topic Re: two postage labels in Ask a member

two postage labels

raiste3019 — Fri, 27 Jun 2025 11:02:26 GMT

I’m a seller. Bought 2 postage labels by mistake for the same order. Tried cancelling 1, but both got cancelled and I’m still charged. Need a refund for the cancelled labels — please help.

Re: two postage labels

gutterpunkz05 — Fri, 27 Jun 2025 13:28:29 GMT

You have five days, from generation, to cancel a label, which I assume you did. You could be waiting longer than six weeks to receive a refund, as it will not be processed until Australia Post confirm the label has not been used.

Australia Post labels

If you won't be using your label, you need to cancel it within 5 days to receive a credit. Once your cancellation request is approved, it may take up to 60 days for the postage charge to be credited to your account.

To cancel an eBay postage label:

Go to Manage postage labels.
Find the item and select the Actions dropdown, then select Cancel postage label.
Choose your reason for cancelling the label. If you want to, you can add a message for the buyer.
Select Cancel postage label.

Remember that you may not use a label after it's been cancelled, or cancel a label after you've dropped the parcel off.

Re: two postage labels

raiste3019 — Fri, 27 Jun 2025 22:26:21 GMT

thank you so much! now i have canceled both labels, after i buy a new one to send, I will get refunded for the other two previous labels?

Re: two postage labels

gutterpunkz05 — Sat, 28 Jun 2025 04:13:29 GMT

Yes the cancelled labels will be refunded, but it takes time. The last I heard it was taking about 6 weeks