https://community.ebay.com.au/t5/Ask-a-member/Help/m-p/2627096#M6936 <P>Hi,</P><P>I bought an item as a guest and today it has arrived but damaged.</P><P>I contact the seller and he told me that he can refund me only if i comtact him and request the refund from the guest account. I google how to do it, but it doesn't work. When i click on "view order details" it tells me "order not found: unfortunately there has been an error retrieving your order." Why is that? And what can i do??&nbsp;</P><P>Thanks</P> Tue, 12 Aug 2025 13:05:50 GMT cecy_491 2025-08-12T13:05:50Z https://community.ebay.com.au/t5/Ask-a-member/Help/m-p/2627096#M6936 <P>Hi,</P><P>I bought an item as a guest and today it has arrived but damaged.</P><P>I contact the seller and he told me that he can refund me only if i comtact him and request the refund from the guest account. I google how to do it, but it doesn't work. When i click on "view order details" it tells me "order not found: unfortunately there has been an error retrieving your order." Why is that? And what can i do??&nbsp;</P><P>Thanks</P> Tue, 12 Aug 2025 13:05:50 GMT https://community.ebay.com.au/t5/Ask-a-member/Help/m-p/2627096#M6936 cecy_491 2025-08-12T13:05:50Z https://community.ebay.com.au/t5/Ask-a-member/Help/m-p/2627099#M6937 <P>Use the link below for problems with guest purchases.</P><P>&nbsp;</P><P><A href="https://www.ebay.com.au/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065" target="_blank">https://www.ebay.com.au/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065</A></P> Tue, 12 Aug 2025 13:36:12 GMT https://community.ebay.com.au/t5/Ask-a-member/Help/m-p/2627099#M6937 padi*0409 2025-08-12T13:36:12Z