue

fgb100 — Tue, 24 Jun 2025 08:05:56 GMT

countessalmirena: Thank you for the information you provided on high volume sellers ratings!

The item Number is: 126880244059.

Re: Contact Seller issue

countessalmirena — Tue, 24 Jun 2025 08:16:20 GMT

OP, seller is registered in Australia… The stock is imported from China (Shein or AliExpress are likely, but could be Temu). Seller seems to be decent enough.

When you click onto the Contact Seller link, and you’re presented the greyed-out text field and a button below saying “Send Message”, have you actually placed your cursor into the greyed-out field? You should be able to type into that field, even though it looks counter-intuitive.

Re: Contact Seller issue

davewil1964 — Tue, 24 Jun 2025 08:31:28 GMT

Are they still a registered user?

Or they might have blocked you.

Re: Contact Seller issue

fgb100 — Tue, 24 Jun 2025 14:23:13 GMT

Hi everyone & thank you for all your replies and advice!

I am not very pc savvy and it is with some embarrassment that I admit I finally worked out why I could not use the Contact Seller function to send messages.

When presented with the small :Contact Seller" box on the right side of the window, there is an upper "Send Message" in small writing and below it another "Send Message" with larger writing. Initially, I placed my cursor over the upper "Send Message" but there was no indication it was a clickable area/link so I moved my cursor to the lower, greyed out "Send Message" that was clearly a clickable area but it was not responsive to my click.

The first responder to my question actually gave me the answer only I did not realise at the time. It wasn't till contessalmirena 's reply "You should be able to type into that field, even though it looks counter-intuitive" that made me take another look and this time I clicked on the upper "Send Message" (which does NOT look clickable) that revealed a typing box.

Perhaps the upper "Send Message" writing should be replaced with "Click here to type message" for people like me. : (